Job Title: ReceptionistLocation: Northwest Veterinary Specialists – Sutton Weaver, Cheshire & The Eye Vet, part of LinnaeusJob Type: PermanentAre you a confident, compassionate communicator with a passion for delivering outstanding client care?Northwest Veterinary Specialists is looking for an organised and proactive Referral Receptionist to join our dedicated Client Care Team.Northwest Veterinary Specialists is a multi-discipline veterinary hospital with an opportunity for someone to join the Client Care team. At Northwest, we pride ourselves on offering exceptional care to pets, clients, and referring vets. Our reception team is the first point of contact—setting the tone for a reassuring, professional, and positive client experience.About the RoleAs a Referral Receptionist, you will play a key role in supporting the smooth running of the hospital’s front-of-house and admin services. This role is fast-paced, varied, and perfect for someone who thrives in a client-focused environment.Key ResponsibilitiesProviding a warm, welcoming, and professional first impression to clients, visitors, and referring vetsManaging incoming calls and emails, including booking referrals and offering clear guidanceChecking clients in and out and supporting them throughout their visitProcessing payments, insurance queries, and administrative tasksMaintaining accurate client records and ensuring referral information is handled correctlyCommunicating effectively with clinical teams to support workflow and patient managementUpholding high standards of confidentiality, professionalism, and client care at all timesOccasional cover at another local referral site The Eye Vet.About YouWe’re looking for someone who is:Friendly, empathetic, and confident in speaking with clientsHighly organised with excellent attention to detailAble to multitask and remain calm under pressureA strong team player with a positive, proactive attitudeComfortable using computer systems and learning new softwarePrevious veterinary, reception or customer service experience is beneficial but not essential—full training will be providedWe have availability for 1 full-time position or 2 part-time positions. Shifts vary in the week. Evening and Sunday work is required every or every other week depending on the position. Full-time working 40h per week and part-time 20h per week.Previous veterinary experience is desirable. This role is suitable for an experienced individual working in a customer service environment being confident in handling payments and dealing with clients in empathetic circumstances.What we offer5 weeks holiday + bank holidays + Birthday LeaveExtensive free online Linnaeus CPD programCareer progression opportunitiesStaff discount schemesLife AssuranceEnhanced sickness payEnhanced equal family leaveEmployer contribution pension schemeWellness program including:Employee assistance programEyecare voucher schemeFree annual Flu jabCycle to work schemeAbout usNorthwest Veterinary Specialists, formerly Northwest Surgeons, established in 2003, grew from a family run business to become one of the Northwest's leading orthopaedic referral hospitals. Following the introduction of Internal Medicine in 2009, Northwest Veterinary Specialists evolved into a Multi-Discipline Veterinary Hospital.We are situated in a purpose-built multi-discipline Veterinary Hospital offering 24 hour in-patient care facilities with a qualified clinical team, located just off Junction 12 of the M56.At Northwest Veterinary Specialists, we aim to enhance the lives of our patients, by providing effective, appropriate, surgical and medical solutions when specialist input is required.Northwest Veterinary Specialists is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Northwest Veterinary Specialists, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.#LI-OH1 #LI-OnsiteSalary Value: £26,701.00 per annum;Salary Description: Full-time equivalent; #J-18808-Ljbffr
Veterinary Receptionist employer: MARS Veterinary
At Blythwood Vets, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that prioritises both professional growth and personal wellbeing. With a focus on leadership development, generous CPD funding, and a four-day working week, our team enjoys a balanced lifestyle while making a meaningful impact in the community. Located in the picturesque areas of Bushey and Hatch End, our practice not only provides a diverse caseload but also fosters a friendly environment where ideas are welcomed and shared, ensuring that every member can thrive in their veterinary career.
