Job Title: Head Receptionist (Client Care Lead) Location: Village Vet, Highgate, part of Linnaeus Job Type: Full-time, Permanent Hours: 42 Hours per week. Flexible shift patterns that vary between 08:00am and 8:00pm including weekend working 1: 4 weekends
Your role and responsibilities
- Strong leadership and exceptional communication skills.
- Promote a conducive and supportive working environment.
- Responsible for the day-to-day running of the branch including adherence to statutory checks, administration and stock management
- Collaboration with all of the practice teams, including clinicians and clinical support staff, is essential to succeed in this position.
- Build relationships with the clients, demonstrate empathy and facilitate in delivering an excellent level of service at every touchpoint.
- Be a presence within reception, lead by example by engaging with clients and their pets.
- Ensure all customer complaints are dealt with swiftly, efficiently and by the appropriate person.
- You may be required to cover shifts at our other practices in London
Key Skills and Experience
- Experience of motivating, leading and developing a team
- Experience in a client care environment
- Handling customer complaints and issues with payments
- Previous experience working as a lead or head receptionist
Knowledge (Desirable)
- Excellent telephone and face-to-face communication skills
- The ability to stay focused under pressure and to multitask
- Flexibility to work on a rota basis
Benefits
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including: Employee assistance program Eyecare voucher scheme Free annual Flu jab Cycle to work scheme
About Us
We are a well-established, RCVS accredited, small animal hospital based in St Albans. and we offer out of hours care to the local areas of Hertfordshire, and North London. Alongside all our primary care services we also have a 24-hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike. Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. All applications with the relevant skills and qualifications will be carefully considered.
Salary
Salary Value: £30,139.11 per annum; OUTSTANDING QUALITY CARE
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Veterinary Lead Client Care Assistant in Highgate employer: MARS Veterinary
At Blythwood Vets, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that prioritises both professional growth and personal wellbeing. With a focus on leadership development, generous CPD funding, and a four-day working week, our team enjoys a balanced lifestyle while making a meaningful impact in the community. Located in the picturesque areas of Bushey and Hatch End, our practice not only provides a diverse caseload but also fosters a friendly environment where ideas are welcomed and shared, ensuring that every member can thrive in their veterinary career.
