At a Glance
- Tasks: Onboard and train veterinary clinics to optimise their digital services and enhance pet care.
- Company: Join Vetsource, part of the Mars global brand, dedicated to transforming veterinary practices.
- Benefits: Competitive salary, private healthcare, generous pension, and 24-32 days annual leave.
- Other info: Dynamic role with extensive travel and opportunities for professional growth.
- Why this job: Make a real impact in veterinary care while travelling across the UK and meeting passionate professionals.
- Qualifications: Experience in account management or customer success, ideally in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 € per year.
Coventry, Leeds, Leicestershire, Northampton
£43,000-£47,000 dependent on experience + Company car and exceptional benefits
37.5 Hrs per week - Mon - Fri
Why Join Us?
As Vetsource International, part of the Mars global brand, expands within the UK, the Clinic Activation Lead exists to ensure that every veterinary clinic that signs onto the platform successfully transitions from a 'lead' to a 'high‑performing digital business'.
The Role
This role focuses on the critical post‑signature phase: onboarding clinics, training staff, building workflows, and 'farming' existing accounts to optimise their home delivery performance. By digitising their services, this role helps clinics retain business in‑house and grow revenue. Furthermore, this role assists clinics in freeing up more team time for the treatment of pets and engagement with pet owners, while Vetsource conveniently delivers prescriptions and nutrition products directly to the pet owner's home. This is a role that requires regular travel across the UK. Candidates should expect to spend several days per week on the road, meeting customers and prospects nationwide. To support efficient coverage, candidates ideally based in the Midlands with easy access to the M1 and/or M6, enabling travel in all directions. Overnight stays will be required depending on customer locations and meeting schedules.
What’s in it for you?
- Private healthcare + equal parental leave
- Generous pension (up to 9% contribution)
- Life assurance (4x salary)
- Annual leave starting at 24 days, rising to 32 with service
What We’re Looking For
- Proven experience in account management, onboarding, implementation, or customer success, ideally within the veterinary, animal health, healthcare, or SaaS sectors
- Strong ability to work with veterinary surgeons, nurses, practice managers, and client care teams to design and embed effective clinical and administrative workflows
- Confident and credible trainer, with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change
- Demonstrated success in optimising existing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations
- Excellent stakeholder management and problem‑solving skills, with the ability to identify and resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies
- Highly organised and self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics across a national footprint
Key Responsibilities
- Onboarding & Launch: Lead the end‑to‑end setup of newly signed clinics across mainland UK. Gather necessary data to create the online store and manage the enrolment process through to a successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and Vets. Ensure Vetsource is incorporated into daily routines, from the consultation room to the reception desk, to remove friction and drive adoption.
- Clinic “Farming” & Optimisation: Identify “under‑performing” active accounts and implement strategic plans to grow their home delivery uptake and the number of electronic product recommendations (aka. electronic product purchase link). Assist clinics in moving more of their medication and nutrition volume to their practice‑branded online store.
- In‑House Training: Conduct intensive in‑person training sessions for veterinary surgeons, nurses, practice managers and receptionists (i.e.: the whole team) to ensure full adoption of the Vetsource platform and services.
- Stakeholder Problem Solving: Act as the expert for addressing clinic “pain points”, helping stakeholders navigate the transition to digital home delivery solutions.
- Cross‑Functional Collaboration: Partner closely with various internal stakeholders within the Vetsource team to ensure a seamless “handover” from the initial sale to full activation, and continuous improvements of the platform.
- Performance Tracking: Maintain accurate, real‑time records of activation stages in the CRM file, identifying inefficiencies in the onboarding journey and proposing improvements to the team.
What You Can Expect from Mars
- Work alongside 130,000+ Associates worldwide guided by our Five Principles
- Be part of a purpose‑driven company shaping “the world we want tomorrow”
- Access world‑class training & development from day one
- Join a company with an industry‑leading salary and benefits package
Veterinary Customer Success Lead – Vetsource in Leicester employer: Mars - UK
Vetsource, part of the renowned Mars global brand, is an exceptional employer that prioritises employee well-being and professional growth. With a strong focus on work-life balance, generous benefits including private healthcare and a robust pension scheme, and a culture that fosters collaboration and innovation, Vetsource empowers its team to make a meaningful impact in the veterinary sector. The role of Veterinary Customer Success Lead offers unique opportunities for travel and engagement with veterinary clinics across the UK, ensuring that employees can thrive in a dynamic and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Customer Success Lead – Vetsource in Leicester
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to veterinary care and customer success. It's all about making connections that could lead to job opportunities.
✨Tip Number 2
Show up prepared! When you land an interview, research the company inside out. Understand their values, mission, and how they operate. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. This will help you get comfortable with common questions and refine your answers, especially around your experience in onboarding and account management.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Veterinary Customer Success Lead – Vetsource in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Veterinary Customer Success Lead role. Highlight your experience in account management and onboarding, especially within the veterinary or healthcare sectors, to show us you’re the perfect fit!
Showcase Your Training Skills:Since this role involves training veterinary teams, share specific examples of your past training experiences. We want to see how you've successfully engaged and educated others, so don’t hold back on those success stories!
Demonstrate Problem-Solving Abilities:We love candidates who can think on their feet! Include examples of how you've tackled challenges in previous roles, particularly in optimising accounts or improving workflows. This will help us see your proactive approach.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join the Vetsource team!
How to prepare for a job interview at Mars - UK
✨Know Your Stuff
Make sure you understand Vetsource's platform and how it benefits veterinary clinics. Familiarise yourself with the onboarding process, training methods, and how to optimise accounts. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your success in account management or customer success, especially in the veterinary or healthcare sectors. Highlight any instances where you've trained teams or improved workflows, as this is crucial for the role.
✨Be Ready to Problem-Solve
Expect questions about common challenges faced by veterinary clinics. Think of solutions you've implemented in the past and be ready to discuss how you would address pain points like time pressures and operational inefficiencies in this new role.
✨Demonstrate Your Organisational Skills
Since this role involves extensive travel and managing a large territory, be prepared to talk about how you stay organised and self-motivated. Share strategies you use to manage your time effectively and ensure all clinics receive the support they need.
