At a Glance
- Tasks: Lead onboarding and training for veterinary clinics, optimising their digital business performance.
- Company: Join Vetsource, part of the global Mars brand, making a difference in veterinary care.
- Benefits: Enjoy a competitive salary, private healthcare, generous pension, and 24+ days annual leave.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact in veterinary practices while travelling across the UK.
- Qualifications: Experience in account management or customer success, ideally in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 £ per year.
Location: Coventry, Leeds, Leicestershire, Northampton
Salary: £43,000-£47,000 dependent on experience
Benefits: Company car and exceptional benefits
Hours: 37.5 Hrs per week – Mon to Fri
Why Join Us? Vetsource International, part of the Mars global brand, expands within the UK. The Clinic Activation Lead supports the transition of veterinary clinics from a ‘lead’ to a high‑performing digital business.
Role: The role focuses on the critical post‑signature phase: onboarding clinics, training staff, building workflows, and farming existing accounts to optimise home delivery performance. It helps clinics retain business in‑house and grow revenue. The role assists clinics in freeing up team time for pet treatment and engagement with pet owners, while delivering prescriptions and nutrition products directly to the pet owner’s home. Regular travel across the UK is required; candidates should expect several days per week on the road. Ideally based in the Midlands with easy access to the M1 and/or M6, enabling travel in all directions. Overnight stays may be required depending on customer locations and meeting schedules.
What’s in it for you?
- Private healthcare and equal parental leave
- Generous pension (up to 9% contribution)
- Life assurance (4x salary)
- Annual leave starting at 24 days, rising to 32 with service
What We're Looking For:
- Proven experience in account management, onboarding, implementation, or customer success, ideally within the veterinary, animal health, healthcare, or SaaS sectors
- Strong ability to work with veterinary surgeons, nurses, practice managers, and client care teams to design and embed effective clinical and administrative workflows
- Confident and credible trainer, with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change
- Demonstrated success in optimising existing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations
- Excellent stakeholder management and problem‑solving skills, with the ability to identify and resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies
- Highly organised and self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics across a national footprint
Key Responsibilities:
- Onboarding & Launch – Lead the end‑to‑end setup of newly signed clinics across mainland UK. Gather necessary data to create the online store and manage the enrolment process through to a successful launch.
- Workflow Integration & Embedding – Build and implement bespoke clinical and administrative workflows with Front of House teams and Vets. Ensure Vetsource is incorporated into daily routines, from the consultation room to the reception desk, to remove friction and drive adoption.
- Clinic Farming & Optimisation – Identify under‑performing active accounts and implement strategic plans to grow their home delivery uptake and the number of electronic product recommendations. Assist clinics in moving more of their medication and nutrition volume to their practice‑branded online store.
- In‑House Training – Conduct intensive in‑person training sessions for veterinary surgeons, nurses, practice managers and receptionists to ensure full adoption of the Vetsource platform and services.
- Stakeholder Problem Solving – Act as the expert for addressing clinic pain points, helping stakeholders navigate the transition to digital home delivery solutions.
- Cross‑Functional Collaboration – Partner closely with various internal stakeholders within the Vetsource team to ensure a seamless handover from the initial sale to full activation, and continuous improvements of the platform.
- Performance Tracking – Maintain accurate, real‑time records of activation stages in the CRM file, identify inefficiencies in the onboarding journey and propose improvements to the team.
What You Can Expect from Mars:
- Work alongside 130,000+ Associates worldwide guided by our Five Principles
- Be part of a purpose‑driven company shaping “the world we want tomorrow”
- Access world‑class training & development from day one
- Join a company with an industry‑leading salary and benefits package
Veterinary Client Engagement Lead - Vetsource employer: MARS Recruitment
Vetsource, part of the renowned Mars global brand, is an exceptional employer that prioritises employee well-being and professional growth. With a strong focus on work-life balance, generous benefits including private healthcare, a robust pension scheme, and extensive training opportunities, Vetsource fosters a collaborative and innovative work culture. Located in the Midlands, this role offers the chance to make a meaningful impact in the veterinary sector while enjoying the flexibility of travel across the UK.
