At a Glance
- Tasks: Be the go-to person for IT support and help solve tech issues.
- Company: Join a dynamic team in a supportive tech environment.
- Benefits: Competitive salary, flexible working options, and opportunities for growth.
- Other info: Temporary role with potential for remote work and varied shifts.
- Why this job: Kickstart your career in IT and make a real difference for users.
- Qualifications: Experience in IT support or a passion for technology is essential.
The predicted salary is between 40000 - 40000 £ per year.
Requirements
- We are looking for someone with previous experience in a similar IT Service Desk or 1st Line IT Support role, or someone who can demonstrate a passion for supporting customers through technology.
- We need an analytical mind, strong communication skills, a positive attitude, personal drive, and a desire for personal development.
- We are looking for an understanding of user account management within a Microsoft environment.
- We need an understanding of Office 365 Administration.
- We need experience in or awareness of ITIL.
- We need experience in or awareness of supporting the employee lifecycle, including starters, movers, and leavers, within an IT environment.
- We need experience in or awareness of incident/ticket logging systems and ITSM platforms such as Fresh Service or Service Now.
- We need experience in or awareness of supporting cloud technologies.
- We need experience in or awareness of mobile device technologies.
- Microsoft certifications such as MS-900, AZ-900, AI-900, or SC-900 would be beneficial.
Responsibilities
- We will be the first point of contact for IT across the business.
- We will provide 1st and 2nd line IT support.
- We will work to fully understand customer needs and help drive issues to a successful conclusion.
- We will log and manage incidents and tickets within ITSM platforms.
- We will support user account management within a Microsoft environment.
- We will support Office 365 administration.
- We will support the employee lifecycle, including starters, movers, and leavers.
- We will support cloud technologies and mobile device technologies.
- Technologies
- AI
- Cloud
- Support
- ITIL
- ITSM
- Mobile
- Office 365
- Service Now
Temporary IT Support Analyst on a 3‑month contract in Abingdon. Onsite working with the possibility of 1 day per week remote. Working hours across three shift patterns.
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IT Support Analyst employer: MARS Recruitment
Mars Recruitment is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Oxford. With a focus on employee growth, we provide ample opportunities for professional development alongside a competitive salary package and a unique 9-day working fortnight, ensuring a healthy work-life balance. Join us to be part of a team that values high-quality delivery and customer satisfaction in high-precision projects.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at MARS Recruitment that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at MARS Recruitment, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at MARS Recruitment can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at MARS Recruitment will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at MARS Recruitment
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at MARS Recruitment. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at MARS Recruitment.
