At a Glance
- Tasks: Be the first point of contact for IT support and help customers succeed.
- Company: Join a leading consultancy firm with a supportive culture.
- Benefits: Competitive daily rate, potential remote work, and personal development opportunities.
- Other info: Dynamic role with excellent growth potential and a collaborative team environment.
- Why this job: Kickstart your IT career and make a real difference in customer support.
- Qualifications: Experience in IT support or a passion for technology and customer service.
The predicted salary is between 30000 - 35000 £ per year.
MARS has partnered with a leading specialist consultancy firm to hire a temp IT Service Desk Analyst on a 3-month temp contract. The Temporary IT Service Desk Analyst role is often the first point of contact for IT across the business. Customer service is key to this role, and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion.
The IT Service Desk Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st Line IT Support role or can demonstrate a passion for supporting customers through technology.
Our client is looking for an IT Service Desk Analyst with the following skills:
- An understanding of user account management within a Microsoft environment.
- An understanding of Office 365 Administration.
- Experience in or awareness of ITIL.
- Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment.
- Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc).
- Experience in or awareness of supporting cloud technologies.
- Experience in or awareness of mobile device technologies.
- Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900.
This is an onsite role with a potential 1-day per week work from home. The working hours are either 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm.
If you're an IT Service Desk Analyst looking for a career-defining opportunity with progression and development, then please drop Lee at MARS an application.
MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days; unfortunately, if you haven't heard back in this time, your application has been unsuccessful.
MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
IT Service Desk Analyst employer: MARS Recruitment
MARS Recruitment is an exceptional employer, offering a dynamic work culture that prioritises personal development and customer service excellence. As an IT Service Desk Analyst in Abingdon, you'll benefit from a supportive environment with opportunities for growth, while enjoying the flexibility of a hybrid work model. Join a team that values your contributions and fosters a collaborative atmosphere, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Service Desk Analyst role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your customer service skills and be ready to discuss how you've tackled tech issues in the past. Show them your analytical mind and positive attitude – that's what they’re looking for!
✨Tip Number 3
Don’t forget to showcase your tech skills! Make sure you can talk confidently about user account management, Office 365, and any ITIL experience you have. This is your chance to shine and show you’re the right fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing passionate candidates who are eager to help customers through technology – just like you!
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight your experience with user account management, Office 365, and any relevant ITIL knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for customer service and technology, and explain why you're excited about this opportunity. Let us know how you can contribute to our team.
Showcase Your Communication Skills:As the first point of contact for IT, strong communication is key. In your application, demonstrate your ability to convey information clearly and effectively. We love candidates who can connect with customers effortlessly!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at MARS Recruitment
✨Know Your Tech
Brush up on your knowledge of user account management in a Microsoft environment and Office 365 Administration. Be ready to discuss any relevant experience you have with ITIL and incident logging systems like FreshService or ServiceNow.
✨Customer Service is Key
Since this role is all about helping customers, think of examples where you've gone above and beyond to assist someone. Show your eagerness to understand their needs and how you can help them achieve a successful outcome.
✨Show Your Analytical Skills
Prepare to demonstrate your analytical mindset. You might be asked to solve a hypothetical problem during the interview, so practice thinking through issues logically and articulating your thought process clearly.
✨Highlight Your Certifications
If you have any Microsoft certifications like MS-900 or AZ-900, make sure to mention them! They show your commitment to personal development and can set you apart from other candidates.
