At a Glance
- Tasks: Provide first-line IT support and resolve customer issues with a positive attitude.
- Company: Join a specialist consultancy firm known for its collaborative culture.
- Benefits: Competitive daily rate, potential remote work, and a supportive team environment.
- Other info: Flexible working hours and opportunities for professional growth.
- Why this job: Kickstart your IT career while making a real difference in customer satisfaction.
- Qualifications: Experience in IT support or a strong passion for technology and customer service.
The predicted salary is between 40000 - 45000 £ per year.
A 3-month temp contract for an IT Support Engineer – 1st & 2nd Line (Abingdon – Onsite with 1 day remote). Rate: £175‑£200 per day.
This role is often the first point of contact for IT across the business. Customer service is key, and the analyst will fully understand the needs of the customer and help them reach a successful conclusion.
Responsibilities:- Provide first-line support for all IT services.
- Serve as the first point of contact, assess incidents, log tickets, resolve issues, or appropriately escalate.
- Maintain high customer satisfaction and contribute to the team culture.
- Previous experience in a similar IT Service Desk or 1st line IT Support role, or strong passion for supporting customers via technology.
- Strong communication skills, analytical mind, positive attitude, and personal drive.
- Understanding of user account management within a Microsoft environment.
- Experience with Office 365 administration.
- Familiarity with ITIL practices.
- Experience with or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) in an IT environment.
- Experience with or awareness of Incident/Ticket Logging Systems such as FreshService, ServiceNow, etc.
- Experience with or awareness of supporting cloud technologies.
- Experience with or awareness of mobile device technologies.
- Microsoft Certifications such as MS-900, AZ-900, AI-900, SC-900.
Onsite with potential 1 day per week remote. Working hours: 8am‑4:30pm, 8:30am‑5pm, or 9am‑5:30pm.
Application:If you are looking for this quick-start contract role, drop Lee at MARS an application.
Equal Opportunity:MARS Recruitment is an equal opportunities employer and welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Candidates will be contacted within 3 working days; if you haven’t heard back in that time, your application has been unsuccessful.
IT Support Engineer in Abingdon employer: MARS Recruitment
MARS is an exceptional employer, offering a dynamic work environment in Abingdon where IT Support Engineers can thrive. With a strong emphasis on customer service and team culture, employees benefit from opportunities for professional growth and development, alongside the flexibility of remote work options. The company values diversity and inclusion, ensuring that all team members feel supported and empowered to succeed.
