At a Glance
- Tasks: Be the first point of contact for IT support and help customers solve their tech issues.
- Company: Join a leading consultancy firm with a focus on innovation and customer service.
- Benefits: Competitive pay, flexible hours, and potential remote work options.
- Other info: Dynamic workplace with a strong emphasis on personal development and teamwork.
- Why this job: Kickstart your IT career in a supportive environment with opportunities for growth.
- Qualifications: Experience in IT support or a passion for helping others with technology.
The predicted salary is between 25000 - 32000 £ per year.
MARS has partnered with a leading specialist consultancy firm to hire a temp IT Service Desk Analyst on a 3-month temp contract. The Temporary IT Service Desk Analyst role is often the first point of contact for IT across the business. Customer service is key to this role, and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion.
The IT Service Desk Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You’ll have previous experience in a similar IT Service Desk or 1st Line IT Support role or can demonstrate a passion for supporting customers through technology.
Our client is looking for an IT Service Desk Analyst with the following skills:
- An understanding of user account management within a Microsoft environment.
- An understanding of Office 365 Administration.
- Experience in or awareness of ITIL.
- Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment.
- Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc).
- Experience in or awareness of supporting cloud technologies.
- Experience in or awareness of mobile device technologies.
- Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900.
This is an onsite role with a potential 1-day per week work from home. The working hours are either 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm.
If you’re an IT Service Desk Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application.
MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days; unfortunately, if you haven’t heard back in this time, your application has been unsuccessful.
MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Information Technology Support Analyst in Abingdon employer: MARS Recruitment
MARS Recruitment is an exceptional employer that prioritises personal development and a positive work culture, making it an ideal place for an IT Service Desk Analyst to thrive. With a focus on customer service and a supportive environment, employees are encouraged to grow their skills and advance their careers while enjoying the flexibility of a hybrid working model. Located in a dynamic consultancy setting, MARS offers unique opportunities to engage with cutting-edge technology and contribute to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Analyst in Abingdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Service Desk Analyst role. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your customer service skills and be ready to demonstrate how you can help users with their tech issues. Practice common interview questions and think of examples from your past experiences that showcase your problem-solving abilities.
✨Tip Number 3
Show off your tech knowledge! Make sure you’re familiar with Microsoft environments, Office 365, and any ITIL practices. Being able to speak confidently about these topics will set you apart from other candidates.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of getting noticed. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Information Technology Support Analyst in Abingdon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight your experience with user account management, Office 365, and any relevant ITIL knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for customer service and technology, and explain why you’re excited about this opportunity. Let us know how you can contribute to our team at MARS.
Show Off Your Communication Skills:Since this role is all about helping customers, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t hesitate to showcase any previous experiences where you’ve successfully supported users.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s quick and easy, and it ensures that your application gets to the right place. We can’t wait to hear from you!
How to prepare for a job interview at MARS Recruitment
✨Know Your Tech Basics
Make sure you brush up on your understanding of user account management within a Microsoft environment and Office 365 Administration. Being able to discuss these topics confidently will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is all about customer service, think of examples from your past experiences where you successfully helped customers solve their tech issues. Be prepared to share these stories during the interview to demonstrate your passion for supporting users.
✨Familiarise Yourself with ITIL and ITSM
Even if you don’t have extensive experience, having a basic understanding of ITIL and incident/ticket logging systems like FreshService or ServiceNow can set you apart. Do some research and be ready to discuss how these frameworks improve IT support.
✨Exude Positivity and Drive
Your attitude matters! Approach the interview with enthusiasm and a willingness to learn. Highlight your eagerness for personal development and how you can contribute positively to the team culture.
