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- Tasks: Provide 1st Line IT support to over 500 users, resolving hardware and software issues.
- Company: Join a leading Managed Services Provider in a stunning rural Oxford office.
- Benefits: Enjoy a competitive salary, 21 days holiday, pension scheme, and free tea & coffee.
- Why this job: Gain hands-on experience in a relaxed environment with a supportive team.
- Qualifications: Experience in IT support, knowledge of Windows, MS Office, and incident management tools required.
- Other info: MARS Recruitment values diversity and welcomes applications from all backgrounds.
A leading Managed Services Provider based on the outskirts of Oxford is looking to recruit a 1st Line IT Support Technician to work in their client’s stunning rural office location. As part of a team of dedicated technicians, you’ll be providing 1st Line Support to over 500 users covering cutting edge hardware, software and infrastructure technologies.
The role: The 1st Line IT Support Technician will provide support to a diverse group of over 500 users, responding to incidents and requests in line with company SLAs. You’ll be the first point of contact for all IT queries submitted via telephone, self-service portal and walk-up, keeping users updated as you progress. You’ll deal with a variety of hardware, software, telephony and mobile device issues, and will have the opportunity to gain insight into infrastructure based technology.
About you: The successful 1st Line IT Support Technician will need to be self-motivated, conscientious, methodical and organised, with the ability to liaise with clients at all levels of a business whilst demonstrating excellent customer service at all times. You’ll possess a logical approach to problem solving and will already be experienced in a similar role.
Essential skills:
- Windows 7/10, MS Office 365/2013
- Active Directory administration
- Incident Management Tools e.g. Cherwell, Remedy, Assyst
- Desktop/laptop hardware
Desirable qualifications:
- Any of the following: ITIL Foundation, Microsoft certifications, CompTIA A+
What’s in it for you?
- Competitive salary, £20k - £25k depending on experience
- Stunning office location in rural Oxfordshire
- Part of a well-established team of technicians in a relaxed environment
- 21 days’ holiday per year plus bank holidays
- Pension scheme
- Childcare vouchers scheme
- On-site parking
- Free tea & coffee
If you want to make a move into a more technical environment then I highly recommend that you apply to this role.
1st Line IT Support Technician employer: Mars Recruitment
Contact Detail:
Mars Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Windows 7/10 and MS Office 365. Having hands-on experience or even just a solid understanding of these systems will give you an edge during the interview.
✨Tip Number 2
Brush up on your customer service skills, as this role requires excellent communication with users at all levels. Practising how to handle common IT issues while maintaining a friendly and professional demeanour can set you apart from other candidates.
✨Tip Number 3
Consider obtaining relevant certifications like ITIL Foundation or CompTIA A+. These qualifications not only enhance your CV but also demonstrate your commitment to the field and your willingness to learn and grow.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach during the interview process.
We think you need these skills to ace 1st Line IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Emphasise your familiarity with Windows 7/10, MS Office 365, and any incident management tools you've used.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and problem-solving abilities. Mention your motivation for applying and how you can contribute to the team.
Showcase Relevant Experience: In your application, provide specific examples of your previous IT support roles. Detail how you handled incidents and requests, and any achievements in improving user satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mars Recruitment
✨Know Your Tech
Brush up on your knowledge of Windows 7/10 and MS Office 365/2013. Be prepared to discuss how you've used these systems in previous roles, as well as any troubleshooting experiences you’ve had.
✨Demonstrate Customer Service Skills
As a 1st Line IT Support Technician, you'll be the first point of contact for users. Prepare examples of how you've provided excellent customer service in past positions, especially in high-pressure situations.
✨Familiarise Yourself with Incident Management Tools
Research tools like Cherwell, Remedy, or Assyst. If you have experience with any of these, be ready to share specific instances where you effectively used them to resolve issues.
✨Showcase Problem-Solving Abilities
Think of scenarios where you've successfully solved technical problems. Be ready to explain your logical approach to troubleshooting and how you keep users informed throughout the process.
