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- Tasks: Lead the transformation of service management processes and empower teams to maximise impact.
- Company: Join Mars, a purpose-driven company with over 140,000 diverse associates.
- Benefits: Enjoy competitive salary, bonuses, and top-notch learning opportunities from day one.
- Why this job: Make a meaningful impact while working in a dynamic and innovative environment.
- Qualifications: Master's degree or equivalent experience in ITSM, Lean Six Sigma, and consulting preferred.
- Other info: Mars is an equal opportunity employer, committed to inclusivity and support.
The predicted salary is between 48000 - 84000 £ per year.
In this dynamic product owner role, you will have the opportunity to revolutionise and institutionalise how we design and implement service management processes, CMDB, Service Introduction, Lean Six Sigma, business continuity and disaster recovery processes. Empower our associates with the right and fit for purpose processes, tools, framework, methodology, metrics and governance so they can take decisive action, maximising value and making a meaningful impact to our customers - technical debt reduction, business resiliency, drive process efficiency and effectiveness and make easier is better.
What are we looking for?
- Master's degree in engineering, management, and related field preferred, or equivalent experience
- Extensive experience in ITSM, L6S, CMDB, disaster recovery, service introduction to operations
- Demonstrated track record in understanding and shaping strategic service management analytics solutions within a business context
- Preferably proven consulting experience in the Consumer Products Good Industry
What will be your key responsibilities?
- Work in partnership with the GDO Service lines (Business Delivery Services, Enterprise Delivery Services, Information Security, Segment technology office), external partners and wider organisation (Enterprise and Segments) to design and implement best in class and fit for purpose service management strategy that aligns with organisation goals and strategy
- Drive the adoption of the ITSM process and measure the efficiency and effectiveness of processes.
- Provide strategic recommendations based on data and insights gathered through the ITSM key performance metrics
- Oversee design, implementation, maintenance, and continuous improvement of the CMDB and ensure its alignment with business needs
- Evaluate and improve the CMDB performance and maturity
- Design and implement the continuous improvement process to deliver business value (cost, quality time) by leveraging Lean Six Sigma methodology, tools, frameworks, while providing coaching and leadership to train associates in (Green, White and Black belt)
- Design and implement BCP and DR to drive business resiliency
- Design, implement and govern the overall service introduction process, integrate PMX and ensure seamless transitions of services from projects to operations - cost, quality and time
- Publish the periodic performance metrics to the GDO stakeholders
What can you expect from Mars?
- Work with over 140,000 diverse and talented associates, all guided by the Five Principles.
- Join a purpose-driven company, where we are striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.
Director - Process Excellence Office (IT ServiceManagement) employer: Mars IS UK
Contact Detail:
Mars IS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director - Process Excellence Office (IT ServiceManagement)
✨Tip Number 1
Familiarise yourself with Lean Six Sigma methodologies, as this role heavily emphasises process improvement. Consider obtaining a certification if you haven't already, as it demonstrates your commitment and expertise in driving efficiency.
✨Tip Number 2
Network with professionals in the IT Service Management field, especially those who have experience in the Consumer Products Goods Industry. Engaging in conversations can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Stay updated on the latest trends and technologies in service management and CMDB. Being knowledgeable about current tools and frameworks will help you stand out during discussions with hiring managers.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully implemented service management processes in previous roles. Highlighting measurable outcomes will showcase your ability to drive value and impact.
We think you need these skills to ace Director - Process Excellence Office (IT ServiceManagement)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in IT Service Management, Lean Six Sigma, and disaster recovery. Use specific examples that demonstrate your ability to drive process efficiency and effectiveness.
Craft a Compelling Cover Letter: In your cover letter, express your passion for service management and how your background aligns with the company's goals. Mention your consulting experience in the Consumer Products Goods Industry and how it can benefit the role.
Highlight Key Achievements: When detailing your work history, focus on key achievements related to service management processes and analytics solutions. Use metrics to quantify your impact, such as improvements in efficiency or reductions in technical debt.
Showcase Leadership Skills: Since the role involves coaching and leading associates, emphasise your leadership experience. Provide examples of how you've trained teams in Lean Six Sigma methodologies and driven continuous improvement initiatives.
How to prepare for a job interview at Mars IS UK
✨Showcase Your Strategic Thinking
In this role, strategic service management is key. Be prepared to discuss how you've shaped analytics solutions in previous positions and how you can align them with the company's goals.
✨Demonstrate Your ITSM Expertise
Highlight your extensive experience in IT Service Management (ITSM) and Lean Six Sigma. Prepare examples of how you've driven process efficiency and effectiveness in past roles.
✨Emphasise Collaboration Skills
This position requires working closely with various teams. Share experiences where you've successfully partnered with different departments or external partners to achieve common goals.
✨Prepare for Metrics Discussion
Be ready to discuss key performance metrics and how you've used data to make strategic recommendations. This will demonstrate your analytical skills and ability to drive business value.
