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- Tasks: Lead the transformation of IT service management processes and drive efficiency.
- Company: Join Mars, a purpose-driven company with over 140,000 diverse associates.
- Benefits: Enjoy competitive salary, bonuses, and top-notch learning opportunities from day one.
- Why this job: Make a meaningful impact on business resiliency and process excellence in a dynamic environment.
- Qualifications: Master's degree or equivalent experience in engineering or management preferred.
- Other info: Mars is an equal opportunity employer, committed to diversity and inclusion.
The predicted salary is between 43200 - 72000 £ per year.
In this dynamic product owner role, you will have the opportunity to revolutionise and institutionalise how we design and implement Service management processes, CMDB, Service Introduction, Lean Six Sigma, Business continuity, and disaster recovery process. Empower our associates with the right and fit for purpose processes, tools, framework, methodology, metrics, and governance so they can take decisive action, maximising value and making a meaningful impact to our customers - Technical debt reduction, Business Resiliency, drive process efficiency and effectiveness and make easier is better.
What are we looking for?
- Master's degree in engineering, management, and related field preferred, or equivalent experience
- Extensive experience with ITSM, L6S, CMDB, Disaster recovery, service Introduction to Operations
- Demonstrated track record in understanding and shaping strategic Service Management analytics solutions within a business context
- Preferably proven consulting experience in the Consumer Products Good Industry
What will be your key responsibilities?
- Work in partnership with the GDO Service lines (Business Delivery Services, Enterprise Delivery Services, Information Security, Segment technology office), External Partners, and wider organisation (Enterprise and Segments) to design and implement best in class and fit for purpose Service Management strategy that aligns with organisation goals and strategy
- Drive the adoption of the ITSM Process and measure the efficiency and effectiveness of processes.
- Provide strategic recommendations based on data and insights gathered through the ITSM key performance metrics
- Oversee design, implementation, maintenance, and continuous improvement of the CMDB and ensure its alignment with the business needs
- Evaluate and improve the CMDB performance and maturity
- Design and implement the continuous improvement process to deliver business value (cost, quality, time) by leveraging Lean Six Sigma methodology, tools, frameworks, while providing coaching and leadership to train associates in (Green, White, and Black belt)
- Design and implement BCP and DR to drive business resiliency
- Design, implement, and govern the overall service introduction process, integrate PMX and ensure seamless transitions of services from Projects to operations - Cost, Quality, and Time
- Publish the periodic performance metrics to the GDO stakeholders
What can you expect from Mars?
- Work with over 140,000 diverse and talented Associates, all guided by the Five Principles.
- Join a purpose-driven company, where we are striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.
Director - Process Excellence Office (IT ServiceManagement) employer: Mars IS UK
Contact Detail:
Mars IS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director - Process Excellence Office (IT ServiceManagement)
✨Tip Number 1
Familiarise yourself with the latest trends in IT Service Management and Lean Six Sigma methodologies. This will not only help you understand the role better but also allow you to speak confidently about how you can implement these strategies effectively at StudySmarter.
✨Tip Number 2
Network with professionals in the ITSM field, especially those who have experience in the Consumer Products Goods Industry. Engaging in discussions or attending relevant webinars can provide insights that may be beneficial during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven process efficiency and effectiveness in previous roles. Highlighting your achievements in improving service management processes will demonstrate your capability to make a meaningful impact at StudySmarter.
✨Tip Number 4
Understand the importance of business continuity and disaster recovery processes. Be ready to share your thoughts on how you would approach these areas within our organisation, showcasing your strategic thinking and problem-solving skills.
We think you need these skills to ace Director - Process Excellence Office (IT ServiceManagement)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience with IT Service Management, Lean Six Sigma, and CMDB. Use specific examples that demonstrate your ability to drive process efficiency and effectiveness.
Craft a Compelling Cover Letter: In your cover letter, express your passion for revolutionising service management processes. Mention how your background aligns with the responsibilities outlined in the job description, particularly your consulting experience in the Consumer Products Goods Industry.
Highlight Relevant Achievements: When detailing your work history, focus on achievements that showcase your strategic recommendations based on data insights. Include metrics that illustrate your impact on business resiliency and process improvement.
Showcase Leadership Skills: Since the role involves coaching and leading associates, emphasise any leadership roles you've held. Discuss your experience in training others in Lean Six Sigma methodologies and how you’ve successfully implemented continuous improvement processes.
How to prepare for a job interview at Mars IS UK
✨Showcase Your Strategic Thinking
In this role, strategic thinking is key. Be prepared to discuss how you've previously shaped service management strategies and the impact they had on business outcomes. Use specific examples to illustrate your thought process and decision-making.
✨Demonstrate Your ITSM Expertise
Make sure to highlight your extensive experience with IT Service Management (ITSM) and Lean Six Sigma methodologies. Prepare to discuss specific projects where you implemented these processes and the results achieved, as this will show your capability to drive efficiency and effectiveness.
✨Prepare for Data-Driven Discussions
Since the role involves making strategic recommendations based on data, be ready to talk about how you've used analytics in past roles. Bring examples of key performance metrics you've developed or utilised to improve service management processes.
✨Emphasise Collaboration Skills
This position requires working closely with various teams and external partners. Be prepared to share experiences that demonstrate your ability to collaborate effectively across different departments and how you’ve successfully led cross-functional initiatives.
