At a Glance
- Tasks: Onboard and train veterinary clinics to optimise their digital services and home delivery performance.
- Company: Join Vetsource, part of the Mars global brand, with a focus on innovation in veterinary care.
- Benefits: Enjoy private healthcare, generous pension, life assurance, and up to 32 days annual leave.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact in veterinary practices while travelling across the UK and meeting new people.
- Qualifications: Experience in account management or customer success, preferably in veterinary or healthcare sectors.
The predicted salary is between 43000 - 47000 € per year.
Coventry, Leeds, Leicestershire, Northampton
£43,000-£47,000 dependent on experience
37.5 hours per week - Mon Fri
Why Join Us?
As Vetsource International, part of the Mars global brand, expands within the UK, the Clinic Activation Lead exists to ensure that every veterinary clinic that signs onto the platform successfully transitions from a 'lead' to a 'high-performing digital business'.
The Role
This role focuses on the critical post-signature phase: onboarding clinics, training staff, building workflows, and farming existing accounts to optimise their home delivery performance. By digitising their services, this role helps clinics retain business in-house and grow revenue. Furthermore, this role assists clinics in freeing up more team time for the treatment of pets and engagement with pet owners, while Vetsource conventionally delivers prescriptions and nutrition products directly to the pet owner's home. This is a role that requires regular travel across the UK. Candidates should expect to spend several days per week on the road, meeting customers and prospects nationwide. To support efficient coverage, candidates ideally based in the Midlands with easy access to the M1 and/or M6, enabling travel in all directions. Overnight stays will be required depending on customer locations and meeting schedules.
What’s in it for you?
- Private healthcare + equal parental leave
- Generous pension (up to 9% contribution)
- Life assurance (4x salary)
- Annual leave starting at 24 days, rising to 32 with service
What We’re Looking For
- Proven experience in account management, onboarding, implementation, or customer success, ideally within the veterinary, animal health, healthcare, or SaaS sectors
- Strong ability to work with veterinary surgeons, nurses, practice managers, and client care teams to design and embed effective clinical and administrative workflows
- Confident and credible trainer, with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change
- Demonstrated success in optimising existing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations
- Excellent stakeholder management and problem‑solving skills, with the ability to identify and resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies
- Highly organised and self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics across a national footprint
Key Responsibilities
- Onboarding & Launch: Lead the end‑to‑end setup of newly signed clinics across mainland UK. Gather necessary data to create the online store and manage the enrolment process through to a successful launch.
- Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with Front of House teams and Vets. Ensure Vetsource is incorporated into daily routines, from the consultation room to the reception desk, to remove friction and drive adoption.
- Clinic “Farming” & Optimisation: Identify under‑performing active accounts and implement strategic plans to grow their home delivery uptake and the number of electronic product recommendations. Assist clinics in moving more of their medication and nutrition volume to their practice‑branded online store.
- In‑House Training: Conduct intensive in‑person training sessions for veterinary surgeons, nurses, practice managers and receptionists (i.e.: the whole team) to ensure full adoption of the Vetsource platform and services.
- Stakeholder Problem Solving: Act as the expert for addressing clinic pain points, helping stakeholders navigate the transition to digital home delivery solutions.
- Cross‑Functional Collaboration: Partner closely with various internal stakeholders within the Vetsource team to ensure a seamless handover from the initial sale to full activation, and continuous improvements of the platform.
- Performance Tracking: Maintain accurate, real‑time records of activation stages in the CRM file, identifying inefficiencies in the onboarding journey and proposing improvements to the team.
What You Can Expect from Mars
- Work alongside 130,000+ Associates worldwide guided by our Five Principles
- Be part of a purpose‑driven company shaping “the world we want tomorrow”
- Access world‑class training & development from day one
- Join a company with an industry‑leading salary and benefits package
Veterinary Customer Success Lead – Vetsource in Leeds employer: Mars, Incorporated and its Affiliates
At Vetsource, part of the esteemed Mars global brand, we pride ourselves on being an exceptional employer that champions employee growth and well-being. Our supportive work culture fosters collaboration and innovation, while our comprehensive benefits package, including private healthcare and generous annual leave, ensures a rewarding work-life balance. With opportunities for professional development and the chance to make a meaningful impact in the veterinary sector, joining our team means being part of a purpose-driven organisation dedicated to shaping a better future for pets and their owners.
Contact Detail:
Mars, Incorporated and its Affiliates Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Customer Success Lead – Vetsource in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary and healthcare sectors. Attend industry events or webinars where you can meet potential employers and showcase your skills. Remember, it's all about who you know!
✨Tip Number 2
Prepare for those interviews! Research Vetsource and understand their mission and values. Be ready to discuss how your experience aligns with their goals, especially in onboarding and customer success. Show them you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on articulating your experience in account management and training, as these are key for the Veterinary Customer Success Lead role. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Vetsource team. Don’t miss out on this opportunity!
We think you need these skills to ace Veterinary Customer Success Lead – Vetsource in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Veterinary Customer Success Lead. Highlight your experience in account management and onboarding, especially within the veterinary or healthcare sectors. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping veterinary clinics succeed. Share specific examples of how you've optimised accounts or trained teams in the past. Let us know why you’d be a great fit for Vetsource!
Showcase Your Training Experience:Since this role involves training veterinary teams, make sure to highlight any relevant training experience you have. We love seeing candidates who can confidently deliver in-practice training and drive behaviour change. Don’t hold back on those success stories!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team at Vetsource!
How to prepare for a job interview at Mars, Incorporated and its Affiliates
✨Know Your Stuff
Make sure you understand Vetsource's platform and how it benefits veterinary clinics. Familiarise yourself with the onboarding process, training methods, and how to optimise accounts. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your success in account management or customer success. Highlight any experience you've had with veterinary teams, as well as your ability to solve common pain points. This will help you stand out as a candidate who can hit the ground running.
✨Practice Makes Perfect
Since this role involves training and engaging with various stakeholders, practice explaining complex concepts in simple terms. You might even want to do a mock training session with a friend to get comfortable with your delivery style and ensure you come across as confident and credible.
✨Be Ready to Travel
Given the travel requirements for this position, be prepared to discuss your flexibility and experience managing a large territory. Share how you've successfully balanced travel with your work commitments in the past, as this will reassure them of your capability to handle the demands of the role.
