At a Glance
- Tasks: Lead a team to create unforgettable guest experiences at the M&M's London Store.
- Company: Join Mars, a purpose-driven company with a fun and inclusive culture.
- Benefits: Competitive salary, performance bonuses, exceptional perks, and world-class training.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be part of a vibrant team that brings joy to every guest visit.
- Qualifications: Experience in leading teams in retail or hospitality environments.
The predicted salary is between 32600 - 36700 £ per year.
Location: London, Leicester Square
Salary: £32,600 - £36,700 Dependent on experience + Performance Bonus & Exceptional Benefits
Hours: 40 per week, with shifts across 7 days between 6:30am and 11:30pm in line with store opening hours.
Why Join Us? We care about the world and your future. Mars offers competitive compensation and benefits along with some great perks, like fun freebies and best-in-class development. As a Mars Associate, you have our ongoing commitment to your growth and development as you work across our world-famous brands.
About the Role: Ready to turn every visit into a wow moment? As a Guest Experience Supervisor at the world‑famous M&M's London Store, you’ll lead from the shop floor, delivering exceptional service and creating memorable guest experiences. You’ll support and coach your team, ensure smooth day-to-day operations, and uphold brand, quality, and food safety standards — all while creating a fun, welcoming, and high-performing environment.
What will be your responsibilities?
- Drive sales by delivering exceptional guest experiences and championing a “guest comes first” culture in a fun, inclusive environment with a ‘One for All and All for Fun’ mentality.
- Lead on the shop floor as MOD, managing guest flow, minimising wait times, ensuring safety, and handling guest and Associate queries.
- Support and coach associates on hospitality, product knowledge, selling, and working closely with merchandisers for stock replenishment.
- Maintain high visual and product standards, ensuring displays are accurate, fully stocked, and aligned with floor plans.
- Bring the brand to life through in-store experiences (e.g., candy wall, sampling, personalisation), while supporting data capture and guest engagement initiatives.
What We’re Looking For:
- Proven experience leading and inspiring a team in a customer-focused environment.
- Strong leadership background within a fast-paced retail or hospitality setting.
- Excellent organisational and planning skills, with the ability to prioritise and keep store operations running smoothly.
- Confident working with a range of stakeholders, from team members to store leadership, to ensure clear communication and collaboration.
- Proactive in driving sales, maintaining high operational standards, and delivering a fun, engaging, and consistently high-quality guest experience.
What You Can Expect from Mars:
- Work alongside 130,000+ Associates worldwide guided by our Five Principles.
- Be part of a purpose-driven company shaping “the world we want tomorrow.”
- Access world-class training & development from day one.
- Join a company with an industry-leading salary and benefits package.
Guest Experience Supervisor employer: Mars, Incorporated and its Affiliates
Mars is an exceptional employer that prioritises your growth and development while offering competitive compensation and a range of outstanding benefits. As a Guest Experience Supervisor at the iconic M&M's London Store, you'll thrive in a fun and inclusive environment, where your leadership will inspire a team dedicated to creating memorable guest experiences. With access to world-class training and a commitment to shaping a better tomorrow, Mars is the perfect place for those seeking meaningful and rewarding employment.
Contact Details:
Mars, Incorporated and its Affiliates Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Mars' values and mission. This way, you can show how your vibe aligns with their 'One for All and All for Fun' mentality.
✨Tip Number 2
Practice your guest experience scenarios! Think about how you'd handle different situations on the shop floor. Being able to demonstrate your problem-solving skills will impress the hiring team.
✨Tip Number 3
Network like a pro! Connect with current or former Associates on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities at Mars, so don’t miss out!
We think you need these skills to ace Guest Experience Supervisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for guest experiences shine through! We want to see how much you care about creating memorable moments for guests, so share any relevant experiences that highlight your passion.
Tailor Your CV:Make sure your CV is tailored to the Guest Experience Supervisor role. Highlight your leadership experience in customer-focused environments and any specific achievements that demonstrate your ability to drive sales and enhance guest satisfaction.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that showcases your skills without unnecessary fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Mars!
How to prepare for a job interview at Mars, Incorporated and its Affiliates
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in M&M's history, values, and what makes their guest experience unique. This will not only show your enthusiasm but also help you align your answers with their brand ethos.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you successfully led a team or improved guest satisfaction. Highlight how you’ve inspired others and created a positive environment, as this role is all about leading from the shop floor.
✨Demonstrate Your Customer Focus
Think of specific instances where you went above and beyond for a customer. Be ready to discuss how you handle guest queries and ensure a smooth experience, as this is crucial for the Guest Experience Supervisor role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
