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- Tasks: Lead the transition of new services into operations and ensure smooth project delivery.
- Company: Join a purpose-driven company focused on building a better tomorrow.
- Benefits: Competitive salary, bonus, and access to Mars University for continuous learning.
- Why this job: Be a key player in digital transformation and make a real impact on business operations.
- Qualifications: 5+ years in service operations with strong knowledge of supply chain processes.
- Other info: Collaborate with diverse teams and enjoy excellent career growth opportunities.
The predicted salary is between 60000 - 80000 £ per year.
This role will support the Digital Core Program during the RUN PHASE leading Service Introduction / take on activities following MARS Framework as part of a large transformation program to deploy S/4 platform covering OTC/PL process. This position ensures a smooth transition from project delivery into scale operations, enabling Business as usual (BAU). The role will act as key link between project team, product teams/ delivery organization, ensuring the solutions are operationally ready, supportable and aligned with Business requirements / ITILS service delivery process. The role combines functional expertise, operational readiness and service management ensuring the S/4 take on scope is fully aligned / embedded into the product support Model.
Key Responsibilities
- Service Introduction & Transition to operations
- Lead the new scope into GDO/BDS product and delivery model
- Transition Plan from Project to BAU including Financials Aspects
- Operational Readiness
- Functional and Technical Documentation
- Support Model / escalations Paths
- Monitoring and Integration ownership
- Operational Risks vs Mitigation Actions approval
- Product and support Alignment
- Act as bridge between all layers (Program, Projects, product owners, delivery)
- Ensure MARS ITSM process defined (SLAs, KPIS)
- Business engagement
- Partner with Business representatives to ensure Business continuity / operational model
- Training on new WOW / Support flow
- Governance & Quality
- Ensure compliance with ITSM - ITIL best practices
- Support hypercare, exit criteria, and readiness assessment
- Reporting - Transition deliverables, Status, risk, and GAPS
Qualifications
- Strong knowledge of supply chain processes.
- 5+ years of experience in service operations or a similar role, with a focus on Order to Cash (O2C), Physical Logistics, and Warehouse Management or focus on P2F Modules (MM, QM, PM, PP) SAP ERP areas.
- Understand ITIL concepts (Incident, Problem, Change and service transition)
- Ability to operate in complex and multi-team environments.
- Familiarity with SAP and non-SAP systems
- Ability to collaborate with Enterprise Architecture, Infrastructure, Integration, and both technical and non-technical stakeholders
- Digital Transformation S/4 Deployment – Core process Competencies
- Stakeholder Balance, Tech Savvy, Decision Quality, Ensures Accountability, Managers Complexity
What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we’re striving to build the world we want tomorrow, today. A strong focus on learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus.
BDS Product Lead in Slough employer: Mars Food US, LLC
Contact Detail:
Mars Food US, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BDS Product Lead in Slough
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those who work at companies you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and tailoring your answers to highlight your experience with service operations and ITIL concepts. We want you to shine when discussing how you can bridge the gap between project teams and business needs!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your past roles, focus on specific achievements related to operational readiness and service management. This will demonstrate your ability to handle the responsibilities of the BDS Product Lead role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace BDS Product Lead in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the BDS Product Lead role. Highlight your experience in service operations, especially around Order to Cash and SAP ERP areas. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to the responsibilities listed in the job description.
Showcase Your ITIL Knowledge: Since this role involves ITIL concepts, make sure to mention any relevant certifications or experiences you have. We love seeing candidates who understand Incident, Problem, Change, and Service Transition processes!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Mars Food US, LLC
✨Know Your Stuff
Make sure you brush up on your knowledge of supply chain processes, especially Order to Cash (O2C) and the relevant SAP ERP areas. Being able to discuss these topics confidently will show that you're not just familiar with the role but also passionate about it.
✨Understand ITIL Concepts
Since this role involves service management, it's crucial to have a solid grasp of ITIL concepts like Incident, Problem, Change, and Service Transition. Be prepared to discuss how you've applied these principles in past roles, as this will demonstrate your operational readiness.
✨Show Your Collaborative Spirit
This position requires working closely with various teams and stakeholders. Think of examples from your experience where you've successfully collaborated across different departments. Highlighting your ability to bridge gaps between technical and non-technical teams will be a big plus.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific challenges related to operational risks or transition plans. Prepare some scenarios from your past experiences where you effectively managed risks or ensured smooth transitions, as this will showcase your problem-solving skills.