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- Tasks: Lead customer service excellence and drive innovation in the Order-to-Invoice process.
- Company: Join a purpose-driven company with a focus on building a better tomorrow.
- Benefits: Competitive salary, bonus, and best-in-class learning opportunities from day one.
- Why this job: Shape customer experiences for beloved brands and lead high-performing teams.
- Qualifications: Proven leadership in customer service and strong stakeholder management skills.
- Other info: Dynamic role with opportunities for growth and collaboration across diverse teams.
The predicted salary is between 70000 - 90000 £ per year.
Are you ready to shape the customer experience for some of the world’s most loved brands? We are looking for a visionary Head of Collaboration & Customer Service UK & Ireland (CCS) to lead excellence across the Order-to-Invoice process and Customer Collaboration function. This is a unique opportunity to take on a senior leadership role within Supply Chain, partnering closely with commercial teams to deliver seamless service across Snacking, Food & Nutrition, and Pet Nutrition portfolios.
What will be your key responsibilities?
- Lead Customer Collaboration & Service Excellence
- Own the end-to-end Order-to-Invoice (O2I) process
- Ensure flawless order execution and clear, proactive customer communication
- Act as the escalation point for complex service challenges
- Drive Transformation & Innovation
- Champion automation and touchless order processing
- Identify and implement continuous improvement initiatives
- Leverage data and insights to enhance service delivery
- Build Strategic Partnerships
- Develop collaborative improvement plans with key customers
- Strengthen relationships across Sales, Logistics, Finance, and external partners
- Represent Customer Care within the UK, Ireland & Nordics Supply Chain Leadership Team
- Lead & Develop High-Performing Teams
- Manage and coach a team of managers and specialists
- Foster a culture of accountability, growth, and excellence
- Provide technical and functional guidance across the organization
- Deliver Performance Results
- Own and improve key supply chain and customer service KPIs
- Balance operational priorities with strategic goals
- Ensure alignment with broader business plans and policies
What are we looking for?
- Proven leadership experience managing managers and cross-functional teams
- Strong background in Customer Service / Customer Care within Supply Chain
- Experience with Order-to-Cash / Order-to-Invoice processes
- Demonstrated success in driving process improvement and automation
- Excellent stakeholder management and communication skills
- Strategic thinker with strong operational execution capabilities
What can you expect from Mars?
- Work with diverse and talented Associates, all guided by the Five Principles.
- Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
- Best-in‑class learning and development support from day one, including access to our in‑house Mars University.
- An industry competitive salary and benefits package, including company bonus.
Head of Collaboration and Customer Services in Leicester employer: Mars Food US, LLC
Contact Detail:
Mars Food US, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Collaboration and Customer Services in Leicester
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend events, and engage on platforms like LinkedIn. We can’t stress enough how important it is to build relationships that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. We want you to walk in feeling confident and ready to showcase how you can lead customer collaboration and service excellence.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in customer service and supply chain can drive transformation and innovation. We believe that a clear, compelling narrative about your skills can set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see how you can contribute to our mission of delivering seamless service across our portfolios.
We think you need these skills to ace Head of Collaboration and Customer Services in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Collaboration and Customer Services role. Highlight your leadership experience and any relevant achievements in customer service and supply chain management.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've driven process improvements or led teams to success in previous roles, and don’t forget to express your passion for enhancing customer experiences.
Showcase Your Strategic Thinking: In your application, demonstrate your ability to think strategically. Discuss how you’ve used data and insights to drive decisions in past roles, especially in relation to customer collaboration and service excellence.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people and allows us to see your enthusiasm for joining our team at StudySmarter!
How to prepare for a job interview at Mars Food US, LLC
✨Know Your Customer Service Inside Out
Make sure you brush up on the latest trends and best practices in customer service, especially within the supply chain. Be ready to discuss how you've successfully managed customer relationships and improved service delivery in your previous roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and driving performance. Think about specific situations where you’ve coached managers or fostered a culture of excellence, as this will resonate well with the interviewers.
✨Be Data-Driven
Since the role involves leveraging data for service enhancement, come prepared with insights from your past experiences. Discuss how you've used data to identify improvement areas and implement successful strategies in customer service.
✨Demonstrate Strategic Thinking
Think about how you can align operational priorities with broader business goals. Be ready to share your vision for the role and how you would drive transformation and innovation in customer collaboration and service excellence.