Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist guests with requests via phone, email, and chat while ensuring a seamless experience.
- Company: W Edinburgh is a vibrant hotel redefining luxury hospitality in the heart of Scotland.
- Benefits: Enjoy world-class training, wellness programmes, and discounts at over 9,000 hotels globally.
- Why this job: Join a dynamic team that celebrates creativity and offers unlimited career opportunities.
- Qualifications: Confident communication skills, multitasking ability, and a passion for hospitality are essential.
- Other info: Be part of a brand that values diversity and fosters an inclusive work environment.
The predicted salary is between 24000 - 36000 £ per year.
**Additional Information**
**Job Number** 25113119
**Job Category** Rooms & Guest Services Operations
**Location** W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom, EH1 3AXVIEW ON MAP (
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**W Edinburgh is hiring a Whatever/Whenever Agent (Guest Services) – Nights to join the team! We invite you to play an integral part in this unique brand in Edinburgh and fast moving operation!**
**Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotelsu2019 work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.**
**ABOUT THE BRAND**
Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. Weu2019re here to open doors and open minds. With us, thereu2019s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.
**ABOUT THE ROLE**
Reporting to the Guest Relations Manager, as Whatever/Whenever Agent you will play a central role in the guestu2019s experience, answering the telephone and assisting them with any requests they have.
As Whatever/Whenever Agent, key aspects of your role will include:
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
Receive, record, and relay messages accurately
Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction
Provide information to guests about room features, property amenities, and local areas of interest
Process room service orders, answer questions on menu selection and record transactions in point-of-sale system
Assist guests with accessing internet and guestroom entertainment
Communicate with all other departments in the hotel to ensure a seamless stay for guests, passing on relevant information to set every team up for success
Our ideal Whatever/Whenever Agent is someone who has:
Confidence interacting with guests via telephone and chat services
Good communication skills u2013 both written and verbal English
Multi-tasking skills
Comfortable using computers and systems
The ability to work in a team
A positive mindset
A genuine passion for working in hospitality
In return for your hard work, we give you:
World class training and development, including leadership development
Unlimited career opportunities (internationally and locally)
Wellness and mental health programmes
Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
Discounts for your friends and family
Specially curated discounts in thousands of shops
**ABOUT THE PROPERTY**
W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a fau00e7ade featuring a winding steel ribbon u2013 reflecting the cityu2019s festival spirit u2013 this 12-storey structure is the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.
This W hotel helps redefine the cityu2019s hospitality landscape. Accordingly, it fuses the brandu2019s signature amenities with modern design and W Happenings, highlighting whatu2019s new in design, fashion, music and culture.
Built in 2023, this new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brandu2019s signature Whatever / Whenever service philosophy.
A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.
If this sounds like the perfect place for you, apply to be a Whatever/Whenever Agent – Nights today!
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
W Hotelsu2019 mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. Weu2019re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guestsu2019 passions to life. If you are original, innovative, and always looking towards the future of whatu2019s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.
Whatever/Whenever Agent - Nights employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Whatever/Whenever Agent - Nights
✨Tip Number 1
Familiarise yourself with the W Hotels brand and its unique service philosophy, 'Whatever/Whenever'. Understanding their approach to luxury and guest experience will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via chat. Since the role involves interacting with guests through various channels, being articulate and confident in these mediums will set you apart from other candidates.
✨Tip Number 3
Showcase your multi-tasking abilities by preparing examples of how you've successfully managed multiple tasks in previous roles. This is crucial for a Whatever/Whenever Agent, as you'll need to juggle guest requests efficiently.
✨Tip Number 4
Network with current or former employees of W Hotels if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Whatever/Whenever Agent - Nights
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Whatever/Whenever Agent. Highlight your ability to handle guest requests and communicate effectively in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in hospitality or customer service. Emphasise skills such as communication, multi-tasking, and teamwork, which are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the W Hotels brand. Mention specific examples of how you embody their 'Whatever/Whenever' philosophy.
Proofread Your Application: Ensure your application is free from spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at Marriott
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for working in the hospitality industry. Share experiences that highlight your love for helping others and creating memorable guest experiences.
✨Demonstrate Strong Communication Skills
Since the role involves interacting with guests via telephone and chat, practice clear and confident communication. Be prepared to answer questions about how you would handle various guest requests or concerns.
✨Highlight Your Multi-Tasking Abilities
The position requires juggling multiple tasks at once. Prepare examples from your past experiences where you successfully managed several responsibilities simultaneously, showcasing your ability to stay organised under pressure.
✨Familiarise Yourself with the Brand
Research W Hotels and their unique service philosophy of 'Whatever/Whenever'. Understanding their brand values and culture will help you align your answers with what they are looking for in a candidate.