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- Tasks: Welcome guests, manage check-ins/outs, and create memorable experiences.
- Company: W London is a vibrant hotel in the heart of Soho, blending culture and luxury.
- Benefits: Enjoy complimentary meals, service charge, training resources, and discounts on shopping and events.
- Why this job: Join a dynamic team, connect with guests, and be part of an innovative culture.
- Qualifications: No specific experience required, just a passion for hospitality and a positive attitude.
- Other info: Flexible hours, opportunities for apprenticeships, and a focus on emotional wellbeing.
**Additional Information**
**Job Number** 25127849
**Job Category** Rooms & Guest Services Operations
**Location** W London, 10 Wardour Street, London, England, United Kingdom, W1D 6QFVIEW ON MAP (
**Schedule** Part Time
**Located Remotely?** N
**Position Type** Non-Management
**W LONDON u2013 CONTROL YOUR BEAT**
Located in Soho, W London owns the stage in the epicentre of the cityu2019s cultural core. Plugged in to the pulse of Londonu2019s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.
**HOW YOU WILL MAKE A DIFFERENCE**
Responsible for the daily operations at our Welcome Desk. You are part of a bigger team, and the entire team is responsible for making the guests dreams come true.
Being in the know: You are the expert when it comes to the hotel and the city, and you know all the ins and outs on our hotel facilities and possibilities in and around the hotel.
Welcoming and helping guests throughout their stay. Ensure you are following service standards and operating procedures from the beginning to the end of each interaction.
Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences.
We are ALL-IN, and have more teams that we cooperate with . We expect you to be flexible to work with other departments. Youu2019re not the only one on stage.
Communicating with your team and other departments is key. The Style department will be on speed dial. Couldnu2019t live without them.
Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.
Process all guest check-ins and check outs
Assigning rooms and issuing and activating room keys
Process all payment types such as room charges, cash, debit, or credit
Answer, record, and process all guest calls, messages, requests, questions, or concerns in our whatever whenever department
Run daily reports, identify any special requests, and check reports for accuracy
Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications
Follow all company safety and security policies and procedures
**YOUR EFFORTS, OUR APPRECIATION**
**Meals** – Tasty and Varied Complimentary Meals in our Green Room canteen.
**Service Charge -** Paid each month!
**Learning and Growing -** Access to the best digital and classroom based training resources and cross exposure opportunities
**Apprenticeships -** Opportunities to undertake an apprenticeship to support your development in your role.
**Uniform Provided -** Dry cleaning included.
**Company Pension** **Scheme u2013** Save for your future.
**Take Care -** Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
**Celebrate** – Awards and Recognition Celebrations
**BenefitHub** – Access to further discounts for shopping, cinema tickets, technology and more!
**Events -** Monthly Calendar of Associate Focused & Fun Events
**ELIGIBILITY TO WORK IN THE UK**
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.
_W Hotels are an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
W Hotelsu2019 mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. Weu2019re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guestsu2019 passions to life. If you are original, innovative, and always looking towards the future of whatu2019s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.
Welcome Desk Agent (Casual) - W London employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Desk Agent (Casual) - W London
✨Tip Number 1
Familiarise yourself with the W London and its unique offerings. Knowing the hotel's facilities and the local area will help you stand out during interviews, as you'll be able to demonstrate your expertise in providing personalised guest experiences.
✨Tip Number 2
Showcase your customer service skills by sharing specific examples from previous roles where you went above and beyond for guests. This will highlight your ability to embody the 'Whatever/Whenever' service philosophy that W Hotels prides itself on.
✨Tip Number 3
Network with current or former employees of W Hotels, especially those in guest services. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss how you would handle various guest scenarios during the interview. Think about common challenges faced at a welcome desk and how you would resolve them while maintaining a positive guest experience.
We think you need these skills to ace Welcome Desk Agent (Casual) - W London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest services or hospitality. Emphasise any roles where you had to interact with customers, manage requests, or work in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional guest experiences. Mention specific examples of how you've gone above and beyond in previous roles to create memorable moments for customers.
Showcase Your Knowledge of the Hotel: In your application, demonstrate your understanding of W London's unique offerings and culture. Mention any specific features or services that excite you and how you can contribute to enhancing the guest experience.
Highlight Flexibility and Teamwork: Since the role requires collaboration with various departments, emphasise your ability to work flexibly and communicate effectively with team members. Provide examples of past experiences where teamwork was essential to success.
How to prepare for a job interview at Marriott
✨Know the Hotel and Local Area
Familiarise yourself with W London and its unique offerings, as well as the local attractions in Soho. Being able to share insights about the hotel and the surrounding area will demonstrate your enthusiasm and knowledge, which is crucial for a Welcome Desk Agent.
✨Emphasise Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to create memorable experiences for guests, as this aligns perfectly with the hotel's 'Whatever/Whenever' service philosophy.
✨Show Flexibility and Team Spirit
Be ready to discuss your experience working in teams and your willingness to collaborate with other departments. The role requires flexibility, so sharing instances where you've adapted to changing situations will be beneficial.
✨Prepare Questions
Think of thoughtful questions to ask the interviewer about the hotel's culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.