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- Tasks: Lead the Leisure Club, ensuring a safe and welcoming environment for members and guests.
- Company: Join Delta Hotels by Marriott, a leader in the travel industry with a focus on wellbeing.
- Benefits: Enjoy perks like complimentary club membership, discounts, flexible hours, and career growth opportunities.
- Why this job: Make a difference in the community while working in a fun, supportive environment with global connections.
- Qualifications: Experience in a supervisory role within leisure or fitness is essential; pool plant certification required.
- Other info: Flexible working hours available; join a diverse team committed to inclusivity.
**Additional Information**
**Job Number** 25108325
**Job Category** Golf, Fitness, & Entertainment
**Location** Delta Hotels Preston, Garstang Road, Broughton, Preston, England, United Kingdom, PR3 5JBVIEW ON MAP (
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
**Senior Leisure Club Supervisor u00a314.48 per hour**
Are you seeking to grow your skills with endless career opportunities? Work beside teammates that feel like family? Experience working for an employer that puts your wellbeing at the heart of everything it does? Enjoy monthly celebrations, treats and recognition? Make a difference in the local community? Then Delta Hotels by Marriott Preston the place for you.
**Explore our very big world**
As a world-class leader in the travel industry, thereu2019s no better place than Marriott International to make your mark. Joining us, youu2019ll get to entertain and meet people from all over the world as you build your experience. Youu2019ll find a place where your personality and ideas are appreciated just as much as the work you do. And youu2019ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.
**The impact youu2019ll make**
We offer the best equipment and the best environment, whether our members and guestu2019s are chasing their fitness goals, relaxing after a busy day of work or socializing with friends. They walk through the door and feel like they are at home, our clubs are a place to relax and socialise and we encourage a sense of community and belonging that being part of a club brings.
**Key Responsibilities:**
We are looking for an experienced and motivated **Senior Operations Supervisor** to support the daily management of our well-established **Leisure & Fitness Club** , which proudly serves over **1,500 members** and hotel guests. The club is a key feature of our hotel and a valued part of the local community.
In this hands-on leadership role, you will be responsible for delivering high operational standards across the club, ensuring a safe, clean, and welcoming environment for all users. You will play a key role in **member retention** , **guest satisfaction** , and the **performance of the leisure team** .
Assist in managing the day-to-day operations of the club, ensuring smooth delivery of all services and facilities.
Lead by example in upholding exceptional **cleanliness** , **health & safety** , and **customer service** standards.
Supervise and support staff across reception, pool, and gym areas u2014 ensuring all team members are performing to expectations.
Conduct regular safety and compliance checks, including **pool plant operations** , water testing, and equipment maintenance.
Contribute to the recruitment, induction, and ongoing training of leisure staff.
Monitor member engagement and support strategies to **retain members** and improve the overall **member experience** .
Act as a key point of contact for hotel guests using the leisure facilities, ensuring a positive and professional experience.
Handle customer feedback and complaints in a timely, courteous, and solution-focused manner.
Ensure staffing levels meet operational needs and assist with creating rotas.
Support the Leisure Club Manager with reporting, audits, and improvement initiatives.
**What weu2019re looking for**
Previous experience in managing a team Previous experience in a **supervisory or senior team member role** within a leisure or fitness environment is essential.
**Pool Plant Operator experience/certification** is essential.
Strong understanding of **health & safety** protocols in a leisure setting.
A proactive and customer-focused approach to leadership.
Experience handling member or guest queries and resolving service issues effectively.
Ability to coach and motivate team members to deliver a high-quality experience.
Good administrative and organisational skills.
First Aid at Work qualification (desirable).
Fitness or leisure qualifications (desirable)
**Perks you deserve**
In addition to an hourly rate of u00a314.48 ensuring you are paid for every hour worked, weu2019ll support you in and out of the workplace by offering:
**Health & Wellbeing** – complimentary Leisure Club Membership
**Meals** – Tasty and Varied Meals in our Associate Dining Facility
**Uniform**
**Discounts** – Enrolment in Perks at Work – Access to unlimited deals from retailers to restaurants, cinemau2019s and more
**Travel** – Discounted Hotel Accommodation Worldwide for you and your Friends & Family, 20% F&B Discount, 30% Retail Discount & 20% Spa Discount in Marriott Hotels Worldwide
**Holidays -** 20 days holiday plus 8 Bank Holidays increasing with service
**Pay -** Annual Performance Related Pay Review
**Health** – Cycle to work scheme
**Pension** & Life Assurance
**Flexibility u2013** do you need flexibility in your life, talk to us as we know worklife balance is important
**Take Care** Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
**Develop and Grow** – Comprehensive Training and Development programs
**Career** – career progression opportunities are endless as the #1 leader in hospitality worldwide
**Celebrate** – Awards and Recognition Celebrations
**Events -** Monthly Calendar of Associate Focused & Fun Events
With this role, you will be working 40 hours per week over 5 days, including weekends and evenings – do you need flexibility in your life? We are happy to discuss this with you!
If this sounds like the perfect role for you apply online!
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability, age and veteran status, or any other basis covered under applicable law._
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they donu2019t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on whatu2019s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.
Senior Leisure Club Supervisor employer: Marriott
Contact Detail:
Marriott Recruiting Team
We think you need these skills to ace Senior Leisure Club Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in leisure or fitness environments. Emphasise any supervisory roles you've held and your understanding of health and safety protocols.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the leisure industry and your leadership skills. Mention specific examples of how you've improved member experiences or handled customer feedback effectively.
Highlight Relevant Certifications: Include any certifications you have, such as Pool Plant Operator certification or First Aid qualifications. This will demonstrate your commitment to safety and professionalism in a leisure setting.
Showcase Your Team Management Skills: In your application, provide examples of how you've successfully managed teams in the past. Discuss your approach to coaching and motivating staff to deliver high-quality service.
How to prepare for a job interview at Marriott
✨Show Your Leadership Skills
As a Senior Leisure Club Supervisor, you'll be expected to lead a team. Be prepared to discuss your previous leadership experiences and how you've motivated and coached team members to achieve high standards.
✨Demonstrate Customer Focus
This role requires a proactive approach to customer service. Share examples of how you've handled member or guest queries effectively and resolved service issues in a timely manner.
✨Highlight Health & Safety Knowledge
Understanding health and safety protocols is crucial in this position. Be ready to talk about your experience with health and safety in a leisure setting, including any relevant certifications you hold.
✨Prepare for Operational Questions
Expect questions about managing day-to-day operations in a leisure environment. Think about how you would ensure cleanliness, safety, and member satisfaction, and be ready to provide specific examples from your past roles.
