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- Tasks: Serve food and drinks, ensure guest satisfaction, and maintain cleanliness.
- Company: Join JW Marriott, a luxury hotel brand known for exceptional service and community.
- Benefits: Enjoy flexible hours, competitive pay, discounts, and world-class training.
- Other info: Opportunities for growth within the largest hospitality brand globally.
- Why this job: Be part of a vibrant team in a prestigious hotel, enhancing your hospitality skills.
- Qualifications: A friendly attitude, teamwork spirit, and a positive outlook are essential.
**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** JW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom, W1K 7TN
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**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**EXPLORE MARRIOTT**
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
**JW Marriott Grosvenor House Hotel** Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 95th anniversary in 2024. JW Marriott Grosvenor House London welcomes celebrities, royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep, the hotel is a stoneu2019s throw from Bond Street, Knightsbridge, Regent Street, Buckingham Palace, V&A, Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present, and indulge in the inspired service and nourishing surroundings.
**JOB SUMMARY**
Even the best culinary experiences arenu2019t just made by brilliant chefs u2013 they become more memorable thanks to the great service our guests enjoy. As one of our food and beverage associates, youu2019ll make sure you know every dish on the menu, so you can make recommendations and answer any questions customers may have. Youu2019ll make sure their food and drinks are delivered quickly, efficiently and with a smile – and if there are any issues, youu2019ll deal with them right away. Thanks to you, our guests will feel well-fed, happy and wanting to come back for more.
**What youu2019ll do as our newly appointed Room Service Server:**
Accept, prepare and replenish complimentary amenities
Prepare, assembly and deliver food and beverage orders, making recommendations on menu items and taking opportunities to upsell where appropriate
Ensure that all customers enjoy quick and efficient service, and check with them that the meal is meeting their expectations
Present bills, collect payments and remove trays and trolley
Take responsibility for ensuring the overall cleanliness of the room service area
**Room Service Server rewards and lifestyle benefits:**
A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
Growth opportunities in the largest hospitality brand in the world – national and international transfers for the right candidates within Marriott hotels
Explore Rate – discounted room rates for you, your friends and family in Marriott properties worldwide
u00a312.79 per hour plus Service charge (approx u00a per month)
20% off across food and beverage outlets in Marriott properties worldwide
28 days holidays (inclusive of 8 Bank Holidays)
Recognition programmes and associate awards to appreciate outstanding talent
Wellbeing and community engagement activities on and off property
Bike Scheme and Travel Ticket Loan available for all associates
Workplace Pension Scheme
Meals on duty, uniform provided and laundered free of charge
World class training and development programmes tailored to enhancing your skills and help you grow
Work alongside talented, award winning and experienced hospitality professionals
**What weu2019re looking for:**
A warm demeanour and service-oriented personality
A team-player attitude
Positive outlook and dependability
**Youu2019re welcomed here**
Our highest priority is making you feel as welcome as our guests. We want you to know youu2019re important to us and that youu2019ll make an impact in your role, and for that, youu2019ll be appreciated and valued.
_Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International\’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.
Night In Room Dining & Executive Lounge Waiter/Waitress - JW Marriott Grosvenor House employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night In Room Dining & Executive Lounge Waiter/Waitress - JW Marriott Grosvenor House
✨Tip Number 1
Familiarise yourself with the JW Marriott brand and its values. Understanding their commitment to exceptional service and employee well-being will help you align your approach during interviews and conversations.
✨Tip Number 2
Network with current or former employees of JW Marriott Grosvenor House. They can provide insights into the company culture and what it takes to succeed in the role, which can be invaluable during your application process.
✨Tip Number 3
Prepare to demonstrate your customer service skills in a practical way. Consider role-playing scenarios where you handle guest inquiries or complaints, as this will showcase your ability to maintain a positive attitude under pressure.
✨Tip Number 4
Research the menu items and services offered at JW Marriott Grosvenor House. Being knowledgeable about their offerings will allow you to engage confidently with interviewers and show your enthusiasm for the position.
We think you need these skills to ace Night In Room Dining & Executive Lounge Waiter/Waitress - JW Marriott Grosvenor House
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Night In Room Dining & Executive Lounge Waiter/Waitress position. Tailor your application to highlight relevant experience and skills that match what Marriott is looking for.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of JW Marriott that appeal to you, such as their commitment to employee well-being and exceptional service. Use this opportunity to showcase your personality and service-oriented attitude.
Highlight Relevant Experience: In your CV, emphasise any previous experience in food and beverage service or hospitality. Include specific examples of how you've provided excellent customer service, handled challenges, and worked as part of a team. This will demonstrate your suitability for the role.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Marriott
✨Know the Menu Inside Out
Familiarise yourself with the menu items, including ingredients and preparation methods. This will enable you to confidently make recommendations and answer any questions guests may have during the interview.
✨Showcase Your Service Skills
Demonstrate your service-oriented personality by sharing past experiences where you provided exceptional customer service. Highlight your ability to handle difficult situations with a positive attitude.
✨Emphasise Teamwork
As a Room Service Server, being a team player is crucial. Be prepared to discuss how you work well with others and contribute to a positive team environment, as this aligns with the hotel's values.
✨Exude a Warm Demeanour
Your personality matters! Practice maintaining a warm and friendly demeanour throughout the interview. This will reflect the welcoming atmosphere that JW Marriott aims to create for both guests and associates.