Manager,EMEA Payment Solutions (SME) - FTC 12 months

**Additional Information**
**Job Number** 25104823
**Job Category** Finance & Accounting
**Location** Europe Office – London, Barnard\’s Inn 86 Fetter Lane, London, London, United Kingdom, EC4A 1ENVIEW ON MAP (
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management

We are currently recruiting for **x2 FTC** employees

**POSITION SUMMARY**

The Manager Payments Solutions – EMEA is a **12 month** **fixed term role** which will report to the Director Payment Solutions EMEA. This is an important support role on the EMEA Finance Operations team providing resolutions, implementation and responsibility to all properties that have the payment brand standard gateway (FreedomPay) implemented. Furthermore the position is responsible identify resolutions for issues, monitor the accountability of the support teams for problem resolution and owns the process for product updates which includes the management of the day-to-day partner relationships, reporting and product management.

Planning, organizing and tracking are very important attributes for this role, along with strong interpersonal skills and the ability to work well under pressure across various systems and platforms. Working well as part of a team will be an essential element of the role. The majority of the work will be in the finance discipline and candidate will need to be familiar with all on property finance processes including P&Ls, reconciliations, balance sheet, and controls. The candidate will be expected to communicate effectively with the Hotels, above property teams, shared service centres and suppliers and possibly manage/direct associates from a wide array of countries, cultures and people going through a high amount of change.

Careful tracking the onboarding process to new acquiring relationships is a critical deliverable and enablement of new payment types. The Role is expected to work professionally on a day to day basis with limited supervision after appropriate training given on the following tasks;
Assist with Kick-off calls
Replies from the Project mailbox
Manage and update Smartsheet Deployment Tracker
Monitor and escalate Landit activity delay
Assist with Pre Deployment training calls
Assist with Post Deployment touchpoints (Survey, Feedback, Office Hours)
Administrative Task (Participation Agreement, Report Update, Dashboard maintenance)
Follow up emails and chasing hotels for responses.

**SCOPE**

The Manager Payment Solutions – EMEA is responsible for supporting all the hotels in EMEA in scope of the new Global Payment Brand Standard. The work will be split 20% Payment Solution and 80% FreedomPay Deployment also known as Project FIT or Integrated Payment Gateway and Standalone Tokenization.

Location requirements: The Manager Payment Solutions, EMEA position is to be remote based within the EU with a preference for proximity to our London or Frankfurt offices.

Language Requirements: High proficiency (speaking, reading and writing) in English is required. Additional language skills preferred.

Travel Requirements: There is expected to be a small component of business travel (less than 5% business travel required.)

**CANDIDATE PROFILE**

**PREFERRED SKILLS AND KNOWLEDGE:**
2+years of relevant operating business experience in Finance and/or hotel operating management experience
Ability to build on financial and/or operating background to help address performance issues and impacts across individual and multi-unit portfolios.
Demonstrated negotiation skills preferred
Strong team player
Works well under pressure and to tight deadlines
Manages and balances various priorities
Hotel operations and finance knowledge essential -excellent understanding of processes and procedures
Contact base within both the Marriott internal market organization and external owner community.
Excellent Business Acumen: ability to make sound business decisions requiring the balanced integration of operational, financial, and human resources.
Proven Influencing Skills: ability to persuade leadership and stakeholders to respond appropriate to owner needs

**EDUCATION AND PROFESSIONAL CERTIFICATION:**
College degree in finance I hotel management I business related field preferred

**KEY RESPONSIBILITIES**

**BUSINESS/FUNCTIONAL RESULTS**
Support EMEA Leadership team with key finance integration projects, including planning, organizing and implementing new processes and procedures.
Providing proactive oversight throughout the year for newly implemented projects, including follow ups and troubleshooting issues arising.
Supporting change management efforts training, managing helpline and email support
Provides training and support where necessary for financial and operational projects and work streams
Highlighting and working to improve areas of improvement in processes and plans
Supports Hotels with technical issues of Financial systems
Works where necessary with the Europe Reporting and Analysis team for all financial data related matters
Works where necessary with the Europe Controls and contracts compliance teams for all financial audit related matters
Provide training and support to ensure Franchisees understand Marriott Programs and Services.

**MANAGING EXECUTION**
Directly support the EMEA finance operations team and Project teams
Support Brand teams on major business issues and initiatives
Strengthen owner relationships through clearer lines of communication and high levels of responsiveness to issues, needs, and requests
Resolve issues before they rise to the escalated level
Use \”leading\” performance indicators to proactively intervene before emerging issues become significant risks
Partner with Finance, Sales, Legal, Development, Brand and Market organizations to ensure that initiatives and programs are well communicated with external stakeholders; timely address and resolve any issues resulting from those programs.
Ensure appropriate functional counterparts are engaged in issues and understand the perspective of the owner community.

**BUILDING RELATIONSHIPS**
Manage interactions with key stakeholder teams (mostly Finance and property leaders) to facilitate resolution to obstacles
Represent the voice of Finance ops within Europe and related disciplines
Help to reinforce MI and Owners perspective within internal forums by demonstrating strong business and financial acumen with general understanding of situational economics, legal, and agreements

**OTHER**
Perform other duties as needed.

_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott International is the worldu2019s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.