Whatever Whenever Agent,W London

Located in Soho, W London owns the stage in the epicentre of the city's cultural core. Plugged into the pulse of London's energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.

HOW YOU WILL MAKE A DIFFERENCE

• Responsible for the daily operations at our Welcome Desk.
• Welcoming and helping guests throughout their stay.
• Ensure you are following service standards and operating procedures from the beginning to the end of each interaction.
• Creating memorable amenities for our guests based on interactions - personalisation is key at W Hotels.
• Showcasing our Whatever/Whenever service while connecting with guests to personalise that service.
• Communicating with your team and other departments is key.
• Process all guest check-ins and check-outs.
• Assigning rooms and issuing and activating room keys.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns in our Whatever/Whenever department.
• Run daily reports, identify any special requests, and check reports for accuracy.

YOUR EFFORTS, OUR APPRECIATION

• Meals - Complimentary meals in our Green Room canteen.
• Service Charge - Paid each month.
• Learning and Growing - Access to the best digital and classroom-based training resources and cross exposure opportunities.
• Apprenticeships - Opportunities to undertake an apprenticeship to support your development in your role.
• Holiday - 28 days of holiday including public holidays (enhanced holiday benefit based on length of service).
• Uniform Provided - Dry cleaning included.
• Company Pension Scheme – Save for your future.
• Take Care - Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service.
• Celebrate - Awards and Recognition Celebrations.
• BenefitHub - Access to further discounts for shopping, cinema tickets, technology and more.
• Events - Monthly Calendar of Associate Focused & Fun Events.
• Long Service Recognition - Dedicated appreciation events for when you reach career milestones within the company.
• Global Marriott Hotel Discounts – Accessible to you and your loved ones.
• Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties.
• Spa Discounts – 30% discount in our Away Spa.

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.

W Hotels are an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels.

In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.