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- Tasks: Deliver exceptional service and create memorable dining experiences for guests.
- Company: Join the vibrant team at St. Pancras London Autograph Collection.
- Benefits: Enjoy competitive pay, 28 days holiday, gym access, and exclusive discounts.
- Other info: Comprehensive training and development opportunities await you!
- Why this job: Be part of a dynamic environment in luxury hospitality and make a real impact.
- Qualifications: 1 year experience in hospitality, great communication skills, and a passion for service.
The predicted salary is between 20000 - 30000 £ per year.
Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our F&B Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F&B Service Experts – to get it right for our guests and our business each and every time.
Responsibilities:
- Advocating and maintaining an exceptionally high standard of five-star luxury lifestyle service within the Food & Beverage operation.
- Maintaining the cleanliness in all areas of the discipline, at all times and advocating this as best practice.
- Proactively learning new menu items, beverage items and changes in service standards.
- Maintaining up-to-date knowledge of company Food Safety Programs within assigned area of responsibility, as well as all local, state, and federal regulations.
- Reporting maintenance issues immediately to appropriate personnel (i.e., management or maintenance).
- Product (food & beverage), menu, operational, food hygiene, service knowledge is essential.
- Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
- Attendance at monthly departmental meetings and 1:1’s is essential for you to have the knowledge you need in your role.
- Carrying out other duties that may be required by the F&B Management team.
Qualifications:
- Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
- Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
- Detail-oriented with a passion for delivering excellence in customer service.
- Knowledge of the overall hotel operations is essential for this role to understand the part you play in the wider guest experience.
- L2 Food Hygiene is preferred, and you should work towards achieving this if you don’t hold a certification already.
What is in it for you:
- 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
- Pension scheme participation.
- Life Assurance coverage.
- Annual Performance Review pay adjustments.
- Complimentary gym and spa access.
- Free meals while at work.
- Dry-cleaning service availability.
- Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
- 50% discount at any of the St. Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
- Travel ticket season loan.
- Cycle to work scheme.
- Employee Assistance Programme access.
- Comprehensive Training and Development programme participation.
- Awards and recognition celebrations, among many other benefits.
Join Our Team:
Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure.
In joining Autograph Collection, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Waiter/Waitress - Booking Office 1869 in London employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/Waitress - Booking Office 1869 in London
✨Tip Number 1
Get to know the venue! Before your interview, pop by the Booking Office 1869 and soak in the atmosphere. Familiarise yourself with the menu and the vibe. This shows you’re genuinely interested and helps you stand out.
✨Tip Number 2
Practice your people skills! As a waiter or waitress, communication is key. Role-play with a friend or family member to nail down how you’d interact with guests. Show us you can create that memorable experience we’re after!
✨Tip Number 3
Dress to impress! When you come in for your interview, make sure you look sharp and professional. Your appearance reflects your attitude towards the job, so let’s see that five-star grooming standard right from the start.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the modern hospitality scene. Let’s get you on board!
We think you need these skills to ace Waiter/Waitress - Booking Office 1869 in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your experience. Use a friendly tone and share a bit about why you're passionate about hospitality.
Tailor Your Application: Make sure to customise your application for the Waiter/Waitress role at Booking Office 1869. Highlight relevant experience and skills that match the job description, like your knowledge of food hygiene or customer service excellence.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marriott
✨Know the Menu Inside Out
Before your interview, make sure to familiarise yourself with the menu and beverage offerings. This shows that you're proactive and genuinely interested in the role. Being able to discuss specific dishes or drinks can impress the interviewer and demonstrate your commitment to providing excellent service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your exceptional interpersonal skills and ability to handle difficult situations will resonate well with the interviewers, especially since they value a five-star luxury service standard.
✨Dress to Impress
Since this role requires a professional appearance, ensure you dress smartly for the interview. A polished look not only reflects your understanding of the hospitality industry but also sets a positive tone for the conversation. Remember, first impressions matter!
✨Ask Thoughtful Questions
Prepare a few insightful questions about the company culture, training opportunities, or the team you'll be working with. This shows your enthusiasm for the position and helps you gauge if the environment is the right fit for you. Plus, it demonstrates that you’re serious about your potential role in their team.