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- Tasks: Welcome guests, manage spa bookings, and promote services in a luxurious environment.
- Company: Join the prestigious St. Pancras London, a five-star hotel with a unique character.
- Benefits: Enjoy competitive pay, 28 days holiday, gym access, and discounts across various outlets.
- Why this job: Be part of a dynamic team shaping luxury hospitality and creating memorable guest experiences.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Comprehensive training and development opportunities await you in this vibrant workplace.
The predicted salary is between 11 - 16 £ per hour.
St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King’s Cross.
What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
- Annual Performance Review pay adjustments.
- Complimentary gym and spa access.
- Free meals while at work.
- Dry-cleaning service availability for uniforms.
- Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
- 20% discount at any of the St. Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
- Travel ticket season loan.
- Life Assurance Scheme.
- Cycle to work scheme.
- Employee Assistance Programme access.
- Mental Health First Aiders within the team.
- Comprehensive Training and Development programme participation.
- Awards and recognition celebrations, among many other benefits.
- Outstanding Wellness program.
Position summary: As a Spa Receptionist at St. Pancras London, you are the first point of contact for all spa guests, creating a warm and welcoming atmosphere from the moment they arrive. You are responsible for managing spa reservations, coordinating guest schedules, and ensuring smooth front-of-house operations with efficiency and professionalism. With strong communication skills and a guest-centric approach, you provide accurate information on treatments, products, and facilities while promoting spa services and retail offerings. You maintain a polished reception area, uphold brand standards, and assist with administrative tasks to support the overall success of the spa team.
Responsibilities:
- Support the Spa Manager in overseeing daily operations to ensure a smooth and elevated guest experience.
- Provide a warm, professional, and welcoming first impression for all guests entering the spa.
- Manage spa reservations efficiently, including bookings, cancellations, and daily scheduling to ensure optimal therapist and treatment room utilisation.
- Actively promote and sell spa memberships, packages, and special offers to drive revenue and client retention.
- Handle guest inquiries via phone, email, and in person, providing detailed information about treatments, facilities, and retail products.
- Promote retail products and treatment enhancements to support sales and maximise the guest experience.
- Collaborate closely with therapists and spa leadership to ensure a smooth flow of appointments and adherence to daily schedules.
- Keep the reception area and retail displays clean, organised, and aligned with brand presentation standards.
- Process payment types for spa services and retail sales such as room charges, cash, checks, debit, credit and gift vouchers.
- Process adjustments including discounts, voids, refunds, paid outs, and miscellaneous charges in compliance with accounting policies.
Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.
Spa Receptionist (3 days) in London employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist (3 days) in London
✨Tip Number 1
Get to know the spa and hotel inside out! Familiarise yourself with the treatments, products, and services offered. This way, when you chat with guests, you can provide them with all the juicy details and make their experience even better.
✨Tip Number 2
Practice your communication skills! Whether it's on the phone or face-to-face, being warm and welcoming is key. Role-play with a friend or family member to get comfortable with handling inquiries and promoting services.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can give you insider tips about the application process and what it’s really like to work at St. Pancras London.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to joining our amazing team and making a difference in luxury hospitality.
We think you need these skills to ace Spa Receptionist (3 days) in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how it aligns with our values at St. Pancras London.
Tailor Your Application: Make sure to tailor your application specifically for the Spa Receptionist role. Highlight relevant experience and skills that match the job description, like your ability to manage reservations and provide excellent customer service.
Keep It Professional Yet Friendly: While we love a friendly tone, remember to keep your application professional. Use clear language and check for any typos or errors before hitting send. A polished application reflects your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Marriott
✨Know the Spa Inside Out
Before your interview, make sure you research St. Pancras London and its spa offerings. Familiarise yourself with the treatments, products, and services available. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your Communication Skills
As a Spa Receptionist, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even role-play common scenarios, like handling guest inquiries or promoting spa services, to demonstrate your ability to engage with guests effectively.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Aim for a polished look that reflects the luxury of the St. Pancras brand. This shows that you understand the importance of presentation in a high-end environment.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the spa's operations, team dynamics, or growth opportunities. This not only shows your interest in the role but also helps you gauge if this is the right fit for you.
