Sous Chef - London Marriott Hotel Regents Park

Salary: £39,525 per annum + Service Charge + Bonus

Location: London Marriott Hotel Regents Park, 128 King Henry's Road, London, England, United Kingdom, NW3 3ST

Schedule: Full Time

Position Type: Management

We are looking for a passionate Sous Chef to join our wonderful team at London Marriott Hotel Regents Park. You deserve a career that fulfills your purpose. Be a part of something bigger than yourself, join a team where everyone has a voice.

The impact you’ll make

As one of our experts, you’ll make sure you know every dish on the menu, so you can make recommendations and answer any questions customers may have. You’ll ensure their food and drinks are served quickly, efficiently and with a smile - and if there are any issues, you’ll deal with them right away. Thanks to you, our guests will feel well-fed, happy and wanting to come back for more.

Education and Experience

• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.
• OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Ensuring Culinary Standards and Responsibilities are Met

• Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.
• Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily.
• Assists Executive Chef with all kitchen operations and preparation.
• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.
• Assists in determining how food should be presented and creates decorative food displays.
• Maintains purchasing, receiving and food storage standards.

Leading Kitchen Operations

• Supervises and coordinates activities of cooks and workers engaged in food preparation.
• Leads shifts while personally preparing food items and executing requests based on required specifications.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Maintains the productivity level of employees.
• Ensures employees understand expectations and parameters.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.

Maintaining Culinary Goals

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.
• Trains employees in safety procedures.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Brings issues to the attention of the department manager and Human Resources as necessary.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Attends and participates in all pertinent meetings.

Perks you deserve

• Discounted stays at over 9,600+ Marriott hotels worldwide along with family and friends.
• Access 24/7 confidential wellbeing support through the Health Assured and Wisdom App.
• 20% off food and beverage in Marriott outlets and 50% off in our five Marriott hotels.
• £5 breakfast when staying in most of our European hotels.
• Uniform laundry service.
• 28 days of holiday including public holidays, with extra days the longer you stay with us. (Pro rata)
• Refer someone amazing and earn up to £500 when they join.
• Supportive company pension scheme.
• Regular awards, recognition events and milestone celebrations.
• Exclusive high street discounts on shopping, tech, cinema, eye tests and more.
• Vibrant calendar of monthly associate events filled with fun and connection.
• Complimentary meals on duty.
• Industry-leading learning and development, including digital training, classroom sessions.
• Apprenticeship programmes designed to help you grow and shine in your role.
• Cycle to Work scheme.

London Marriott Hotel Regents Park offers everything you need to experience England’s capital city in style. Ideally situated in Northwest London, just steps from Regent’s Park and within walking distance of Swiss Cottage Underground station, our hotel effortlessly blends style, substance and award-winning service. Bring your style and your spirit, we’ll bring a work culture where you can shine.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.