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- Tasks: Create unforgettable guest experiences by managing reservations and personalising stays.
- Company: Join W London, a vibrant hotel in the heart of Soho.
- Benefits: Enjoy complimentary meals, discounts, and access to training resources.
- Why this job: Be part of a dynamic team that redefines luxury hospitality.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Opportunities for career growth and global travel discounts.
The predicted salary is between 28800 - 43200 £ per year.
Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged into the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.
HOW YOU WILL MAKE A DIFFERENCE
- Deliver a seamless and personalised reservations experience, managing all booking enquiries, amendments and cancellations across phone and written channels.
- Intuitively identify each guest’s preferences to secure the most suitable room type and rate, tailored to their stay.
- Accurately verify availability and rates, ensuring every reservation reflects both guest expectations and brand standards.
- Clearly articulate guarantee requirements, special rates and cancellation terms with confidence and discretion.
- Capture, accommodate and meticulously document special requests to anticipate guest needs ahead of arrival.
- Act as a knowledgeable ambassador for W London, providing refined insight into hotel facilities, services and room offerings.
- Apply refined sales techniques to optimise revenue while enhancing the overall guest experience.
- Maintain precise and timely data entry within the reservations system, ensuring accuracy at every touchpoint.
- Correctly process and code special reservation types, including complimentary stays, employee rates, travel agent inspection bookings and wholesale reservations.
- Address guest concerns with professionalism and empathy, following escalation procedures to ensure swift and appropriate resolution.
YOUR EFFORTS, OUR APPRECIATION
- Meals: Tasty and Varied Complimentary Meals in our Green Room canteen.
- Service Charge: Paid each month.
- Learning and Growing: Access to the best digital and classroom based training resources and cross exposure opportunities.
- Apprenticeships: Opportunities to undertake an apprenticeship to support your development in your role.
- Holiday: 28 days of holiday including public holidays (enhanced holiday benefit based on length of service).
- Uniform Provided: Dry cleaning included.
- Company Pension Scheme: Save for your future.
- Take Care: Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service.
- Celebrate: Awards and Recognition Celebrations.
- BenefitHub: Access to further discounts for shopping, cinema tickets, technology and more.
- Events: Monthly Calendar of Associate Focused & Fun Events.
- Long Service Recognition: Dedicated appreciation events for when you reach career milestones within the company.
- Global Marriott Hotel Discounts: Accessible to you and your loved ones, travel the world with Marriott International.
- Food & Beverage Discounts: 20% Discount in all F&B outlets within Marriott Properties.
- Spa Discounts: % discount in our Away Spa.
ELIGIBILITY TO WORK IN THE UK
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.
W Hotels are an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Reservations Executive,Luxury in London employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Executive,Luxury in London
✨Tip Number 1
Get to know the company! Before your interview, dive into W London's vibe and values. Understanding their culture will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently, especially when discussing how you can enhance the guest experience.
✨Tip Number 3
Show off your personality! W Hotels loves originality, so don’t be afraid to let your unique traits shine through during the interview. Share personal stories that highlight your skills and experiences related to reservations and guest services.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Reservations Executive,Luxury in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can bring that energy to our team.
Tailor Your Application: Make sure to customise your application for the Reservations Executive role. Highlight your relevant experience in managing bookings and guest interactions, and show us how you can deliver that seamless and personalised service we pride ourselves on.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re the perfect fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Marriott
✨Know the Brand Inside Out
Before your interview, dive deep into W Hotels' ethos and offerings. Familiarise yourself with their unique culture, service philosophy, and the specific amenities they provide. This will not only help you answer questions confidently but also show your genuine interest in becoming part of their team.
✨Master the Art of Personalisation
As a Reservations Executive, personalisation is key. Prepare examples of how you've tailored experiences for customers in the past. Think about how you can intuitively identify guest preferences and articulate how you would apply this skill at W London to enhance the guest experience.
✨Practice Your Communication Skills
Since you'll be managing booking enquiries across various channels, practice articulating complex information clearly and concisely. Role-play common scenarios, such as explaining cancellation terms or special rates, to ensure you can communicate with confidence and professionalism during the interview.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss how you've handled guest concerns in the past. Prepare a few examples that highlight your empathy and professionalism when resolving issues. This will demonstrate your ability to follow escalation procedures and ensure swift resolutions, which is crucial for the role.
