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- Tasks: Lead the Red Zone Recovery Program through data analysis and collaboration with hotel teams.
- Company: Join Marriott International, a top-rated employer in Europe with a people-first culture.
- Benefits: Enjoy competitive salary, career growth, and a supportive work environment.
- Other info: Flexible working environment with opportunities for professional development.
- Why this job: Make a real impact in hospitality while developing your analytical and management skills.
- Qualifications: Experience in program management or analytics, strong Excel skills, and excellent communication.
The predicted salary is between 45000 - 55000 £ per year.
The Program Performance Manager – Red Zone Recovery Program will report to the Director of Quality Assurance and plays an integral role in supporting all components of the Red Zone Recovery Program through data analysis, program management, and cross-functional collaboration. This role acts as a central coordination point, partnering with hotel teams and discipline leaders to translate insights into action and drive measurable performance improvement. Through strong analytical capability, structured communication, and collaboration across functions, the role supports adherence to Marriott standards and enhances guest satisfaction.
Core Work Activities
- Program Management & Coordination
- Manage timelines and governance for the Red Zone Recovery Program
- Ensure accurate, up-to-date program documentation and communication materials
- Serve as a key liaison between hotel teams and corporate stakeholders
- Track improvement plans, provide performance commentary, and report back to Operations leadership
- Build clear dashboards, reports, and presentations to support leadership decision-making
- Collaborate with cross-functional disciplines (e.g., Planning & Strategy, F&B) to promote quality initiatives
- Stay informed on industry standards, regulations, and best practices in hospitality quality assurance and ensure alignment
- Analytics
- Collect, organise, and analyse data to generate insights and actionable recommendations
- Identify trends, patterns, and anomalies to support decision-making
- Highlight inefficiencies and opportunities for process and workflow improvements
- Create reports, dashboards, and presentations tailored to various stakeholder groups
- Work with both quantitative and qualitative data to provide a comprehensive analysis
- Conduct research on market trends, competitive landscape, and customer preferences
- Administration
- Design and prepare various reports
- Maintain, collate, and distribute relevant activity reports
- Maintain confidentiality of sensitive information and materials
- Respond promptly to requests for information and support
- Perform additional tasks as assigned
- Attend and participate in relevant meetings
- Gather information from multiple sources and conduct research to support analysis
- Deliver virtual or in-person program training sessions where required
- Tracking and Measurement
- Monitor project progress and effectiveness, capturing and applying lessons learned
- Prepare concise updates and reports for a range of stakeholders
- Provide analysis on Red Zone hotel performance across the organization
- Identify and share best practices to support hotels requiring improvement
Candidate Profile
- Required
- Experience in program management, analytics, operations, or a related field
- Strong analytical capability and confidence working with large datasets
- Proficiency in Excel, Power BI, and Microsoft Office
- Excellent written and verbal communication skills in English
- Highly organised with the ability to prioritise and manage multiple workflows
- Experience supporting senior stakeholders or working in a fast-paced environment
- Proactive approach with the ability to work independently and use initiative
- Flexibility based on business needs
- Ability to understand stakeholder needs and provide aligned analysis
- Preferred Skills and Knowledge
- Minimum of 2 years’ experience in the lodging or hospitality industry and/or graduate of a Marriott Voyage program
- Strong relationship management and stakeholder engagement skills
- Strong analytical thinking with the ability to interpret data and identify performance gaps
- Excellent interpersonal and cross-functional collaboration skills
- Ability to design and implement tracking systems for documents and reporting
- Strong presentation and communication skills
- Ability to work independently with minimal supervision
- Proven ability to manage multiple projects within a complex organisation
Education and Professional Certification
- Three-year degree in Business Administration, Hotel and Restaurant Management, or a related field (Master’s degree is a plus)
- Project Management and/or Data Analysis certification preferred
Right to Work
- United Kingdom: Applicants must have the legal right to work in the UK at the time of application. Unfortunately, this role is not eligible for visa sponsorship or relocation assistance.
- Germany: Applicants must have the legal right to work in Germany at the time of application. Unfortunately, this role is not eligible for visa sponsorship or relocation assistance.
WHY JOIN MARRIOTT INTERNATIONAL?
Marriott International has been recognized as one of Fortune’s 100 Best Companies to Work For™ in Europe 2025 by Great Place to Work®. This is a reflection of our people-first culture, commitment to wellbeing, and collaborative workplace. This accolade joins a growing list of regional honors, reinforcing our dedication to creating an exceptional environment where associates thrive.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Program Performance Manager u2013 Red Zone Recovery Program (12 month FTC,Eschborn,DE or London,UK) employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Performance Manager u2013 Red Zone Recovery Program (12 month FTC,Eschborn,DE or London,UK)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Marriott through LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the Red Zone Recovery Program. Understand its goals and challenges, and think about how your skills can help tackle them. Show us you’re genuinely interested!
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various teams, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Marriott team!
We think you need these skills to ace Program Performance Manager u2013 Red Zone Recovery Program (12 month FTC,Eschborn,DE or London,UK)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Program Performance Manager role. Highlight your experience in program management and analytics, and show how your skills align with the job description. We want to see how you can contribute to the Red Zone Recovery Program!
Show Off Your Analytical Skills: Since this role involves a lot of data analysis, don’t shy away from showcasing your analytical capabilities. Include examples of how you've worked with large datasets or created insightful reports in your previous roles. We love numbers, so let them shine!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use structured communication to convey your ideas effectively. Remember, we’re looking for someone who can communicate well across functions, so make sure your writing reflects that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Marriott International!
How to prepare for a job interview at Marriott
✨Know Your Data
As a Program Performance Manager, you'll be working with large datasets. Brush up on your analytical skills and be ready to discuss how you've used data to drive performance improvements in the past. Prepare examples that showcase your proficiency in Excel and Power BI.
✨Master the Art of Communication
This role requires excellent written and verbal communication skills. Practice articulating your thoughts clearly and concisely. Be prepared to explain complex data insights in a way that’s easy for stakeholders to understand, as this will be crucial in your collaboration with hotel teams and corporate leaders.
✨Showcase Your Project Management Skills
Highlight your experience in managing timelines and coordinating projects. Think of specific instances where you successfully led a project or improved a process. Be ready to discuss how you prioritise tasks and manage multiple workflows, especially in a fast-paced environment.
✨Understand Stakeholder Needs
Demonstrate your ability to engage with various stakeholders. Prepare to discuss how you've previously identified stakeholder needs and aligned your analysis accordingly. This will show your proactive approach and your capability to work independently while still being a team player.