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For Companies At a Glance
- Tasks: Lead overnight hotel operations and ensure exceptional guest experiences.
- Company: Join the prestigious St. Regis London, a luxury hotel in Mayfair.
- Benefits: Competitive pay, benefits, and opportunities for professional growth.
- Why this job: Be part of an exciting hotel opening and shape the guest experience.
- Qualifications: Experience in hospitality and strong leadership skills required.
- Other info: Work in a dynamic environment with a focus on luxury service.
The predicted salary is between 36000 - 60000 £ per year.
About the Hotel
Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’—a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.
The Opportunity
We are seeking an exceptional Night Manager to join our opening team at The St. Regis London. As the Manager on Duty during the overnight shift, you will oversee all hotel operations and ensure that every guest experiences the highest level of hospitality and personalised service. This role is central to maintaining the safety, efficiency, and service excellence of the hotel throughout the night. You will represent property management, respond to guest needs, and take responsibility for resolving issues with professionalism and poise.
Key Responsibilities
- Operational Leadership
- Serve as the hotel’s Manager on Duty during overnight hours
- Oversee all property operations and ensure compliance with operational guidelines
- Maintain a safe working environment for both guests and employees
- Manage night-time inventories and reporting requirements
- Ensure all colleagues have full knowledge of emergency and safety procedures
- Guest Experience & Issue Resolution
- Deliver the highest standards of hospitality during the overnight shift
- Personally manage and resolve guest concerns, ensuring timely and effective follow-up
- Support the guest relations process by documenting incidents and implementing preventative measures
- Maintain visibility throughout the hotel, ensuring a reassuring presence for guests
- Financial & Administrative Support
- Review relevant reports to monitor productivity, cost control, and goal achievement
- Ensure appropriate cash-handling procedures are followed by all team members
- People & Culture Support
- Promote teamwork, communication, and positive morale within overnight teams
- Keep colleagues informed about new operational procedures or standards
- Support property safety programmes and encourage colleague engagement
What We’re Looking For
We are searching for a confident and dedicated leader with a calm, solutions-focused approach and a strong commitment to luxury service. You should bring:
- Extensive experience in guest services, front desk or related hospitality operations
- Strong decision-making skills and the ability to lead independently overnight
- Excellent problem-solving skills and the ability to manage complex or urgent situations
- Strong interpersonal and communication abilities
- A professional presence aligned with the refined standards of St. Regis
Preferred Qualifications
- High school diploma or GED; 4 years’ experience in guest services, front desk or related field
- OR
- A 2-year degree in Hospitality, Hotel & Restaurant Management, Business Administration, or related major; 2 years’ experience in a related area
Why Join Us
- Contribute to the opening of a landmark luxury property in the heart of Mayfair
- Be part of a globally renowned brand known for its exceptional service culture
- Access competitive compensation, benefits, and professional growth opportunities
- Help define the overnight guest experience for one of London’s most anticipated hotels
Night Manager,Pre-Opening - The St. Regis London employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager,Pre-Opening - The St. Regis London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might have insights about The St. Regis London. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show up and shine! If you can, visit the hotel or attend any open events they might have. Being present and making a good impression can set you apart from other candidates.
✨Tip Number 3
Prepare for the interview by understanding the brand's values and service standards. The St. Regis is all about luxury and personalised service, so think of examples from your past experiences that showcase your ability to deliver that level of excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team at The St. Regis London.
We think you need these skills to ace Night Manager,Pre-Opening - The St. Regis London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Night Manager role. Highlight your guest service experience and any leadership roles you've held, as we want to see how you can bring your unique flair to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for hospitality and why you're excited about joining The St. Regis London. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Problem-Solving Skills: In your application, give examples of how you've handled challenging situations in the past. As a Night Manager, you'll need to think on your feet, so we want to know how you tackle issues with professionalism and poise.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're serious about joining our amazing team at The St. Regis London!
How to prepare for a job interview at Marriott
✨Know the Hotel Inside Out
Before your interview, make sure to research The St. Regis London thoroughly. Understand its history, values, and what sets it apart in the luxury hospitality market. This knowledge will help you demonstrate your genuine interest in the role and the brand.
✨Showcase Your Leadership Skills
As a Night Manager, you'll need to exhibit strong leadership qualities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your decision-making skills and how you maintain calm under pressure.
✨Emphasise Guest Experience
The St. Regis is all about exceptional guest service. Be ready to discuss how you would handle guest complaints or issues during the night shift. Use specific examples that showcase your problem-solving abilities and commitment to providing a personalised experience.
✨Dress the Part
First impressions matter, especially in luxury hospitality. Dress professionally and in line with the refined standards of The St. Regis. This not only shows respect for the interview process but also reflects your understanding of the brand's image.
