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- Tasks: Welcome guests, manage check-ins/outs, and ensure a smooth night audit process.
- Company: Join the prestigious JW Marriott Grosvenor House in the heart of London.
- Benefits: Enjoy competitive pay, training, discounts, and a supportive team environment.
- Why this job: Be part of a luxury hotel experience and create memorable moments for guests.
- Qualifications: Strong communication skills and a positive, team-oriented attitude are essential.
- Other info: Great career growth opportunities in a dynamic hospitality environment.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomes celebrities, royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep, the hotel is a stone’s throw from Bond Street, Knightsbridge, Regent Street, Buckingham Palace, V&A, Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present, and indulge in the inspired service and nourishing surroundings.
We are currently recruiting for a Night Auditor who strives to provide and inspire incredible guest service that creates truly memorable experiences for our guests. Join our amazing and diverse team and grow your career with Marriott International, the world’s largest and most celebrated hospitality brand. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required.
What we’re looking for:
- A warm, people-oriented demeanor
- A team-first attitude
- Positive outlook and outgoing personality
- Flexibility, problem-solving skills and multi-tasking ability
- The ability to stand, sit or walk for extended periods of time across a work shift
Position summary:
First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.
What you’ll do:
- Running night audit using property management system (PMS) software
- Processing payments including room charges, debit and credit, cash and cheques
- Processing wake-up call requests
- Checking in and checking out guests
- Answer, respond to and process all guest calls, messages, questions or concerns
- Monitoring hotel and reporting any accidents or incidents to the manager
- Counting and securing the till at shift’s end
- Summarizing each night's operations and listing any follow-up tasks for management
- Following End of Day procedures
- Give guests information and directions regarding property and local areas of interest
- Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques
CANDIDATE PROFILE
Experience: Previous experience working within a Front Office environment or similar preferred.
Skills and Knowledge: Strong Communication skills (verbal, listening, writing), Innovative, Pro-active and reliable, Able to work alone and within a team.
Education or Certification: Good level of English essential.
REWARDS FOR WORK… BENEFITS FOR YOUR LIFESTYLE:
As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. You’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. We’ll support you in and out of the workplace by offering:
- Team-spirited co-workers
- Encouraging management
- Wellbeing programs
- Comprehensive Training and Development program
- Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries
- Recognition programs
- Meals at work
- Uniform
- Enrolment of Perks at Work - Access to unlimited deals of retailers and more
- 20 days holiday increasing with service
- Cycle to work scheme
- Pension & Life Assurance
- Awards and recognition celebrations and many more.
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Night Auditor - JW Marriott Grosvenor House in London employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor - JW Marriott Grosvenor House in London
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on JW Marriott Grosvenor House. Familiarise yourself with their services and values. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Night Auditor, you'll be interacting with guests all night long. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with a warm, welcoming attitude.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional for your interview. It shows that you respect the opportunity and are ready to represent the JW brand.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Marriott careers page. This way, you’ll have the best chance of being noticed by the hiring team and can easily track your application status.
We think you need these skills to ace Night Auditor - JW Marriott Grosvenor House in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off that warm, people-oriented demeanour we’re looking for.
Tailor Your Application: Make sure to tailor your application to the Night Auditor role. Highlight any relevant experience in Front Office environments and showcase your strong communication skills. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our amazing team at JW Marriott Grosvenor House.
How to prepare for a job interview at Marriott
✨Know Your Stuff
Before the interview, make sure you’re familiar with the JW Marriott brand and its values. Understand what The JW Treatment™ means and how it reflects in guest service. This will show your genuine interest in the role and the company.
✨Showcase Your People Skills
As a Night Auditor, you'll be interacting with guests regularly. Prepare examples of how you've provided excellent customer service in the past. Highlight your warm, people-oriented demeanour and how you handle difficult situations with a positive outlook.
✨Be Ready for Practical Questions
Expect questions about handling night audit processes and using property management systems. Brush up on your technical skills and be prepared to discuss how you would manage tasks like processing payments or responding to guest inquiries efficiently.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture or training opportunities. This shows that you’re not just interested in the job, but also in growing within the company and contributing to its success.
