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- Tasks: Design and deliver inspiring training programmes for luxury hospitality staff.
- Company: Join the prestigious St. Regis London, a symbol of luxury and service excellence.
- Benefits: Competitive salary, enhanced pension, private medical insurance, and exclusive discounts.
- Other info: Be part of an exciting pre-opening experience and enjoy career development opportunities.
- Why this job: Shape the future of a luxury hotel and develop talent in a vibrant environment.
- Qualifications: CIPD qualified with 2 years in training/HR and a passion for hospitality.
The predicted salary is between 40000 - 50000 £ per year.
Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’—a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.
As Training Manager, you will play a pivotal role in shaping the culture and service excellence of The St. Regis London from pre-opening through launch and beyond. You will design and deliver inspiring, high-impact learning experiences that align seamlessly with St. Regis brand values and business objectives, ensuring our teams are confident, capable, and consistently exceptional. This role is ideal for a certified hospitality learning professional with strategic vision, impeccable attention to detail, and a genuine passion for developing people. Training and development are central to the St. Regis legacy—purposeful, immersive, and crafted to elevate both talent and the guest experience.
Key Responsibilities- Design and deliver training programs that support product knowledge, brand philosophy, customer service, and leadership development.
- Conduct needs assessments and collaborate with department leaders to address performance gaps and development opportunities.
- Promote training initiatives across the property and ensure consistent employee engagement.
- Monitor training attendance, assess progress, and measure the effectiveness of learning programs.
- Incorporate guest satisfaction insights into training strategies and departmental meetings.
- Align training activities with the hotel’s mission, vision, and operational goals.
- Manage training budgets and departmental expenses in line with financial targets.
- Ensure adult learning principles are embedded in all training methodologies.
- Lead by example in guest hospitality and service excellence, providing feedback and coaching to team members.
We are seeking a confident and people-centred Training Manager who brings credibility, strategic thinking, and a strong commitment to excellence, with a passion for developing talent and delivering inspiring learning experiences. You should have:
- A CIPD qualification with 2 years of experience in training/HR.
- Strong facilitation, communication, and organizational skills.
- A passion for luxury hospitality and employee development.
- Ability to inspire and influence across all levels of the organization.
At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
Financial Rewards- Competitive salary designed to recognise excellence.
- Enhanced pension.
- Life assurance.
- Company sick pay.
- Additional holiday allowance.
- Access to BenefitHub's exclusive retail, wellness and travel privileges.
- Friends & Family preferred rates at Marriott hotels worldwide.
- Clear pathway for internal promotions and transfers.
- Cross-department training to refine your craft and broaden your expertise.
- Expert-led development programmes.
- Continuous learning through structured programmes.
- Premium e-learning platform access.
- Be part of an exclusive pre-opening experience shaping the future of the property.
- Private Medical Insurance.
- Employee Assistance Programme.
- Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
- Food & Beverage discounts across Marriott properties.
- Year-round wellbeing initiatives and wellness activities.
- Award programmes celebrating exceptional performance.
- The Astor Awards.
- Distinctive Moments celebration.
- Long service awards.
- Key life moments celebrated – birthday, anniversaries, personal milestones and achievements.
- Vibrant social calendar with team events and engagement activities.
*Terms and Conditions Apply
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Manager,Training - St Regis,London employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager,Training - St Regis,London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings at places like The St. Regis London.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Understand what makes The St. Regis unique and think about how your skills align with their mission. This will help you stand out as a candidate who truly gets what they’re all about.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it relates to the role of Training Manager. Highlight your passion for developing talent and delivering exceptional service—this is key for a position at a luxury hotel.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. So, get that application in and show us what you’ve got!
We think you need these skills to ace Manager,Training - St Regis,London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Training Manager role. Highlight your experience in hospitality training and how it aligns with St. Regis values. We want to see your passion for developing talent shine through!
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills in facilitation, communication, and organisation have made a difference in your previous roles. We love seeing real examples of how you’ve inspired and influenced others.
Be Authentic: Let your personality come through in your application. We’re looking for someone who is confident and people-centred, so don’t be afraid to share your unique approach to training and development. Authenticity goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details about the role and our amazing benefits there!
How to prepare for a job interview at Marriott
✨Know the Brand Inside Out
Before your interview, dive deep into The St. Regis brand values and history. Understand their commitment to luxury hospitality and how they deliver exceptional service. This knowledge will help you align your answers with their expectations and show that you're genuinely interested in being part of their legacy.
✨Showcase Your Training Expertise
Prepare to discuss your previous training experiences in detail. Be ready to share specific examples of training programmes you've designed or delivered, especially those that align with luxury service. Highlight your ability to assess needs and measure effectiveness, as this is crucial for the Training Manager role.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about their training initiatives and how they incorporate guest satisfaction insights. This not only shows your interest but also demonstrates your strategic thinking and passion for employee development.
✨Demonstrate Your People Skills
As a Training Manager, your ability to inspire and influence is key. During the interview, showcase your strong communication and facilitation skills. Use examples that illustrate how you've successfully engaged teams and fostered a culture of learning and excellence in previous roles.