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- Tasks: Deliver exceptional room service and create memorable dining experiences for guests.
- Company: Join the prestigious JW Marriott Grosvenor House in the heart of London.
- Benefits: Competitive pay, discounts, 28 days holiday, and world-class training opportunities.
- Why this job: Be part of a luxury brand where your service makes a real difference.
- Qualifications: A friendly attitude and a passion for hospitality are essential.
- Other info: Enjoy a supportive team environment with growth opportunities in a global brand.
The predicted salary is between 11 - 16 £ per hour.
**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** JW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom, W1K 7TNVIEW ON MAP (
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**EXPLORE MARRIOTT**
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
**JW Marriott** is part of Marriott International\’s luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. Itu2019s as simple as that. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122.
**Grosvenor House** Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 95th anniversary in 2024. Our guests are able to experience modern luxury in a place where they can be mindful and present, and indulge in the inspired service and nourishing surroundings.
**JOB SUMMARY**
Even the best culinary experiences arenu2019t just made by brilliant chefs u2013 they become more memorable thanks to the great service our guests enjoy. As one of our food and beverage associates, youu2019ll make sure you know every dish on the menu, so you can make recommendations and answer any questions customers may have. Youu2019ll make sure their food and drinks are delivered quickly, efficiently and with a smile – and if there are any issues, youu2019ll deal with them right away. Thanks to you, our guests will feel well-fed, happy and wanting to come back for more.
**What youu2019ll do as our newly appointed Room Service Server:**
Accept, prepare and replenish complimentary amenities
Prepare, assembly and deliver food and beverage orders, making recommendations on menu items and taking opportunities to upsell where appropriate
Ensure that all customers enjoy quick and efficient service, and check with them that the meal is meeting their expectations
Present bills, collect payments and remove trays and trolley
Take responsibility for ensuring the overall cleanliness of the room service area
**Room Service Server rewards and lifestyle benefits:**
A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
Growth opportunities in the largest hospitality brand in the world – national and international transfers for the right candidates within Marriott hotels
Explore Rate – discounted room rates for you, your friends and family in Marriott properties worldwide
u00a311.45 per hour plus Service charge (approx u00a3500 per month)
20% off across food and beverage outlets in Marriott properties worldwide
28 days holidays (inclusive of 8 Bank Holidays)
Recognition programmes and associate awards to appreciate outstanding talent
Wellbeing and community engagement activities on and off property
Bike Scheme and Travel Ticket Loan available for all associates
Workplace Pension Scheme
Meals on duty, uniform provided and laundered free of charge
World class training and development programmes tailored to enhancing your skills and help you grow
Work alongside talented, award winning and experienced hospitality professionals
**What weu2019re looking for:**
A warm demeanour and service-oriented personality
A team-player attitude
Positive outlook and dependability
**Youu2019re welcomed here**
Our highest priority is making you feel as welcome as our guests. We want you to know youu2019re important to us and that youu2019ll make an impact in your role, and for that, youu2019ll be appreciated and valued.
_Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International\’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.
In Room Dining Waiter/Waitress - JW Marriott Grosvenor House in London employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Room Dining Waiter/Waitress - JW Marriott Grosvenor House in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on JW Marriott and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your service skills! Since this role is all about providing exceptional service, think of scenarios where you can demonstrate your warm demeanour and team-player attitude. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Dress to impress! Make sure you look sharp for your interview. A smart appearance shows that you take the opportunity seriously and are ready to represent the JW Marriott brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace In Room Dining Waiter/Waitress - JW Marriott Grosvenor House in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and service. A warm demeanour is key, so make sure that comes across in your words.
Tailor Your Application: Make sure to tailor your application specifically for the In Room Dining Waiter/Waitress role. Highlight any relevant experience you have in food and beverage service, and mention how you can contribute to creating memorable experiences for our guests at JW Marriott.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the information you need about the role and our amazing benefits right there.
How to prepare for a job interview at Marriott
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu items at JW Marriott Grosvenor House. Being able to discuss dishes and make recommendations will show your passion for food and beverage service, which is crucial for a Room Service Server.
✨Showcase Your Service Skills
During the interview, highlight any previous experience in hospitality or customer service. Share specific examples of how you’ve gone above and beyond for guests, as this aligns perfectly with the JW Treatment™ philosophy of exceptional service.
✨Demonstrate Team Spirit
Emphasise your ability to work well in a team. The role requires collaboration with kitchen staff and other servers, so be ready to discuss how you’ve successfully worked in a team environment in the past.
✨Prepare for Scenario Questions
Expect to be asked how you would handle certain situations, like dealing with a dissatisfied guest or managing multiple orders at once. Think through these scenarios beforehand and prepare your responses to demonstrate your problem-solving skills and calm demeanour under pressure.
