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- Tasks: Create memorable experiences for guests and ensure their satisfaction at The London EDITION.
- Company: Join the innovative and vibrant team at The London EDITION hotel.
- Benefits: Enjoy 28 holiday days, discounted stays, wellness programmes, and amazing staff parties.
- Other info: Unlimited career opportunities and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic environment where your creativity and personality shine.
- Qualifications: Previous guest-facing experience in luxury hospitality and a passion for service.
The predicted salary is between 24000 - 30000 £ per year.
The London EDITION is looking for its next Guest Relations Agent. Would you like a job that gives you:
- 28 Holiday days (including bank holidays)
- Food in shift – Meal on us!
- Discounted accommodation in over 9,000 hotels all over the world
- Discounted food & drink in all our restaurants and bars
- Discounts for your friends and family
- £5 breakfast when staying in most of our European hotels
- Wellness and mental health programmes
- World class training and development
- Unlimited career opportunities (internationally and locally)
- Half price cinema tickets
- Specially curated discounts in thousands of shops
- Amazing staff parties
- …and much more
Are you looking for a place to work that inspires you, challenges you and makes you proud to come to work? A place where service comes from the heart, not from a handbook? A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests?
We are looking for a driven, diligent and friendly Guest Relations Agent to join the team at The London EDITION hotel. As our Guest Relations Agent you will have a natural ability to connect with people and have a creative flair to deliver personalised tailored service to our guests.
As a Guest Relations Agent you will:
- Create and arrange amenities to surprise and delight our guests.
- Have presence in the lobby, meeting, greeting and providing assistance to ensure maximum guest satisfaction.
- Liaise with all departments to ensure all guests needs and expectations are met.
- Liaise with guests, finding out their preferences and updating their Opera profiles.
- Manage and swiftly resolve guest complaints.
- Be the main point of contact for VIP guests and ensuring all departments are fully briefed on their requirements.
- Serve as a main point of contact for long-stay guests to ensure consistency.
Our most successful Guest Relations Agent is someone who:
- Anticipates our guests needs and can think outside the box to create tailored experiences that leave our guests with lasting memories.
- Is creative!
- Has previous experience in a guest facing role within a luxury hotel.
- Is naturally engaging and attentive with an eye for detail.
- Is a self-starter who is intuitive and dependable.
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar.
If this sounds like the perfect place for you, apply to be our next Guest Relations Agent today!
EDITION is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
In joining EDITION, you join a portfolio of brands with Marriott International.
Guest Relation Agent - The London EDITION employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relation Agent - The London EDITION
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The London EDITION's unique offerings and services. This way, when you chat with the hiring team, you can show off your knowledge and passion for creating unforgettable guest experiences.
✨Tip Number 2
Practice your people skills! As a Guest Relations Agent, you'll need to connect with guests effortlessly. Role-play scenarios with friends or family to get comfortable with greeting guests, handling complaints, and delivering that personalised service that makes a difference.
✨Tip Number 3
Show your creativity! Think of unique ways to surprise and delight guests. Whether it's a special welcome note or a tailored recommendation, having a few ideas up your sleeve will impress the interviewers and demonstrate your flair for exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining The London EDITION team. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Guest Relation Agent - The London EDITION
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your creativity and passion for guest relations.
Tailor Your Application: Make sure to customise your application for the Guest Relations Agent role. Highlight your relevant experience in luxury hospitality and how you can create those unforgettable moments for our guests.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of why you’d be a great fit for The London EDITION.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The London EDITION.
How to prepare for a job interview at Marriott
✨Know the Company Inside Out
Before your interview, take some time to research The London EDITION. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Guest Relations Agent, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've gone above and beyond to ensure guest satisfaction. Highlight your creativity in personalising services and resolving complaints swiftly.
✨Dress to Impress
First impressions matter, especially in a luxury hotel environment. Dress smartly and professionally for your interview. This shows that you respect the company’s standards and are serious about the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team culture, training opportunities, or how they measure guest satisfaction. This demonstrates your enthusiasm for the role and helps you gauge if it’s the right fit for you.