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- Tasks: Deliver exceptional guest experiences and manage requests with a friendly attitude.
- Company: Join the vibrant team at The London EDITION, part of Marriott International.
- Benefits: Enjoy meals on shift, discounts at 9,000 hotels, and wellness programmes.
- Why this job: Be part of a dynamic hospitality environment that values your growth and creativity.
- Qualifications: Previous hospitality experience and a passion for outstanding service.
- Other info: Unlimited career opportunities and a supportive, inclusive culture.
The predicted salary is between 24000 - 36000 £ per year.
The London EDITION is looking for its next Guest Experience Agent. We are looking for a driven, diligent and friendly Guest Experience Agent to join the team at The London EDITION hotel.
Would you like a job that gives you:
- Food on shift – Meals on us!
- Late evening/Early morning taxi allowance up to £20
- Uniform Provided - Dry cleaning included.
- Discounted accommodation in over 9,000 hotels all over the world.
- Discounted food & drink in all our restaurants and bars
- Discounts for your friends and family
- £5 breakfast when staying in most of our European hotels
- Specially curated discounts in thousands of shops
- 24-hour employee assistance helpline
- Wellness and mental health programmes
- Amazing employee parties
- 28 Holiday days (including bank holidays) increasing with length of service
- Eye test vouchers and contributions towards glasses
- Instant employee recognition
- Employee of the month nominations with generous prizes
- Unlimited career opportunities (internationally and locally)
- Internal transfer and promotion opportunities
- In-house training and development team with a strong focus on career progression and personal growth
As a Guest Experience Agent you will be:
- Responding to internal and external phone calls, emails and messages quickly and efficiently
- Managing guest requests, arrangements and queries
- Greeting guests and anticipating their needs throughout the stay
- Delivering a seamless check in and check out procedure
- Reporting and record keeping
Our most successful Guest Experience Agent is someone who:
- Is a clear communicator
- Is organised and detail oriented
- Has flexibility to work a variety of different shifts
- Has previous experience in a similar hospitality environment
- Has a passion for delivering enchanting and memorable service
If this sounds like the perfect place for you, apply to be our next Guest Experience Agent today!
EDITION is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International.
Guest Experience Agent - The London EDITION employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Agent - The London EDITION
✨Tip Number 1
Get to know the company! Research The London EDITION and its values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Practice your communication skills! As a Guest Experience Agent, you'll need to be a clear communicator. Try role-playing with a friend or family member to get comfortable with common guest scenarios.
✨Tip Number 3
Be ready to showcase your flexibility! The job requires working various shifts, so be prepared to discuss your availability and willingness to adapt during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining The London EDITION team!
We think you need these skills to ace Guest Experience Agent - The London EDITION
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples from your past roles that align with what we’re looking for in a Guest Experience Agent.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our amazing team at The London EDITION.
How to prepare for a job interview at Marriott
✨Know the Company Inside Out
Before your interview, take some time to research The London EDITION. Understand their values, the unique guest experience they offer, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Guest Experience Agent, clear communication is key. During the interview, practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you effectively communicated with guests or colleagues to resolve issues or enhance service.
✨Demonstrate Your Organisational Skills
Being organised is crucial in this role. Prepare to discuss how you manage multiple tasks and prioritise effectively. You might want to share specific instances where your organisational skills led to a positive outcome for guests or your team.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for delivering exceptional guest experiences shine through. Share stories that highlight your passion for hospitality and how you go above and beyond to create memorable moments for guests. This will resonate well with the interviewers looking for someone who embodies their service philosophy.
