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For Companies At a Glance
- Tasks: Welcome guests and ensure their arrival experience is seamless and enjoyable.
- Company: Join the iconic London Marriott Hotel County Hall, steeped in history and luxury.
- Benefits: Enjoy discounts, recognition programs, and a supportive team environment.
- Why this job: Be part of a global community and make a real impact on guests' experiences.
- Qualifications: A friendly attitude and attention to detail are essential.
- Other info: Work in London's most photographed destination with excellent career growth opportunities.
The predicted salary is between 24000 - 36000 ÂŁ per year.
We are looking for a passionate Guest Arrival Expert - Doorman to join our wonderful team at London Marriott Hotel County Hall. You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you.
The impact you’ll make
No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.
What you’ll do
- Organize, confirm and process guest arrival experience from the moment a guest enters the hotel.
- Secure payment, verifying and adjusting billing if needed.
- Provide guests with room and hotel information, directions, amenities and local interests.
- Communicate any emergency, lost item or theft to proper security staff and/or authorities.
- Keep contingency lists in case of emergency and communicate any necessary messages.
Perks you deserve
- Team-spirited coworker.
- Encouraging leadership.
- Support to live a life of wellbeing and happiness.
- Opportunities to serve and give back to the community.
- Discounts on hotel rooms, gift shop items, food and beverage.
- Recognition programs.
What we’re looking for
- A warm, people-oriented demeanor.
- A team-first attitude.
- A gift for paying attention to the smallest details.
This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Embrace history and luxury at London Marriott Hotel County Hall, located in bustling South Bank, steps away from Westminster Bridge. Occupying London’s former City Hall, our hotel embodies the city’s storied history and quintessentially British spirit. A destination like no other. County Hall tucks inspiration around every corner. We relieve stressors and anticipate every need of our guests in this beautiful space steeped in heritage.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Guest Arrival Expert (Doorman) - London Marriott Hotel County Hall employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Arrival Expert (Doorman) - London Marriott Hotel County Hall
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, amenities, and local attractions. This way, when you meet guests, you can provide them with all the info they need to feel right at home.
✨Tip Number 2
Practice your warm welcome! A genuine smile and a friendly greeting can set the tone for a guest's stay. Remember, first impressions matter, so let your personality shine through!
✨Tip Number 3
Stay alert and attentive! Keep an eye on the lobby and be ready to assist guests as soon as they arrive. Whether it’s helping with luggage or answering questions, being proactive shows you care.
✨Tip Number 4
Don’t forget to network! Chat with your colleagues and learn from their experiences. Building relationships within the team can help you grow and make your work environment even more enjoyable.
We think you need these skills to ace Guest Arrival Expert (Doorman) - London Marriott Hotel County Hall
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about providing a warm welcome and creating memorable experiences for our guests.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We love seeing how your background aligns with what we’re looking for in a Guest Arrival Expert!
Be Detail-Oriented: Pay attention to the little things in your application. Just like in the role, we appreciate candidates who can spot details and present themselves clearly and professionally. Double-check for typos and formatting!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at the London Marriott Hotel County Hall!
How to prepare for a job interview at Marriott
✨Know the Hotel Inside Out
Before your interview, take some time to research the London Marriott Hotel County Hall. Familiarise yourself with its history, amenities, and unique features. This will not only impress your interviewers but also help you understand how to enhance the guest experience.
✨Showcase Your People Skills
As a Guest Arrival Expert, your ability to connect with guests is crucial. During the interview, share specific examples of how you've provided excellent customer service in the past. Highlight your warm, people-oriented demeanour and your knack for making others feel welcome.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail. Prepare to discuss situations where your attention to detail made a difference, whether it was in ensuring a smooth check-in process or addressing a guest's specific needs. This will show that you understand the importance of quality assurance.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Think about potential situations you might face as a doorman and how you would respond. Practising these scenarios can help you feel more confident during the interview.
