Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional room service and create memorable dining experiences for guests.
- Company: Join the iconic London Marriott Hotel County Hall, a hub of hospitality.
- Benefits: Enjoy discounts, wellbeing programs, and opportunities for growth in a supportive environment.
- Why this job: Be part of a passionate team in London's most photographed destination.
- Qualifications: A friendly attitude and teamwork skills are essential; prior experience is a plus.
- Other info: Embrace a dynamic work culture with a focus on personal development.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a passionate Food & Beverage Service Expert - Room Service to join our wonderful team at London Marriott Hotel County Hall and our awarded Gillray’s Steakhouse & Bar. Work in London’s most photographed destination! You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you.
The impact you’ll make
Breakfast, lunch or dinner, the best meals aren’t just made by our brilliant chefs. They’re made even more memorable by the great service our guests enjoy. As one of our experts, you’ll make sure you know every dish on the menu, so you can make recommendations and answer any questions customers may have. You’ll make sure their food and drinks are served quickly, efficiently and with a smile - and if there are any issues, you’ll deal with them right away. Thanks to you, our guests will feel well-fed, happy and wanting to come back for more.
What you’ll do
- Deliver food and beverages to guest rooms promptly and in line with service standards
- Take room service orders accurately via phone or system, ensuring attention to detail
- Set up trays and trolleys attractively and according to brand presentation standards
- Ensure all orders meet quality, temperature, and dietary requirements
- Provide a warm, professional, and discreet service experience for all guests
- Clear trays and trolleys from guest rooms and corridors in a timely manner
- Maintain cleanliness of room service areas, equipment, and service stations
- Handle guest queries, special requests, and concerns with efficiency and courtesy
- Communicate effectively with the kitchen and F&B team to ensure smooth service flow
- Follow all health, safety, food hygiene, and company policies at all times
What we’re looking for
- A warm, people-oriented demeanor
- A team-player attitude
- A safety-first approach
- Positive outlook and dependability
This role also requires the ability to move and lift objects weighing up to 50 lbs. In addition, you’ll need to be able to reach overhead and below your knees, including bending, twisting, pulling and stooping, and move over uneven or sloping surfaces. Prior to employment, we’ll ask you to complete safety training and certification.
Perks you deserve
- Team-spirited co-workers
- Encouraging management
- Wellbeing programs
- Learning and development opportunities
- Discounts on hotel rooms, gift shop items, food and beverage
- Recognition programs
You’re welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.
F&B Service Expert (Room Service) - London Marriott Hotel County Hall employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Service Expert (Room Service) - London Marriott Hotel County Hall
✨Tip Number 1
Get to know the company culture! Before your interview, check out Marriott's values and mission. This way, you can show how your vibe matches theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice your service skills! Since you're applying for a role in F&B, think about scenarios where you might need to handle guest queries or special requests. Role-playing these situations can help you feel more confident during the real deal.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional for your interview. It shows you care about the role and respect the company's standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be an awesome addition to the team!
We think you need these skills to ace F&B Service Expert (Room Service) - London Marriott Hotel County Hall
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for food and beverage service shine through! We want to see that you’re genuinely excited about the role and ready to bring a warm, people-oriented attitude to our team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in food and beverage service. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This helps us get a quick grasp of what you bring to the table!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marriott
✨Know the Menu Inside Out
As a Food & Beverage Service Expert, it's crucial to be familiar with every dish on the menu. Before your interview, take some time to research the offerings at the London Marriott Hotel County Hall and Gillray’s Steakhouse & Bar. This will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your People Skills
This position requires a warm, people-oriented demeanour. During the interview, share examples of how you've provided excellent customer service in the past. Highlight any experiences where you’ve handled guest queries or special requests with efficiency and courtesy.
✨Demonstrate Team Spirit
Being a team player is essential in this role. Prepare to discuss times when you collaborated effectively with colleagues to ensure smooth service flow. Emphasise your ability to communicate well with kitchen and F&B teams, as this will resonate with the interviewers.
✨Prepare for Practical Scenarios
Expect to face situational questions that assess your problem-solving skills. Think about how you would handle common issues in room service, such as delays or guest complaints. Practising these scenarios can help you respond confidently and demonstrate your readiness for the role.
