Event Sales Executive - London Marriott Canary Wharf

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** London Marriott Hotel Canary Wharf, 22 Hertsmere Road, London, England, United Kingdom, E14 4EDVIEW ON MAP (
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management

**POSITION SUMMARY**

You will be the dedicated contact for the client throughout the planning phase, ensuring that the clientsu2019 expectations are exceeded, while also upselling to maximise revenue. The role will work closely with Sales & Revenue departments as well as the hotelu2019s Operations Departments to ensure a high standard of service delivery resulting in strengthened customer relations and loyalty.

Experience
Previous experience of working in a hotel sales & events environment would be advantageous but not essential
Previous experience of SFA/Web, Opera would be advantageous but not essential

**DAY TO DAY RESPONSIBILTIES**
Point of contact for customers from contract turnover through the event/group planning phase.
Manages all details of event/group planning including food and beverage, meeting specifications, audio visual, room block, deposit follow up, and VIP requests. Ensures data integrity across the various booking systems
Ensure all changes to the events / groups are processed and documented. Finds solutions or makes alternative suggestions to client requests and requirement changes
Upsells during event planning to increase revenue
Prepares relevant event documentation for the client
Ensures accurate forecasting of event and group revenue
Communicates event/group details to the Operation Departments through relevant documentation and weekly meetings. Engages with hotel Operations Team to ensure client expectations will be met and exceeded
Holds pre-convention meetings when needed
Conducts client site inspections to showcase the hotel
Greets customer at start of event on property and remains available to customer during the course of the event
Conducts post-event calls to obtain feedback on product quality, service levels and secure repeat business. Sends Event Satisfaction Surveys to capture feedback and effectively respond to any guest challenges
Ensures that all enquiries received via the telephone meet the required Test Call standard
Communicates with the accounts department regarding credit checks to ensure correct payment is set up for all groups
Prepares post-event documents including commission accruals
Responsible for the reactive sales of social enquiries, specialist sales enquiries and group Restaurant/Bar bookings from enquiry through event planning. Communication channels include telephone, e-mail or 3rd party intermediary sites
Qualifies business opportunities by understanding customer needs and recommends the appropriate features and services of hotel to exceed customer expectations; sells according to the business and operational strategy of the hotel
Creates quotations and proposals based on customer requirements, conducts regular follow-up calls to identify changing needs, converts enquiries into confirmed bookings, issues contracts
Inputs enquiries into the relevant booking systems and ensures data integrity
Builds long-term partnerships with new and repeat business customers and builds loyalty to the hotel and company
Identifies potential opportunities for the wider business and turns over to the proactive Sales Team
When required supports the reactive sales team respond to corporate group and event enquiries
Strives to meet measurable targets and goals, as assigned for individual and team
Carries out tasks as assigned by the Senior Event Manager

**OTHER RESPONSIBILITIES**
Adapts to changing market conditions
Understands local market including competitors\’ strengths and weaknesses
Understands event satisfaction results to ensure continuous improvement
Collaborates with Sales Team to ensure effective diary management of function rooms
Collaborates with Revenue Team to ensure effective management of bedroom enquiries and completes accurate projections
Ensures balance scorecard criteria is met
Works on additional projects set by the Director of Events
Works collaboratively with on- and off-property sales channels to optimise sales process for client
Attends hotel events as required to develop key relationships with internal stakeholders.
Performs other related tasks as assigned by management
Performs other related tasks as assigned by management.
Complies with Marriott International Hotels Limited policies and procedures.

Skills and Knowledge
Strong communication skills (verbal, listening, writing) and a high standard of English is essential
Confident communication style across different channels (telephone, e-mail, intermediary websites etc.)
Confident sales and planning skills; ability to negotiate; strong problem-solving skills, and ability to seek solutions
Strong organisation and time management skills in a fast-paced environment
Good with administration, processes and has a high level of attention to detail
Adaptable to change and evolving processes
Builds relationships easily
Team player
Effective interpersonal skills

PREFERRED QUALIFICATIONS

Education: High school diploma or GED equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International\’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.