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- Tasks: Oversee property operations and ensure top-notch hospitality for guests.
- Company: Join the innovative London EDITION, part of Marriott International.
- Benefits: Enjoy meals on shift, discounts at 9,000 hotels, and wellness programmes.
- Other info: Unlimited career opportunities and a focus on personal growth.
- Why this job: Be part of a dynamic team that values service from the heart.
- Qualifications: Experience in luxury hotels and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
The London EDITION is looking for its Duty Manager. As the Duty Manager, you will oversee all property operations, ensuring that the highest levels of hospitality and service are provided. You will represent property management in resolving any guest or property-related situation and manage the flow of questions, directing guests within the lobby.
As a Duty Manager, you will:
- Maintain a strong working relationship with all departments to support property operations and goals and expedite the resolution of any problems that may arise.
- Communicate any variations to the established norms to the appropriate department in a timely manner.
- Ensure compliance with all policies, standards, and procedures.
- Strive to improve service performance.
- Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
- Celebrate successes and publicly recognise the contributions of team members.
- Record guest issues in the guest response tracking system.
- Empower employees to provide excellent customer service.
Our most successful Duty Manager is someone who:
- Has previous experience in a luxury hotel environment.
- Has previous leadership experience in Front Office.
- Sets a positive example.
- Serves as a leader in displaying outstanding hospitality skills.
- Has great organisational skills and can multitask.
If this sounds like the perfect place for you, apply to be our next Duty Manager today!
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar.
EDITION is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
In joining EDITION, you join a portfolio of brands with Marriott International.
Duty Manager - The London EDITION employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - The London EDITION
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The London EDITION or similar places. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether it's at a job fair or an informal meet-up, let your authentic self shine through. They want to see the real you, not just a polished CV.
✨Tip Number 3
Prepare for the interview by knowing the hotel inside out. Familiarise yourself with their values, services, and recent news. This shows you're genuinely interested and ready to contribute to their amazing team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our fantastic team at The London EDITION.
We think you need these skills to ace Duty Manager - The London EDITION
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and what makes you tick.
Tailor Your Application: Make sure to customise your application for the Duty Manager role. Highlight your previous experience in luxury hotels and leadership roles, and connect your skills to what we’re looking for at The London EDITION.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our amazing team at The London EDITION.
How to prepare for a job interview at Marriott
✨Know the Company Inside Out
Before your interview, make sure you research The London EDITION thoroughly. Understand their values, the unique experience they offer, and what sets them apart in the luxury hotel market. This knowledge will help you demonstrate your genuine interest and align your answers with their ethos.
✨Showcase Your Leadership Skills
As a Duty Manager, leadership is key. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you empowered your colleagues to provide excellent customer service, as this aligns perfectly with what they’re looking for.
✨Emphasise Guest Satisfaction
During the interview, focus on your commitment to guest satisfaction. Share specific instances where you went above and beyond to ensure a positive experience for guests. This will show that you understand the importance of hospitality and are ready to uphold their high standards.
✨Prepare Questions That Matter
At the end of the interview, have thoughtful questions ready. Ask about their approach to continuous improvement in service performance or how they celebrate team successes. This not only shows your enthusiasm but also your desire to contribute positively to their culture.