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- Tasks: Lead a passionate team to create unforgettable guest experiences at a historic hotel.
- Company: Join the iconic London Marriott Hotel County Hall, steeped in history and luxury.
- Benefits: Enjoy discounts, learning opportunities, recognition programs, and a supportive work environment.
- Why this job: Make a real impact on guests' stays while developing your hospitality skills.
- Qualifications: Experience in guest services and a passion for hospitality are essential.
- Other info: Be part of a diverse global team with excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** London Marriott Hotel County Hall, London County Hall, Westminster Bridge Road, London, London, United Kingdom, SE1 7PB
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**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
We are looking for a passionate Duty Manager to join our wonderful team at London Marriott Hotel County Hall.
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by whatu2019s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott…Be you.
**The impact youu2019ll make.**
First impressions are everything. And youu2019ll set the tone for every guestu2019s stay. With a genuinely warm welcome, youu2019ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special.
**Perks you deserve.**
Youu2019ll be supported in and out of the workplace through:
Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
**What you\’ll do?**
Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Communicate any variations to the established norms to the appropriate department in a timely manner.
Strive to improve service performance.
Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement.
Intervene in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Empower employees to provide excellent customer service.
**What are we looking for?**
High school diploma or GED; 4 yearsu2019 experience in the guest services, front desk.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 yearsu2019 experience in the guest services, front desk, housekeeping, or related professional area.
A professional demeanor.
The passion for hospitality
**LONDON MARRIOTT COUNTY HALL**
Embrace history and luxury at London Marriott Hotel County Hall, located in bustling South Bank, steps away from Westminster Bridge. Occupying Londonu2019s former City Hall, our hotel embodies the cityu2019s storied history and quintessentially British spirit. A destination like no other. County Hall tucks inspiration around every corner. We relieve stressors and anticipate every need of our guests in this beautiful space steeped in heritage. Our Gillrayu2019s Steakhouse & Bar has won awards and is famous for its extensive selection of 100+ gins. Work in Londonu2019s most photographed destination!
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International\’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.
Duty Manager - London Marriott Hotel County Hall employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - London Marriott Hotel County Hall
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Duty Manager role at the London Marriott.
✨Tip Number 2
Prepare for those interviews by researching the hotel and its values. Understand what makes the London Marriott unique and be ready to share how your passion for hospitality aligns with their mission. Show them you’re not just another candidate!
✨Tip Number 3
Practice your customer service skills! Role-play common guest scenarios with a friend to sharpen your responses. Remember, as a Duty Manager, you’ll need to handle situations with grace and professionalism, so being prepared is key.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Marriott team. Let’s get you that job!
We think you need these skills to ace Duty Manager - London Marriott Hotel County Hall
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your dedication to guest satisfaction and how you’ve gone the extra mile in previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Duty Manager position. Highlight relevant experience in guest services and any leadership roles you've had, as this will show us you're a great fit for our team.
Be Professional Yet Authentic: While we want to see your professional side, don’t be afraid to let your personality come through! Use a friendly tone and be genuine about why you want to join the London Marriott Hotel County Hall.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marriott
✨Know the Hotel Inside Out
Before your interview, make sure to research the London Marriott Hotel County Hall thoroughly. Familiarise yourself with its history, services, and unique features. This will not only impress your interviewers but also help you answer questions about how you can contribute to enhancing guest experiences.
✨Showcase Your Passion for Hospitality
During the interview, express your genuine passion for hospitality. Share personal anecdotes or experiences that highlight your commitment to guest satisfaction. Remember, they’re looking for someone who embodies the spirit of 'Wonderful Hospitality. Always.'
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills and ability to handle guest complaints. Prepare examples from your past experiences where you successfully resolved issues or improved service performance. This will demonstrate your capability as a Duty Manager.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, and how the hotel measures guest satisfaction. This shows your interest in the role and helps you gauge if it’s the right fit for you.
