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- Tasks: Manage guest check-ins, ensure smooth operations, and provide top-notch customer service.
- Company: Aloft London Excel, part of the Marriott International family.
- Benefits: Full-time role with opportunities for growth in a vibrant hotel environment.
- Why this job: Join a dynamic team where your personality and creativity can shine.
- Qualifications: High school diploma and at least 1 year of related experience required.
- Other info: Embrace a culture that values diversity and encourages self-expression.
The predicted salary is between 30000 - 42000 £ per year.
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None.
At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favourite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Duty Manager - Aloft London Excel employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Aloft London Excel
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on showcasing your experience in guest services and how you can bring that unique Aloft vibe to the team.
✨Tip Number 3
Be proactive! Don’t just wait for job postings. Visit our website regularly and apply directly through it. This shows your enthusiasm and commitment to joining the Aloft family.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows that you’re genuinely interested in the position.
We think you need these skills to ace Duty Manager - Aloft London Excel
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Duty Manager role. Highlight your relevant experience in guest services and any supervisory roles you've held. We want to see how you can bring your unique flair to Aloft London Excel!
Show Off Your Personality: Aloft is all about personality and connection, so don’t be afraid to let your character shine through in your application. Use a friendly tone and share experiences that showcase your ability to engage with guests and team members alike.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use professional language but make sure it reflects who you are. We appreciate well-structured documents that are easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our amazing team at Aloft!
How to prepare for a job interview at Marriott
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Duty Manager at Aloft London Excel. Familiarise yourself with guest services operations, payment processing, and how to handle guest requests. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Duty Manager, you'll be interacting with guests and staff regularly. Prepare examples of how you've successfully managed guest interactions or resolved conflicts in the past. Highlight your ability to build positive relationships and support team goals, as this aligns perfectly with what Aloft is looking for.
✨Dress the Part
First impressions matter! Dress professionally and ensure your appearance is clean and polished. Aloft Hotels values a modern yet approachable vibe, so aim for smart-casual attire that reflects your personality while still being professional.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team culture, training opportunities, and how Aloft supports its staff. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
