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- Tasks: Support the Head Butler in delivering exceptional, personalised service to guests.
- Company: Join The St. Regis London, a luxury hotel debuting in Mayfair.
- Benefits: Competitive salary, enhanced pension, wellness support, and career development opportunities.
- Other info: Dynamic pre-opening environment with excellent growth potential.
- Why this job: Be part of a prestigious team shaping unforgettable guest experiences.
- Qualifications: Experience in luxury service and strong leadership skills required.
The predicted salary is between 36000 - 60000 £ per year.
The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies Live Exquisite — a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.
The Butler programme is the heart and soul of the St. Regis legacy — high-touch, personalised, and exquisitely delivered. As Assistant Head Butler, you will support the Head Butler in orchestrating this hallmark service, ensuring that every guest journey, from pre-arrival to departure, is seamless, anticipatory, and deeply memorable. This role is ideal for a luxury service professional with impeccable attention to detail, a passion for creating meaningful guest connections, and the ability to lead and inspire a team in delivering truly bespoke experiences.
Key Responsibilities- Supporting Butler Service Operations
- Assist the Head Butler with daily operations of the Butler team, ensuring service quality exceeds expectations.
- Support all pre-arrival preparation, guest communication, and VIP coordination.
- Oversee the Butler Service Desk to ensure efficient and elegant service delivery.
- Assist with daily stand-ups, communicating updates, priorities, and service goals.
- Prepare check-in and VIP lists, helping allocate team assignments and resources.
- Uphold privacy, discretion, and confidentiality for all guests, especially VIPs.
- Reinforce consistent execution of brand standards and signature Butler rituals.
- Guest Relations Excellence
- Build rapport with VIP and repeat guests, actively gathering preferences and anticipating needs.
- Lead by example to ensure the team delivers warm, intuitive, and personalised service.
- Support the resolution of guest concerns with poise, professionalism, and grace.
- Engage with guests throughout their stay to ensure satisfaction and enhance their experience.
- Encourage the team to use brand service recovery processes to delight guests.
- Team Leadership & Development
- Support the Head Butler in leading, coaching, and developing the Butler team.
- Mentor new butlers and valets to deliver uncompromising service.
- Promote a culture of trust, respect, and cross-departmental collaboration.
- Assist with staff scheduling, training, and daily supervision of team performance.
- Help ensure coverage across the department and assist Front Office leadership as needed.
- Operational & Financial Support
- Support the management of departmental costs and inventory of supplies.
- Help monitor labour needs to meet business demands while balancing efficiency.
- Assist in reviewing operational data to support continuous improvement.
- Help maintain compliance with all standards, operating procedures, and luxury brand expectations.
We are seeking a sophisticated and service-driven professional who brings elegance, presence, and an unwavering commitment to excellence. You should have:
- Proven experience in a similar role, ideally within a 5-star hotel or luxury environment.
- Strong decision-making and problem-solving skills, with a calm and confident presence.
- Experience engaging with VIP and high-profile guests, demonstrating discretion and emotional intelligence.
- A passion for personalised, anticipatory service and consistently flawless execution.
- Excellent interpersonal and communication skills.
- Ability to lead, mentor, and inspire a dedicated butler team.
- Professional presentation with exceptional attention to detail.
- Confidence in anticipating guest needs and responding with discretion and precision.
At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
Financial Rewards- Competitive salary designed to recognise excellence.
- Enhanced pension.
- Life assurance.
- Company sick pay.
- Additional holiday allowance.
- Access to BenefitHub's exclusive retail, wellness and travel privileges.
- Friends & Family preferred rates at Marriott hotels worldwide.
- Clear pathway for internal promotions and transfers.
- Cross-department training to refine your craft and broaden your expertise.
- Expert-led development programmes.
- Continuous learning through structured programmes.
- Premium e-learning platform access.
- Be part of an exclusive pre-opening experience shaping the future of the property.
- Private Medical Insurance.
- Employee Assistance Programme.
- Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
- Food & Beverage discounts across Marriott properties.
- Year-round wellbeing initiatives and wellness activities.
- Award programmes celebrating exceptional performance.
- The Astor Awards.
- Distinctive Moments celebration.
- Long service awards.
- Key life moments celebrated – birthday, anniversaries, personal milestones and achievements.
- Vibrant social calendar with team events and engagement activities.
*Terms and Conditions Apply
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Assistant Head Butler,Pre-Opening - The St. Regis London employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Head Butler,Pre-Opening - The St. Regis London
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury service industry, especially those who have experience at The St. Regis or similar establishments. A friendly chat can lead to insider tips and maybe even a referral!
✨Tip Number 2
Show up prepared! Research The St. Regis London and its butler programme. Be ready to discuss how your experience aligns with their values of personalised service and attention to detail during any interviews or networking events.
✨Tip Number 3
Practice your pitch! You never know when you might meet someone from the hotel or a hiring manager. Have a quick, engaging summary of your experience and what makes you a perfect fit for the Assistant Head Butler role ready to go.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of The St. Regis family. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Head Butler,Pre-Opening - The St. Regis London
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your love for luxury service shine through! Share specific examples of how you've gone above and beyond for guests in the past. We want to see that you truly understand what it means to deliver exceptional experiences.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored to the Assistant Head Butler role. Highlight relevant experience in high-end environments and any leadership roles you've held. We appreciate attention to detail, so ensure everything is polished and professional!
Be Authentic: Don’t be afraid to let your personality come through in your application. We’re looking for someone who can connect with our guests on a personal level, so share your unique story and what makes you a great fit for The St. Regis London.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity at The St. Regis London!
How to prepare for a job interview at Marriott
✨Know the St. Regis Legacy
Before your interview, dive deep into the history and values of The St. Regis brand. Understand their commitment to personalised service and how the Butler programme is central to their identity. This knowledge will help you connect your experience with their expectations.
✨Showcase Your Attention to Detail
As an Assistant Head Butler, attention to detail is crucial. Prepare examples from your past roles where your meticulous nature made a difference in guest experiences. Highlight specific instances where you anticipated needs or resolved issues gracefully.
✨Demonstrate Leadership Skills
Be ready to discuss your leadership style and how you've successfully mentored teams in the past. Share stories that illustrate your ability to inspire and develop others, especially in high-pressure situations typical in luxury environments.
✨Practice Guest Interaction Scenarios
Anticipate questions about handling VIP guests and resolving complaints. Role-play these scenarios with a friend to refine your responses. Show that you can maintain poise and professionalism while delivering exceptional service, even when challenges arise.