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For Companies At a Glance
- Tasks: Assist in managing front office operations and deliver exceptional guest experiences.
- Company: Join the prestigious St. Regis London, a luxury hotel brand.
- Benefits: Competitive pay, benefits, and career growth opportunities in a historic setting.
- Why this job: Be part of an exciting hotel opening and shape luxury hospitality in London.
- Qualifications: Experience in high-end guest services and strong leadership skills required.
- Other info: Dynamic team environment with a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
About the Hotel
Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’—a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.
The Opportunity
We are seeking an exceptional Assistant Front Office Manager to join our opening team at The St. Regis London. This is more than a supervisory role; it is an opportunity to help shape the guest experience at one of London’s most anticipated luxury destinations. You will assist the Front Office Manager in overseeing all front office operations, including Guest Services and Switchboard. Your focus will be on delivering seamless arrivals and departures, ensuring every interaction reflects the highest standards of personalised luxury service.
Key Responsibilities
- Support the Front Office Manager in managing daily operations across all front office areas
- Ensure an efficient and elegant check-in and check-out process for all guests
- Lead and inspire the front office team, fostering a culture of excellence and collaboration
- Handle guest inquiries and resolve issues promptly, maintaining exceptional service standards
- Monitor guest satisfaction and implement strategies for continuous improvement
- Assist with staff scheduling, training, and performance management
- Uphold compliance with all brand standards, policies, and procedures
- Act as the Front Office Manager in their absence, ensuring operational continuity
- Communicate effectively with other departments to deliver a flawless guest experience
What We’re Looking For
We are looking for a dynamic and detail-oriented leader with a passion for luxury hospitality and exceptional guest service. You should have:
- Previous experience in front office or guest services within a high-end hotel environment
- Strong leadership and interpersonal skills, with the ability to motivate and develop a team
- A commitment to delivering personalised, anticipatory service
- Excellent organisational and problem-solving abilities
- Knowledge of front office systems and procedures
Why Join Us
- Be part of a historic opening and a globally renowned luxury brand
- Work in one of London’s most iconic locations
- Enjoy competitive compensation, benefits, and career development opportunities
- Help shape the future of luxury hospitality in the UK
Assistant Front Office Manager,Pre-Opening - The St. Regis London employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager,Pre-Opening - The St. Regis London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for luxury service shine through. Share stories that highlight your experience and how you’ve gone above and beyond for guests in the past.
✨Tip Number 3
Research the hotel! Knowing the ins and outs of The St. Regis London will impress your interviewers. Familiarise yourself with their values, services, and what makes them stand out in the luxury market.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at The St. Regis London.
We think you need these skills to ace Assistant Front Office Manager,Pre-Opening - The St. Regis London
Some tips for your application 🫡
Show Your Passion for Luxury Hospitality: When writing your application, let your love for luxury hospitality shine through. Share specific experiences that highlight your commitment to exceptional guest service and how you embody the values of The St. Regis London.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight relevant experience in front office operations and leadership skills that align with the job description. We want to see how you can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us your best writing skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The St. Regis London. We can’t wait to hear from you!
How to prepare for a job interview at Marriott
✨Know the Brand Inside Out
Before your interview, dive deep into The St. Regis brand and its values. Understand their commitment to luxury and personalised service. This knowledge will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll need to inspire and lead a team. Prepare examples from your past experiences where you've successfully motivated others or resolved conflicts. Highlighting your leadership style will demonstrate that you're ready to take on this role.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific guest situations or operational challenges. Think of scenarios where you provided exceptional service or improved processes. Practising these responses will help you articulate your problem-solving skills effectively during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the hotel's vision for guest experience or how they plan to maintain high service standards. This shows your enthusiasm for the role and your desire to contribute to their success.
