At a Glance
- Tasks: Lead guest relations, ensuring every visitor feels like a VIP and personalising their experience.
- Company: W Edinburgh is a vibrant hotel redefining luxury in the heart of Scotland's capital.
- Benefits: Enjoy world-class training, unlimited career opportunities, enhanced holidays, and discounts at over 9,000 hotels.
- Why this job: Join a creative team that values individuality and offers a unique luxury hospitality experience.
- Qualifications: Previous experience in luxury hotels, strong communication skills, and a passion for hospitality are essential.
The predicted salary is between 36000 - 60000 € per year.
**Job Number** 25101201
**Job Category** Rooms & Guest Services Operations
**Location** W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom, EH1 3AXVIEW ON MAP (
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**W Edinburgh is hiring a Guest Relations Manager to join the team! We invite you to play an integral part in bringing to life this award-winning hotel, situated in the heart of Edinburgh.**
**Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotelu2019s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.**
**ABOUT THE BRAND**
Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. Weu2019re here to open doors and open minds. With us, thereu2019s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.
**ABOUT THE ROLE**
The Guest Relations Manager at W Edinburgh will play a key role in ensuring every guest feels like a VIP. You will spend time with our guests, getting to know them on an individual basis and devising creative ways to make their stay feel personalised to them. You will work closely with all other departments to make your vision a reality. You will also manage a team of Guest Relations Agents.
We are looking for someone who is a people-person, creative and understands luxury service!
As Guest Relations Manager, key aspects of your role will include (but are not limited to):
Be the key liaison with our most high-profile guests.
Work with our F&B team to develop innovative amenity programmes.
Build relationships with guests to foster loyalty.
Work in partnership with the Welcome Office (Front Office) management team.
Assist in the training of junior members of the Welcome Office team to ensure they deliver consistent, personalised service.
Act as a role model in how to interact with guests and others.
Ensure compliance with all Health and Safety protocols.
Develop teamwork throughout your team.
Manage all aspects of your team, including payroll, training, recruitment, performance and discipline.
Be a W brand ambassador, ensuring the brandu2019s voice is present in your interactions with guests and talent.
Our ideal Guest Relations Manager is someone who has:
Lots of creativity.
Strong organization and multi-tasking skills.
Confidence interacting with guests.
Problem resolution skills.
Good communication skills u2013 both written and verbal English.
Previous experience working in five star, luxury/lifestyle hotels.
A positive mindset.
A genuine passion for working in hospitality.
In return for your hard work, we give you:
World class training and development, including leadership development
Unlimited career opportunities (internationally and locally)
Bonus plan
Enhanced holiday entitlement u2013 starting at 31 days (including bank holidays) and increasing with length of service
Company pension scheme
Private medical insurance
Wellness and mental health programmes
Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
Discounts for your friends and family
**ABOUT THE PROPERTY**
W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a fau00e7ade featuring a winding steel ribbon u2013 reflecting the cityu2019s festival spirit u2013 this 12-storey structure is the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.
This W hotel helps redefine the cityu2019s hospitality landscape. Accordingly, it fuses the brandu2019s signature amenities with modern design and W Happenings, highlighting whatu2019s new in design, fashion, music and culture.
Built in 2023, this new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brandu2019s signature Whatever / Whenever service philosophy.
A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.
If this sounds like the perfect role for you, then apply to be our Guest Relations Manager today!
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. u202fWe are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
W Hotelsu2019 mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. Weu2019re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guestsu2019 passions to life. If you are original, innovative, and always looking towards the future of whatu2019s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.
Guest Relations Manager in Edinburgh employer: Marriott
W Edinburgh is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and individuality are celebrated. As a Guest Relations Manager, you will benefit from world-class training and development opportunities, generous holiday entitlements, and a supportive environment that prioritises wellness and mental health. With the hotel's prime location in the heart of Edinburgh and its commitment to delivering a unique luxury experience, you'll have the chance to grow your career while making meaningful connections with guests and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Manager in Edinburgh
✨Tip Number 1
Familiarise yourself with the W Hotels brand and its unique culture. Understanding their philosophy of 'Whatever/Whenever' will help you align your approach to guest relations with their expectations, showcasing your fit for the role.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in luxury hotels. Attend events or join online forums where you can connect with others in the field, as personal recommendations can significantly boost your chances.
✨Tip Number 3
Prepare to demonstrate your creativity during the interview process. Think of innovative ideas for guest experiences that could be implemented at W Edinburgh, as this will highlight your ability to think outside the box and enhance guest satisfaction.
✨Tip Number 4
Showcase your problem resolution skills by preparing examples from your past experiences. Be ready to discuss how you've successfully handled challenging situations with guests, as this is crucial for a Guest Relations Manager role.
We think you need these skills to ace Guest Relations Manager in Edinburgh
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Guest Relations Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter:Write a cover letter that reflects your passion for hospitality and creativity. Mention specific experiences that demonstrate your ability to provide luxury service and build relationships with guests, as highlighted in the job description.
Showcase Relevant Experience:In your CV, emphasise your previous experience in luxury or lifestyle hotels. Include specific examples of how you have successfully managed guest relations, trained team members, or developed innovative programmes that enhance guest experiences.
Highlight Communication Skills:Since good communication skills are essential for this role, ensure your application showcases your written and verbal communication abilities. Use clear and professional language throughout your CV and cover letter.
How to prepare for a job interview at Marriott
✨Show Your People Skills
As a Guest Relations Manager, your ability to connect with guests is crucial. Be prepared to share examples of how you've built relationships in previous roles and how you handle different personalities.
✨Demonstrate Creativity
W Hotels values creativity in delivering luxury service. Think of innovative ideas or unique experiences you've created for guests in the past, and be ready to discuss them during the interview.
✨Know the Brand Inside Out
Familiarise yourself with W Hotels' mission and values. Understanding their 'Whatever/Whenever' service philosophy will help you align your answers with what they are looking for in a candidate.
✨Prepare for Team Management Questions
Since you'll be managing a team, expect questions about leadership and training. Reflect on your management style and be ready to discuss how you motivate and develop your team members.
