At a Glance
- Tasks: Manage guest room assignments and ensure smooth check-in/check-out processes.
- Company: Join the prestigious London Marriott Hotel Grosvenor Square, part of Marriott International.
- Benefits: Enjoy flexible hours, competitive salary, discounts, and extensive training opportunities.
- Other info: Complimentary meals, gym access, and annual celebrations included!
- Why this job: Be part of a dynamic team in a luxury environment with great career progression.
- Qualifications: Previous experience in hospitality preferred; strong communication skills essential.
**Job Number** 25120538
**Job Category** Rooms & Guest Services Operations
**Location** London Marriott Hotel Grosvenor Square, Grosvenor Square, London, United Kingdom, United Kingdom, W1K 6JPVIEW ON MAP (
**Schedule** Part Time
**Located Remotely?** N
**Position Type** Non-Management
**LONDON MARRIOTT HOTEL GROSVENOR SQUARE u2013 PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE**
Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighborhood, minutes from Oxford Street\'s world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel\'s 1920\'s-inspired award-winning speakeasy bar, The Luggage Room. Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square can\'t wait to welcome you to Mayfair. We are part of Marriott International, the world\'s leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.
We are now recruiting for a dynamic and passionate **Rooms Controller Part Time** to join our magnificent five-star, luxury hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you.
**ARE YOU ELIGIBLE TO WORK IN THE UK?**
A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the home Office website for more details.
**JOB SUMMARY**
Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
**CANDIDATE PROFILE**
**Experience:**
Previous experience working within a similar environment preferred
**Skills and Knowledge**
Strong Communication skills (verbal, listening, writing)
Innovative
Pro-active and reliable
Able to work alone and within a team
**Education or Certification**
Good level of English essential
Ability to use standard software applications and hotel systems e.g. Office, Marsha, Opera, etc.
**WHAT WE CAN OFFER YOU:**
A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.
Competitive Salary + 28 days holiday including bank holidays
Accommodation Service Charge after successful completion of probationary period.
Discount in Gordon Ramsay\'s Bar & Grill and The Lucky Cat
Length of service rewards and invitations to recognition events
Monthly/yearly recognition schemes
Extensive training both internally and externally
World-class career opportunities internationally within Marriott hotels tailored to your specific needs.
Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!
Professional learning and development opportunities - because a fulfilling career is so much more rewarding
Complimentary meals on duty
Complimentary dry cleaning - we do like to make an impression!
Complimentary use of Gym - because your wellbeing is a priority for us!
Annual parties, Christmas lunches, Summer BBQ\'s and Easter celebrations
Pension scheme to help you save for the future.
Access to major high street discounts so you can treat your friends and family.
**#LI-Onsite**
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International\'s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.
Guest Experience Expert Rooms Controller Part Time Grosvenor Square in London employer: Marriott
Join the London Marriott Hotel Grosvenor Square, where we pride ourselves on delivering exceptional guest experiences in a luxurious setting. Our vibrant work culture fosters personal and professional growth, offering extensive training and career progression opportunities within the world's largest hospitality brand. Enjoy competitive benefits, including flexible working hours, discounted dining, and a supportive team environment that celebrates your unique talents.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Expert Rooms Controller Part Time Grosvenor Square in London
✨Tip Number 1
Familiarise yourself with the Marriott brand and its values. Understanding their commitment to exceptional guest experiences will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of the London Marriott Hotel Grosvenor Square. They can provide insights into the company culture and what it takes to succeed in the Rooms Controller role.
✨Tip Number 3
Prepare to discuss your previous experience in hospitality, particularly any roles that involved guest services or room management. Highlight specific examples where you enhanced guest satisfaction.
✨Tip Number 4
Showcase your communication skills during any interactions. As a Rooms Controller, effective communication is key, so be ready to demonstrate how you handle guest requests and coordinate with team members.
We think you need these skills to ace Guest Experience Expert Rooms Controller Part Time Grosvenor Square in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in guest services and room management. Use keywords from the job description, such as 'strong communication skills' and 'ability to work alone and within a team', to demonstrate your fit for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences where you provided excellent guest service or handled room management tasks effectively.
Highlight Relevant Skills:In your application, emphasise skills that are crucial for the position, such as proficiency in hotel systems like Opera and Marsha, as well as your ability to communicate effectively with guests and staff.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the hospitality industry.
How to prepare for a job interview at Marriott
✨Showcase Your Communication Skills
As a Guest Experience Expert, strong communication is key. Be prepared to demonstrate your verbal and written skills during the interview. Share examples of how you've effectively communicated with guests or team members in previous roles.
✨Highlight Your Problem-Solving Abilities
In this role, you'll need to handle guest requests and issues efficiently. Think of specific instances where you've successfully resolved problems or improved guest experiences. This will show your proactive approach and reliability.
✨Familiarise Yourself with Hotel Systems
Knowledge of hotel systems like Opera or Marsha can set you apart. If you have experience with these or similar software, mention it. If not, do a bit of research to understand their functions and be ready to discuss how you can quickly learn new systems.
✨Demonstrate Your Passion for Hospitality
Marriott values a genuine passion for hospitality. During the interview, express why you love working in this industry and how you aim to create memorable experiences for guests. Your enthusiasm can make a lasting impression.
