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- Tasks: Welcome guests, manage check-ins/outs, and ensure a smooth stay experience.
- Company: Join Delta Hotels, a leader in hospitality with a focus on modern travel needs.
- Benefits: Enjoy perks like discounted hotel stays, meals, and wellness resources.
- Why this job: Be part of a vibrant team, develop your skills, and make lasting guest impressions.
- Qualifications: A friendly attitude, problem-solving skills, and experience in a similar role are preferred.
- Other info: Flexible shifts available; we value work-life balance!
The predicted salary is between 24000 - 36000 £ per year.
**Additional Information**
**Job Number** 25097757
**Job Category** Rooms & Guest Services Operations
**Location** Delta Hotels Worsley Park Country Club, Worsley Park, Manchester, England, United Kingdom, M28 2QTVIEW ON MAP (
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Front Office Supervisor**
First impressions are everything. And youu2019ll set the tone for every guestu2019s stay. With a genuinely warm welcome, youu2019ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, youu2019ll make sure they leave us happy too.
**What youu2019ll do**
Process guest check-ins, assigning rooms and activating room keys
Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
Answer, respond to and process all guest calls, messages, questions or concerns
Give guests information and directions regarding property and local areas of interest
Process check-outs and resolving any disputed charges
Process payments and room charges
Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis
Support with training, coaching and developing the Front Office team in order to support associate development and engagement
The full job description for the position will be discussed at interview
**What weu2019re looking for**
A warm, people-oriented demeanour
A team-first attitude
Positive outlook and outgoing personality
Flexibility, problem-solving skills and multi-tasking ability
Experience in a similar role
Knowledge of Opera PMS would be an advantage
**Perks you deserve**
**Health & Wellbeing** – complimentary Leisure Club Membership & discounted Golf Rates because your wellbeing is important
**Meals** – Tasty and Varied Meals in our Associate Dining Facility
**Uniform** & dry-cleaning service
**Discounts** – Enrolment in Perks at Work – Access to unlimited deals from retailers to restaurants, cinemau2019s and more
**Travel** – Discounted Hotel Accommodation Worldwide for you and your Friends & Family, 20% F&B Discount, 30% Retail Discount & 20% Spa Discount in Marriott Hotels Worldwide
**Holidays -** 20 days holiday plus 8 Bank Holidays increasing with service
**Pay -** Annual Performance Related Pay Review
**Health** – Cycle to work scheme
**Pension** & Life Assurance
**Flexibility u2013** do you need flexibility in your life, talk to us as we know worklife balance is important
**Take Care** Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
**Develop and Grow** – Comprehensive Training and Development programs
**Career** – career progression opportunities are endless as the #1 leader in hospitality worldwide
**Celebrate** – Awards and Recognition Celebrations
**Events -** Monthly Calendar of Associate Focused & Fun Events
With this role you will be working 40 hours per week over 5 days, including weekends on a mixture of early and late shifts – do you need flexibility in your life? We are happy to discuss this with you!
If this sounds like the perfect role for you apply online or email
_Marriott International is an equal opportunity employer.u202fWe believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.u202fWe are committed to non-discrimination onu202fanyu202fprotectedu202fbasis, such as disability, age and veteran status, or any other basis covered under applicable law._
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they donu2019t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on whatu2019s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.
Front Office Supervisor employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Familiarise yourself with the Delta Hotels brand and its values. Understanding their commitment to guest satisfaction and service excellence will help you align your responses during the interview.
✨Tip Number 2
Prepare to discuss your previous experience in front office roles, particularly any specific examples where you enhanced guest experiences or resolved issues effectively. This will demonstrate your capability for the role.
✨Tip Number 3
Showcase your people skills by preparing anecdotes that highlight your ability to work in a team and manage conflicts. The role requires a warm, people-oriented demeanour, so be ready to illustrate this.
✨Tip Number 4
Research the local area around Worsley Park, as being knowledgeable about local attractions can impress during the interview. It shows your enthusiasm for helping guests make the most of their stay.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in guest services and front office operations. Emphasise any previous roles where you demonstrated a warm, people-oriented demeanour and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role of Front Office Supervisor. Mention specific examples of how you've created positive guest experiences in the past and your ability to work well in a team.
Highlight Relevant Skills: In your application, clearly outline your skills that align with the job description, such as experience with Opera PMS, multitasking abilities, and your positive outlook. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Marriott
✨Show Your People Skills
As a Front Office Supervisor, your ability to connect with guests is crucial. During the interview, demonstrate your warm and welcoming personality. Share examples of how you've positively impacted guest experiences in previous roles.
✨Highlight Your Problem-Solving Abilities
This role requires flexibility and quick thinking. Be prepared to discuss specific situations where you successfully resolved guest concerns or handled unexpected challenges. This will showcase your problem-solving skills and adaptability.
✨Familiarise Yourself with Hotel Operations
Understanding the day-to-day operations of a hotel is key. Brush up on your knowledge of check-in/check-out processes, room assignments, and how to coordinate with housekeeping. Mention any experience with Opera PMS, as it could give you an edge.
✨Prepare Questions for the Interviewer
Engage with the interviewer by asking insightful questions about the team dynamics, training opportunities, and the hotel's approach to guest service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
