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- Tasks: Manage night audits, process payments, and assist guests with check-ins.
- Company: Join Delta Hotels, part of Marriott International, known for exceptional guest experiences.
- Benefits: Enjoy a competitive salary, supportive team culture, and opportunities for growth.
- Why this job: Perfect for detail-oriented individuals who love providing excellent service in a dynamic environment.
- Qualifications: No prior experience required; just bring your enthusiasm and willingness to learn!
- Other info: Work 40 hours a week, 5 nights, in a vibrant hotel setting.
**Additional Information** 40 hours, 5 nights per week u00a312.62
**Job Number** 25105420
**Job Category** Finance & Accounting
**Location** Delta Hotels Breadsall Priory Country Club, Moor Road, Derby, England, United Kingdom, DE7 6DLVIEW ON MAP (
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guestsu2019 service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. u202fWe are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they donu2019t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on whatu2019s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.
Front Office Nights employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Nights
✨Tip Number 1
Familiarise yourself with the specific duties of the Front Office Nights role. Understanding tasks like night audits, processing payments, and managing guest check-ins will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience in customer service or hospitality. Being able to share examples of how you've handled guest interactions or resolved issues can set you apart from other candidates.
✨Tip Number 3
Show your enthusiasm for working nights and in a hotel environment. Employers appreciate candidates who are genuinely excited about the role and understand the unique challenges of night shifts.
✨Tip Number 4
Prepare questions to ask during the interview that show your interest in the company culture and team dynamics. This not only demonstrates your engagement but also helps you assess if it's the right fit for you.
We think you need these skills to ace Front Office Nights
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements for the Front Office Nights position. Tailor your application to highlight relevant experience and skills that match these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in finance and accounting, customer service, and any relevant roles in hospitality. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle the tasks mentioned in the job description.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that relate to the duties of the position, such as handling payments or managing guest relations, and explain how you can contribute to the team at Delta Hotels.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Marriott
✨Know the Job Description Inside Out
Familiarise yourself with the specific responsibilities of the Front Office Nights position. Understand tasks like processing payments, managing guest check-ins, and handling night audits. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with guests, be prepared to discuss your previous customer service experiences. Highlight how you've handled difficult situations or gone above and beyond to meet a guest's needs, as this aligns with the company's focus on delivering exceptional service.
✨Demonstrate Attention to Detail
The job requires accuracy in financial transactions and guest management. Be ready to provide examples of how you've maintained attention to detail in past roles, whether it's balancing cash drawers or ensuring all guest requests are met accurately.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about team dynamics, training opportunities, or how success is measured in the Front Office Nights position. This not only helps you gauge if the job is right for you but also leaves a positive impression.
