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- Tasks: Welcome guests, manage check-ins and check-outs, and provide local information.
- Company: Join Delta Hotels, part of Marriott International, a leader in hospitality worldwide.
- Benefits: Enjoy flexible hours, tasty meals, discounts, health resources, and career growth opportunities.
- Why this job: Be part of a supportive team, make meaningful connections, and enhance guest experiences.
- Qualifications: A friendly attitude, teamwork skills, and the ability to multitask are essential.
- Other info: Flexible shifts available; perfect for students seeking work-life balance.
**Additional Information**
**Job Number** 25050728
**Job Category** Rooms & Guest Services Operations
**Location** Delta Hotels Worsley Park Country Club, Worsley Park, Manchester, England, United Kingdom, M28 2QTVIEW ON MAP (
**Schedule** Part Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by whatu2019s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott…Be you.
**The impact youu2019ll make**
First impressions are everything. And youu2019ll set the tone for every guestu2019s stay. With a genuinely warm welcome, youu2019ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, youu2019ll make sure they leave us happy too.
**What youu2019ll do**
Process guest check-ins, assigning rooms and activating room keys
Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
Answer, respond to and process all guest calls, messages, questions or concerns
Give guests information and directions regarding property and local areas of interest
Process check-outs and resolving any disputed charges
Process payments and room charges
Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
**What weu2019re looking for**
A warm, people-oriented demeanour
A team-first attitude
Positive outlook and outgoing personality
Flexibility, problem-solving skills and multi-tasking ability
**Perks you deserve**
**Meals** – Tasty and Varied Meals in our Associate Dining Facility
**Uniform** & dry-cleaning service
**Discounts** – Enrolment in Perks at Work – Access to unlimited deals from retailers to restaurants, cinemau2019s and more
**Health** – Cycle to work scheme
**Pension** & Life Assurance
**Flexibility u2013** do you need flexibility in your life, talk to us as we know worklife balance is important
**Take Care** Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
**Develop and Grow** – Comprehensive Training and Development programs
**Career** – career progression opportunities are endless as the #1 leader in hospitality worldwide
**Celebrate** – Awards and Recognition Celebrations
**Events -** Monthly Calendar of Associate Focused & Fun Events
With this role you will be working on a mixture of early and late shifts including weekends – do you need flexibility in your life? We are happy to discuss this with you!
_Marriott International is an equal opportunity employer.u202fWe believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.u202fWe are committed to non-discrimination onu202fanyu202fprotectedu202fbasis, such as disability, age and veteran status, or any other basis covered under applicable law._
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they donu2019t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on whatu2019s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.
Front Office Associate - Casual employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Associate - Casual
✨Tip Number 1
Familiarise yourself with the Delta Hotels brand and its values. Understanding their commitment to guest satisfaction and community will help you align your responses during interviews, showcasing that you share their vision.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or part-time work, demonstrating your ability to handle guest inquiries and resolve issues will make you stand out as a candidate.
✨Tip Number 3
Network with current or former employees of Delta Hotels. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Be ready to discuss your flexibility and problem-solving skills. Since the role involves various shifts and guest interactions, highlighting your adaptability and ability to think on your feet will show you're a great fit for the team.
We think you need these skills to ace Front Office Associate - Casual
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Front Office Associate position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of the job that excite you, such as providing excellent guest service or working in a team-oriented environment.
Highlight Relevant Experience: In your CV, emphasise any previous experience in customer service or hospitality. Use specific examples to demonstrate your warm demeanour, problem-solving skills, and ability to multitask effectively.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Marriott
✨Show Your Warmth
As a Front Office Associate, your ability to create a welcoming atmosphere is crucial. Practice a friendly greeting and maintain a positive attitude throughout the interview to demonstrate your people-oriented demeanour.
✨Know the Hotel and Local Area
Familiarise yourself with Delta Hotels and the local area around Worsley Park. Be prepared to discuss local attractions and hotel services, as this will show your enthusiasm for the role and your commitment to providing excellent guest service.
✨Demonstrate Problem-Solving Skills
Think of examples from your past experiences where you successfully resolved issues or handled difficult situations. This will highlight your flexibility and problem-solving abilities, which are essential for this position.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. Inquire about team dynamics, training opportunities, or how the hotel supports work-life balance. This shows your genuine interest in the role and the company culture.
