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- Tasks: Lead the Welcome Office team, ensuring exceptional guest experiences and smooth operations.
- Company: Join the award-winning W Edinburgh, a vibrant luxury hotel in the heart of the city.
- Benefits: Enjoy world-class training, unlimited career opportunities, and generous holiday entitlement.
- Why this job: Be part of a dynamic team redefining luxury hospitality with innovative service.
- Qualifications: Experience in luxury hotels, strong leadership, and a passion for hospitality.
- Other info: Work in a stunning new hotel with exciting amenities and a rooftop bar.
The predicted salary is between 36000 - 60000 ÂŁ per year.
W Edinburgh is hiring a Welcome Office Manager (Front Office) to join the team! We invite you to play an integral part in bringing to life this award-winning hotel, situated in the heart of Edinburgh. With W Edinburgh winning the coveted “Scottish Hotel of the Year 2025” award, now is the perfect time to join the team and take your career to the next level.
ABOUT THE ROLE
Reporting to the Director of Rooms, the Welcome Office Manager at W Edinburgh has overall responsibility for all Welcome Office operations, including reception, guest relations and switchboard. We are looking for someone who is polished, professional and dedicated to providing luxury service. As Welcome Office Manager, key aspects of your role include (but are not limited to):
- Recruit and retain the best talent on the market
- Design and implement the hotel’s front desk policies, standards and procedures
- Devise steps of service and train all staff accordingly
- Develop teamwork throughout your team
- Ensure compliance with all data protection legislation and regulations
- Manage all aspects of the team, including payroll, training, recruitment, performance and discipline
- Keep the team focused on the critical components of operations to drive guest satisfaction and desired financial results
- Effectively handle guest complaints to ensure satisfactory resolution
- Work in collaboration with all heads of departments to ensure a successful hotel operation
- Be a W brand ambassador, ensuring the brand’s voice is present in your interactions with guests and talent
Our ideal Welcome Office Manager is someone who has:
- A keen eye for detail
- Natural leadership skills
- Strong organization and multi-tasking skills
- Sophisticated communication skills
- Previous experience working in five star, luxury hotels
- A positive mindset
- A genuine passion for working in hospitality
In return for your hard work, we give you:
- World class training and development, including leadership development
- Unlimited career opportunities (internationally and locally)
- Bonus plan
- Enhanced holiday entitlement – starting at 31 days (including bank holidays) and increasing with length of service
- Company pension scheme
- Private medical insurance
- Wellness and mental health programmes
- Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
- Discounts for your friends and family
ABOUT THE PROPERTY
W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12-storey structure is the centrepiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments. This W hotel helps redefine the city’s hospitality landscape. Accordingly, it fuses the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture. Built in 2023, this new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand’s signature Whatever / Whenever service philosophy. A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.
If this sounds like the perfect role for you, then apply to be our Welcome Office Manager today!
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Welcome Office Manager (Front Office) in Edinburgh employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Office Manager (Front Office) in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in style! If you get an interview, dress to impress and embody the W brand's vibe. Your appearance and attitude should reflect the polished, professional image they’re looking for.
✨Tip Number 3
Prepare to shine! Research the hotel’s values and recent achievements, like winning the 'Scottish Hotel of the Year 2025'. This shows your genuine interest and helps you connect your skills to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the W Edinburgh team!
We think you need these skills to ace Welcome Office Manager (Front Office) in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how it aligns with our vibrant W brand.
Tailor Your CV: Make sure to tailor your CV to highlight your experience in luxury hotels and guest services. We’re looking for someone who understands the nuances of providing top-notch service, so showcase those relevant skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Welcome Office Manager role. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our amazing team at W Edinburgh!
How to prepare for a job interview at Marriott
✨Know the Brand Inside Out
Before your interview, dive deep into W Edinburgh's brand values and service philosophy. Understand their 'Whatever/Whenever' approach and be ready to discuss how you can embody this in your role as Welcome Office Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles, especially in luxury hospitality settings. Highlight your experience in training staff and managing operations to ensure guest satisfaction.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've effectively handled guest complaints or operational challenges. Be ready to share these stories, focusing on your approach to resolution and maintaining high service standards.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel's operations, team dynamics, and future goals. This shows your genuine interest in the role and helps you assess if the hotel aligns with your career aspirations.
