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- Tasks: Welcome guests with a smile and ensure a five-star experience at W Edinburgh.
- Company: Join the award-winning W Edinburgh, known for its vibrant lifestyle and bold architecture.
- Benefits: Enjoy world-class training, wellness programmes, and discounts at over 9,000 hotels worldwide.
- Other info: Unlimited career opportunities and a chance to work in a stylish, modern environment.
- Why this job: Be part of a dynamic team that redefines luxury hospitality in the heart of Edinburgh.
- Qualifications: Friendly, confident, and passionate about hospitality with good communication skills.
The predicted salary is between 22000 - 26000 £ per year.
W Edinburgh is hiring a Welcome Desk Agent to join the team! We invite you to play an integral part in bringing to life this award-winning hotel, situated in the heart of Edinburgh. With W Edinburgh winning the coveted "Scottish Hotel of the Year 2025" award, now is the perfect time to join the team and take your career to the next level.
ABOUT THE ROLE
Reporting to the Welcome Office Manager (Front Office), as Welcome Desk Agent you will play a central role in the guest’s experience, providing a warm welcome at all times and ensuring a five-star, personalized stay. Joining the team means you will be instrumental to the success of the hotel. We are looking for someone who is friendly, loves interacting with people, and is a team-player!
As Welcome Desk Agent, key aspects of your role will include:
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Process guest check-ins and check-outs.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Handle guest complaints and payment disputes.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Supply guests with directions and information regarding property and local areas of interest.
- Communicate with all other departments in the hotel to ensure a seamless stay for guests, passing on relevant information to set every team up for success.
Our ideal Welcome Desk Agent is someone who has:
- Confidence interacting with guests.
- Good communication skills – both written and verbal English.
- Multi-tasking skills.
- Comfortable using computers and systems.
- The ability to work in a team.
- A positive mindset.
- A genuine passion for working in hospitality.
In return for your hard work, we give you:
- World class training and development, including leadership development.
- Unlimited career opportunities (internationally and locally).
- Wellness and mental health programmes.
- Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
- Discounts for your friends and family.
- Specially curated discounts in thousands of shops.
If this sounds like the perfect place for you, apply to be a Welcome Desk Agent today!
Welcome Desk Agent in Edinburgh employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Desk Agent in Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, check out W Edinburgh's vibe online. Understanding their values and what makes them tick will help you connect better during your chat.
✨Tip Number 2
Practice your people skills! As a Welcome Desk Agent, you'll be the face of the hotel. Role-play with a friend or family member to nail down your greeting and responses to common guest queries.
✨Tip Number 3
Show off your passion for hospitality! During your interview, share stories about times you've gone above and beyond for guests or how you handle tricky situations. It’ll show you’re the perfect fit for the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the W Edinburgh family. Don’t miss out on this opportunity!
We think you need these skills to ace Welcome Desk Agent in Edinburgh
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with people.
Tailor Your Application: Make sure to customise your application for the Welcome Desk Agent role. Highlight your relevant experience and skills that match what we’re looking for, like your communication skills and ability to multitask.
Show Enthusiasm: Express your excitement about joining W Edinburgh! Mention why you’re drawn to our brand and how you can contribute to creating memorable experiences for our guests.
Check Your Details: Before hitting send, double-check your application for any typos or errors. A polished application shows us you pay attention to detail, which is super important in hospitality!
How to prepare for a job interview at Marriott
✨Know the Brand
Before your interview, take some time to research W Hotels and their unique approach to hospitality. Understand their mission to 'Ignite Curiosity, Expand Worlds' and think about how you can embody this in your role as a Welcome Desk Agent.
✨Practice Your Greeting
Since you'll be the first point of contact for guests, practice delivering a warm and friendly greeting. Use a smile, maintain eye contact, and try to incorporate the guest's name when possible. This will show your commitment to providing a personalised experience.
✨Anticipate Guest Needs
Think about how you can anticipate guests' needs during the interview. Prepare examples of how you've done this in the past or how you would handle specific situations. This will demonstrate your proactive approach and understanding of excellent customer service.
✨Show Your Team Spirit
W Hotels values teamwork, so be ready to discuss your experiences working in a team environment. Share examples of how you've collaborated with others to achieve a common goal, and highlight your positive mindset and adaptability.