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For Companies At a Glance
- Tasks: Lead MICE sales efforts and build lasting client relationships in a vibrant hotel environment.
- Company: Join the award-winning W Edinburgh, known for its bold luxury and innovative culture.
- Benefits: Enjoy competitive pay, extensive training, wellness programmes, and discounts at hotels worldwide.
- Why this job: Be part of a dynamic team that shapes unforgettable experiences in a stunning location.
- Qualifications: Experience in luxury hotels and strong relationship-building skills are essential.
- Other info: Unlimited career growth opportunities await in a supportive and creative atmosphere.
The predicted salary is between 40000 - 50000 £ per year.
W Edinburgh is hiring a Sales Manager focusing on the MICE (Meeting, Incentive, Conference and Exhibitions) segment. With W Edinburgh winning the coveted "Scottish Hotel of the Year 2025" award and entering the Forbes Travel Guide with a prestigious "Recommended" rating for 2026, now is the perfect time to join the team and take your career to the next level. We invite you to play an integral part in bringing to life this unique brand in Edinburgh.
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels' work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
ABOUT THE ROLE
Reporting to the Director of Sales, the MICE Sales Manager at W Edinburgh is an integral member of the sales team, responsible for overseeing group and catering related opportunities. Joining the team means you will be instrumental to the success of the hotel’s operation. We are looking for someone who is organized, detail-oriented and enjoys building long-lasting relationships with clients. As MICE Sales Manager, key aspects of your role will include:
- Work with the Director of Sales and team to ensure understanding of sales strategy and the effective implementation of this strategy for the segments you are responsible for.
- Provide positive leadership to ensure maximum revenue potential.
- Work collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
- Build and strengthen relationships with existing and new customers to enable future bookings. Activities include sales calls, site inspections, entertainment, FAM trips, trade shows, etc.
- Develop relationships within the community to strengthen and expand customer base for sales opportunities.
- Manage and develop relationships with key internal and external stakeholders.
- Provide accurate, complete and effective turnover to Event Management.
- Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Analyse market information by using sales systems and implement strategy to achieve the property’s financial room and catering goals.
- Support the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Gain understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions.
- Execute and support the company’s customer service standards and property’s brand standards.
- Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Set a positive example for guest relations.
- Interact with guests to obtain feedback on product quality and service levels.
- Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Empower your team to resolve guest issues independently and with confidence.
- Work in collaboration with all heads of departments to ensure a successful hotel operation.
- Be a W brand ambassador, ensuring the brand’s voice is present in your interactions with guests and talent.
Our ideal MICE Sales Manager is someone who has:
- The ability to build and maintain positive relationships with key stakeholders.
- Strong organization and multi-tasking skills.
- Adaptability, with the ability to maintain performance under pressure or whilst experiencing changes or challenges in the workplace.
- Sophisticated communication skills.
- A supportive team mindset, working well with others to achieve team goals.
- Previous experience working in the luxury hotel sector.
- Previous experience working with domestic and international groups from different markets.
- A positive mindset.
- A genuine passion for their role.
In return for your hard work, we give you:
- World class training and development, including leadership development.
- Unlimited career opportunities (internationally and locally).
- Bonus plan.
- Enhanced holiday entitlement – starting at 31 days (including bank holidays) and increasing with length of service.
- Company pension scheme.
- Private medical insurance.
- Wellness and mental health programmes.
- Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
- Discounts for your friends and family.
ABOUT THE PROPERTY
W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12-storey structure is the centerpiece of Edinburgh’s St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments. This W hotel redefines the city’s hospitality landscape. Accordingly, it fuses the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture. The new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand’s signature Whatever / Whenever service philosophy. A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.
If this sounds like the perfect role for you, then apply to join the Sales team as MICE Sales Manager today!
Sales Manager - MICE in Edinburgh employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Manager - MICE in Edinburgh
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, trade shows, or even local meet-ups. The more faces you know, the better your chances of landing that Sales Manager gig!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for the role shine through. Be genuine and enthusiastic about what you can bring to the table at W Edinburgh.
✨Tip Number 3
Prepare for those interviews! Research W Hotels and understand their brand values. Think about how your experience aligns with their mission to ignite curiosity and expand worlds. Tailor your answers to reflect that!
✨Tip Number 4
Don’t forget to follow up! After meeting someone or having an interview, drop them a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their hiring decisions.
We think you need these skills to ace Sales Manager - MICE in Edinburgh
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the MICE sector shine through! We want to see your genuine interest in the role and how you can contribute to our vibrant team at W Edinburgh.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in sales and the luxury hotel sector. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the MICE Sales Manager role. Be specific about your past experiences and how they relate to the responsibilities outlined in the job description.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Marriott
✨Know Your MICE Inside Out
Before the interview, brush up on your knowledge of the MICE segment. Understand the latest trends in meetings, incentives, conferences, and exhibitions. This will not only show your passion for the role but also demonstrate that you’re proactive and well-informed.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships with clients in the past. Be ready to discuss specific strategies you used to foster these connections, as this is crucial for a Sales Manager role.
✨Demonstrate Your Organisational Skills
Since the role requires strong organisation and multi-tasking abilities, come prepared with examples of how you've managed multiple projects or events simultaneously. Highlight any tools or methods you use to stay organised and efficient.
✨Embrace the W Brand Spirit
Familiarise yourself with W Hotels' unique brand voice and culture. During the interview, reflect this spirit in your answers and interactions. Show them that you understand their mission to 'Ignite Curiosity, Expand Worlds' and how you can contribute to that vision.