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- Tasks: Assist guests with luxury reservations and provide exceptional service.
- Company: Join the vibrant W Edinburgh team at a cutting-edge hotel.
- Benefits: Enjoy global hotel discounts, wellness programmes, and career development.
- Why this job: Be part of a dynamic environment that redefines luxury hospitality.
- Qualifications: Great communication skills and a passion for guest service.
- Other info: Unlimited career opportunities and exciting staff events await you.
The predicted salary is between 24000 - 36000 £ per year.
W Edinburgh is hiring a Reservations Agent to join the team! We invite you to play an integral part in bringing to life this unique brand in Edinburgh!
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels’ work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
ABOUT THE ROLE
Reporting to the Director of Sales, you will be the key point of contact for our guests prior to their stay. You will assist them in making bedroom reservations whilst explaining all of the key features of the hotel, enticing them to experience all the property has to offer. We are looking for someone who is detail-oriented, a great communicator and passionate!
As Reservations Agent, key aspects of your role will include:
- Provide a luxury service to guests and bookers alike when assisting in making reservations, including personalizing calls, obtaining complete guest needs and all required information
- Process all reservation requests, changes, and cancellations received
- Explain guarantee, special rate, and cancellation policies
- Accommodate and document special requests
- Answer questions about property facilities/services and room accommodations
- Take every opportunity to maximize revenue
- Input and access data in reservation system
- Ensure rate codes are correct
- Follow proper escalation procedures when addressing guest concerns
Our ideal Reservations Agent is someone who has:
- Great communication skills in both written and spoken English
- Previous experience handling telephone calls and responding to emails in a professional setting
- Previous experience in using Opera PMS
- An understanding of how their role impacts the wider hotel’s performance
- The ability to work well in a team
- Self-motivation
- A desire to provide exceptional luxury service to each and every guest
In return for your hard work, we give you:
- Discounted accommodation in over 9,000 hotels all over the world.
- Discounted food & drink in all our restaurants and bars
- Discounts for your friends and family
- Wellness and mental health programmes
- World class training and development, including leadership development
- Unlimited career opportunities (internationally and locally)
- Specially curated discounts in thousands of shops
- Amazing staff parties
- …and much more
ABOUT THE PROPERTY
W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12-storey structure is the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments. This W hotel aims to help redefine the city’s hospitality landscape. Accordingly, it fuses the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture. The new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand’s signature Whatever / Whenever service philosophy. A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.
If this sounds like the perfect role for you, apply to be our Reservations Agent today!
Please note: This is an office-based role located on-property at the hotel.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Reservations Agent in Edinburgh employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, dive into W Edinburgh's vibe and values. This way, you can show off how your personality fits right in with their unique culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate. Focus on showcasing your communication skills and how you can provide that luxury service they’re after.
✨Tip Number 3
Dress to impress! Make sure your outfit reflects the stylish and vibrant atmosphere of W Hotels. First impressions count, so let your attire speak volumes about your professionalism.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Reservations Agent in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can bring that luxury service vibe to our guests.
Tailor Your Application: Make sure to tailor your application to the Reservations Agent role. Highlight your communication skills and any relevant experience with reservation systems like Opera PMS. We love seeing how your background fits with what we’re looking for!
Be Detail-Oriented: As a Reservations Agent, attention to detail is key. In your application, showcase examples of how you've successfully managed details in previous roles. This will show us you’re ready to handle guest requests and reservations with precision.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining the W Hotels family!
How to prepare for a job interview at Marriott
✨Know the Brand
Before your interview, take some time to research W Hotels and their unique offerings. Understand their mission of igniting curiosity and expanding worlds. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Reservations Agent, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios, like handling a reservation or addressing a guest's concern, to demonstrate your ability to provide exceptional service.
✨Highlight Your Attention to Detail
Since the role requires processing reservations and accommodating special requests, be prepared to discuss how you've successfully managed details in previous jobs. Share specific examples that showcase your meticulousness and how it positively impacted customer satisfaction.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and what success looks like for a Reservations Agent. This not only shows your interest but also helps you gauge if this is the right fit for you.
