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For Companies At a Glance
- Tasks: Welcome guests and ensure they have a memorable stay at W Edinburgh.
- Company: Join the vibrant team at W Hotels, known for its unique luxury experience.
- Benefits: Enjoy world-class training, wellness programmes, and discounts at over 9,000 hotels worldwide.
- Why this job: Be the first face guests see and make their stay unforgettable!
- Qualifications: Friendly, team player with a passion for hospitality and great communication skills.
- Other info: Unlimited career opportunities and a dynamic work environment await you!
The predicted salary is between 20000 - 30000 ÂŁ per year.
W Edinburgh is hiring to expand the Bell team! We invite you to play an integral part in bringing to life this unique brand in Edinburgh and fast-paced operation!
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels’ work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
ABOUT THE ROLE
Reporting to the Guest Relations Manager, as Lobby Ambassador you will be the first person our guests meet! You will become their “go-to” person, ensuring they have everything they need for a memorable, personalized stay. Joining the team means you will be instrumental to the success of the hotel’s operations and beyond. We are looking for someone who is friendly, loves interacting with people, and is a team player!
As Lobby Ambassador, key aspects of your role will include:
- Greet and escort guests to rooms
- Open doors and assist guests/visitors entering and leaving property
- Inform guests of property amenities, services, and hours of operation, local areas of interest and activities, and supply directions
- Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services)
- Transport guest luggage to and from guest rooms and/or designated bell area, assist with luggage storage and retrieval
- Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Our ideal Lobby Ambassador is someone who has:
- Confidence interacting with others
- Multi-tasking skills
- The ability to work in a team
- A positive mindset
- A genuine passion for working in hospitality
In return for your hard work, we give you:
- World class training and development, including leadership development
- Unlimited career opportunities (internationally and locally)
- Wellness and mental health programmes
- Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
- Discounts for your friends and family
- Specially curated discounts in thousands of shops
ABOUT THE PROPERTY
W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12-storey structure is the centrepiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments. This W hotel aims to help redefine the city’s hospitality landscape. Accordingly, it fuses the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture.
The new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand’s signature Whatever / Whenever service philosophy. A real highlight of this property is its rooftop bar and outdoor terraces, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.
If this sounds like the perfect place for you, apply to be a Lobby Ambassador today!
Lobby Ambassador (Luggage Porter) in Edinburgh employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lobby Ambassador (Luggage Porter) in Edinburgh
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, spend some time exploring W Edinburgh. Familiarise yourself with the amenities and services so you can chat confidently about them during your conversation.
✨Tip Number 2
Show off your personality! As a Lobby Ambassador, you'll be the first face guests see, so let your friendly nature shine through. Practice a warm greeting and think of ways to make guests feel special right from the start.
✨Tip Number 3
Brush up on your multi-tasking skills! Think of examples from your past experiences where you've juggled multiple tasks successfully. This will show that you're ready for the fast-paced environment at W Hotels.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the W Hotels family. Don’t miss out on this opportunity!
We think you need these skills to ace Lobby Ambassador (Luggage Porter) in Edinburgh
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for hospitality and interacting with guests.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles where you’ve interacted with customers or worked in a team – it’ll help us see how you fit into our vibrant culture!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly and ensures you’re considered for the Lobby Ambassador role at W Edinburgh.
How to prepare for a job interview at Marriott
✨Know the Brand
Before your interview, take some time to research W Hotels and their unique culture. Understand their mission to 'Ignite Curiosity, Expand Worlds' and think about how you can embody this in your role as a Lobby Ambassador.
✨Show Your People Skills
As a Lobby Ambassador, you'll be the first point of contact for guests. Practice your greeting and how you would engage with guests. Think of examples from your past experiences where you've provided excellent customer service or resolved issues.
✨Demonstrate Team Spirit
This role requires a strong team player. Be ready to share examples of how you've successfully worked in a team environment. Highlight your ability to support colleagues and contribute to a positive atmosphere.
✨Prepare for Physical Tasks
The job involves lifting and transporting luggage, so be prepared to discuss your physical capabilities. You might even want to mention any relevant experience you have with similar tasks to show you're up for the challenge!
